Worst service, don’t waste your time and money
Ever since I’ve received my kit( which was wayyy later than initially expected), the alligner sets are not fitting well and despite of complaining again and again the doctor seems to be postponing it. There is no solution and when repeatedly I have written emails and called for appointment, there is nothing from their side. Don’t waste your time and money and your energy behind them. Rather get a professional and local doctor who would do a better job. Even the quality of the alligners is not upto the mark. It has never fitted well and even during the appointment with the doctor it came off right in front of them. Still I was told to continue it and come back after my 5th set. It doesn’t make sense because if the sets are all not fitting well since the first set, how is the treatment even going to work. I have repeatedly asked for my plan that the doctor usually plans for such treatments, but there’s been 0 response. 0 stars
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Response from developer
Hi, we sincerely apologise for the inconvenience and disappointment caused. We understand your concerns regarding the aligner fit, treatment progress, appointment delays, and lack of updates. This is certainly not the experience we aim to provide. Kindly share your registered contact number and detailed concern with us at customersupport@toothsi.in so our team can review the matter thoroughly and assist you further. We appreciate your patience and understanding.
Aligners
I am extremely disappointed with the service I have received from your company. I have already completed the payment for my aligners and treatment, yet for the past 3 months I have been facing continuous delays and poor communication from your side.
For the last 1 month, I have been trying to contact your team regarding my appointment and treatment updates, but my calls and messages are being ignored. Despite repeated follow-ups, no proper response or appointment has been provided.
This level of negligence after taking full payment is highly unprofessional and unacceptable. I trusted your company for my treatment, but the lack of support and communication has caused me a lot of frustration and inconvenience.
I request you to immediately schedule my appointment and provide a clear update regarding my treatment process. If this issue is not resolved soon, I will be forced to escalate the matter further through consumer complaint forums and social media platforms.
For the last 1 month, I have been trying to contact your team regarding my appointment and treatment updates, but my calls and messages are being ignored. Despite repeated follow-ups, no proper response or appointment has been provided.
This level of negligence after taking full payment is highly unprofessional and unacceptable. I trusted your company for my treatment, but the lack of support and communication has caused me a lot of frustration and inconvenience.
I request you to immediately schedule my appointment and provide a clear update regarding my treatment process. If this issue is not resolved soon, I will be forced to escalate the matter further through consumer complaint forums and social media platforms.
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Response from developer
Hi, we sincerely apologise for the inconvenience, delays, and lack of communication you have experienced. We understand how frustrating this must be, especially after completing the payment and waiting for updates regarding your treatment. This is certainly not the experience we aim to provide. Kindly share your registered contact number and concern details at customersupport@toothsi.in so we can review your case on priority and assist you further.
Promised for 7month treatment plan but taking may-2025 to September 2026 .all fake worst toothsi
Iam using toothsi aligners since may -2025 for teeth gap , And my treatment plan was of 7 months . By December I have to complete my treatment . But as my gap was retained despite asking for rescan . they sent me finishing aligners in feb-2026 which already delayed the treatment and made worsening of the gap . After repeat complaints For which they took 25th march re scan and gave booster plan for 4months . But today 23rd April -2026 . Still not received my booster aligners . It will be more than a year since you promised the result which was 7 months nly classic one and my tooth was not a disaster to manage to take this much time . Iam so unhappy with u and slow response. Iam regretting getting treatment done by u . U r not at all helping and doing needful. No one can waste this much time from 2025 may - September 2026 these many months more than yr . Very very bad. Making us to give fake positive review for any query .
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Response from developer
Hi, we sincerely apologise for the experience and the delay caused. We understand how frustrating this must be. This is not the outcome we aim to provide. Kindly share your registered contact number and details at customersupport@toothsi.in so our team can review your case on priority and assist you further.
Bad service worst option to choose from others available in the market
My experience with Toothsi has been extremely disappointing. In the beginning, when they were trying to sell their plans, everything seemed perfect — they were very responsive, punctual, and well-organized. Their team would follow up regularly and make the whole process look very smooth and professional.
However, things changed completely once I decided to move forward. Booking appointments became a struggle. Getting a response from their team is incredibly difficult. Calls often go unanswered, confirmations are unclear, and their chat system is frustrating to deal with. What initially felt like a well-managed service quickly turned into a stressful and time-consuming experience.
The level of support and communication after signing up is simply unacceptable. It feels like once they have you as a customer, your concerns no longer matter. Overall, this has been one of the worst customer service experiences I’ve had, and I would strongly advise others to think carefully before choosing Toothsi.
However, things changed completely once I decided to move forward. Booking appointments became a struggle. Getting a response from their team is incredibly difficult. Calls often go unanswered, confirmations are unclear, and their chat system is frustrating to deal with. What initially felt like a well-managed service quickly turned into a stressful and time-consuming experience.
The level of support and communication after signing up is simply unacceptable. It feels like once they have you as a customer, your concerns no longer matter. Overall, this has been one of the worst customer service experiences I’ve had, and I would strongly advise others to think carefully before choosing Toothsi.
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Response from developer
Hi, we sincerely apologise for the experience and the inconvenience caused. This is not the level of service we aim to provide. Kindly share your registered contact number and details at customersupport@toothsi.in so our team can review your concern on priority and assist you further.
Worst Service
My fiancée opted for their service last year with the expectation of seeing proper results within a year. However, after her braces were removed five months ago, she was only given trial aligners that were supposed to be worn for one to two weeks. It has now been five months, and she has still not received a single actual aligner. As a result, the progress she achieved is now starting to reverse.
Additionally, she was not even provided with retainers after the braces were removed, and the trial aligners themselves arrived three weeks late. The service has been extremely disappointing. The customer care team has been unhelpful and when I requested to speak with a senior representative, I was told the senior was on emergency leave and that they could only raise a ticket. They insisted that any resolution would come only via email. The representative I spoke with kept repeating the same three sentences without offering any real assistance.
Overall, this has been a very frustrating experience and reflects poorly on the service quality and support system.
Additionally, she was not even provided with retainers after the braces were removed, and the trial aligners themselves arrived three weeks late. The service has been extremely disappointing. The customer care team has been unhelpful and when I requested to speak with a senior representative, I was told the senior was on emergency leave and that they could only raise a ticket. They insisted that any resolution would come only via email. The representative I spoke with kept repeating the same three sentences without offering any real assistance.
Overall, this has been a very frustrating experience and reflects poorly on the service quality and support system.
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Response from developer
Hi, we sincerely apologise for the inconvenience and disappointment your fiancée has faced. We understand how concerning it must be to see her progress reversing due to delays and lack of proper support. This is certainly not the level of service we aim to provide. Kindly share her registered contact number and complete treatment details with us at customersupport@toothsi.in so our team can review the case on priority and provide you with a clear update and appropriate resolution at the earliest.
Worst experience, total waste of money(don’t waste your money with them)
So many problem with toothsi
1.The person who came for scanning (Abid Ali-chennai) was promising so many things which will not going to delivered by Toothsi and also when you pay money the person (Abid ali) is not going to receive your call and directly going to ignore your message.
2. I paid full money on 25 December 2025 but still after 35 days my half of the kit is in pending and it shows that it will dispatch soon , even after complaining so many time.
3. Costumer support is worst , if you complain or ask something they can’t do anything ,simply they are going to raise a ticket and you will get a message that someone will call you between 24 to 48 hours but no response from any one, if you raise a complaint also that you didn’t get any call then again they are going to raise a ticket that someone will call you between 24 to 48 hours but no again response from any one and it keep on happening.
Conclusion- Better go with your local dentist they might not look so fancy but trust me you are going to be in trap if you come with Toothsi and you are going to waste your money by just getting the fancy promises which not going to deliver after paying your money.
1.The person who came for scanning (Abid Ali-chennai) was promising so many things which will not going to delivered by Toothsi and also when you pay money the person (Abid ali) is not going to receive your call and directly going to ignore your message.
2. I paid full money on 25 December 2025 but still after 35 days my half of the kit is in pending and it shows that it will dispatch soon , even after complaining so many time.
3. Costumer support is worst , if you complain or ask something they can’t do anything ,simply they are going to raise a ticket and you will get a message that someone will call you between 24 to 48 hours but no response from any one, if you raise a complaint also that you didn’t get any call then again they are going to raise a ticket that someone will call you between 24 to 48 hours but no again response from any one and it keep on happening.
Conclusion- Better go with your local dentist they might not look so fancy but trust me you are going to be in trap if you come with Toothsi and you are going to waste your money by just getting the fancy promises which not going to deliver after paying your money.
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Response from developer
Hi, we’re really sorry for the inconvenience and frustration you’ve experienced. This is certainly not the experience we want our customers to have. We understand your concerns regarding the commitments made, the delay in kit dispatch, and the lack of timely follow-ups from our team. Please be assured that we’ve highlighted this with the concerned team and are working on it on priority. We’ll ensure you receive a proper update and resolution at the earliest. Thank you for your patience.
Dr Keerti
Ordering my retainers was super fast and easy with help of Dr. Keerti. She very helpful and efficient in managing the entire process. Would love to recommend toothsi to many more
Tootshi
Today I completed my whole course pf tootshi … nd their results nd service is really appreciative… Thank you for making my dream transformation
Suggested by - Dr Farhat
Suggested by - Dr Farhat
Scanned by Rishikesh Gond overall scanning experience was good Rishikesh was communicative
Scanned by Rishikesh Gond overall scanning experience was good Rishikesh was communicative
Disappointing Experience
I’m sharing my personal experience so others can make an informed decision.
I booked a basic consultation with Toothsi and paid ₹200. From that point onward, the experience became extremely stressful.
The scan on my dashboard was shown as “completed” even before the scan had actually happened. A video consultation was scheduled without my consent, and throughout the process I kept receiving contradictory information from different representatives.
I was told that I could cancel the plan before aligners go into production. But despite repeatedly asking for clarity and cancellation, I was met with silence and shifting explanations. On top of that, a loan was approved under my name based on the information they gave—yet when I requested cancellation, I was suddenly told I needed to pay ₹12,000 just to close it, even though the aligner process had not started.
For weeks, I have been writing emails asking for basic answers, timelines, and accountability. I still haven’t received a proper response. The amount of mental stress, back-and-forth, and lack of transparency has been overwhelming.
This has been one of the most confusing and emotionally exhausting customer experiences I’ve ever had. I sincerely hope Toothsi improves its communication, accountability, and ethical practices so no other customer goes through what I’m currently dealing with.
I booked a basic consultation with Toothsi and paid ₹200. From that point onward, the experience became extremely stressful.
The scan on my dashboard was shown as “completed” even before the scan had actually happened. A video consultation was scheduled without my consent, and throughout the process I kept receiving contradictory information from different representatives.
I was told that I could cancel the plan before aligners go into production. But despite repeatedly asking for clarity and cancellation, I was met with silence and shifting explanations. On top of that, a loan was approved under my name based on the information they gave—yet when I requested cancellation, I was suddenly told I needed to pay ₹12,000 just to close it, even though the aligner process had not started.
For weeks, I have been writing emails asking for basic answers, timelines, and accountability. I still haven’t received a proper response. The amount of mental stress, back-and-forth, and lack of transparency has been overwhelming.
This has been one of the most confusing and emotionally exhausting customer experiences I’ve ever had. I sincerely hope Toothsi improves its communication, accountability, and ethical practices so no other customer goes through what I’m currently dealing with.
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Response from developer
We're saddened to hear about your experience. However, we assure you we're determined to rectify the situation. Please provide us with your contact information through DM , so we can talk to you personally and address your issues.
Worst Platform to get your teeth Aligned
They have extremely terrible service. You don’t get the service you pay so much for. They have very few orthodontists in a city like Delhi and most times only 2 locations will have doctors available. They don’t have any coordination within the team itself. The doctors visits are not communicated properly, you have to run after them to get confirmation on anything. The aligners sets are not delivered on time and when you call customer care they onlg give you more excuses. They take your money and forget about you completely. Would not recommend Toothsi to anyone. PATHETIC SERVICE!
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Worst app and customer service
Extremely extremely disappointed with Toothsi. They're quick to take your money but very lethargic and unresponsive when it comes to providing the services they promised. I bought the fast track plan and still the Toothsi box was delivered very very late. Even slower than the normal plan. After the box was delivered, they did not make contact with me to guide me further. I had to connect with them myself to know what had to be done with it. For that also, I called them a lot of times but there was no quick response. The same story has been continuing ever since.
Their app is even worse. It doesn't work. I had to stop my treatment for 10 days in between due to some dental issues and since then the app doesn't work. It didn't stop the timer and it's way ahead of my actual pace. I tried to upload my progress pictures but the app is so slow, I left it that way for almost 2 hours but still couldn't upload the pictures. I'm more than halfway through my aligners and not a single doctor has checked on my progress. I can't keep calling them to tell their job, Toothsi should take the responsibility itself. It's very hard for me to keep trying to explain them the position.
Their app is even worse. It doesn't work. I had to stop my treatment for 10 days in between due to some dental issues and since then the app doesn't work. It didn't stop the timer and it's way ahead of my actual pace. I tried to upload my progress pictures but the app is so slow, I left it that way for almost 2 hours but still couldn't upload the pictures. I'm more than halfway through my aligners and not a single doctor has checked on my progress. I can't keep calling them to tell their job, Toothsi should take the responsibility itself. It's very hard for me to keep trying to explain them the position.
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Response from developer
We’re truly sorry to hear about your experience — this isn’t the service we want for our customers. Thank you for bringing it to our notice. Please share your registered contact number and details at customersupport@toothsi.in so our team can review your case and reach out at the earliest.
Toothsi Aligners - Worst customer service
I am using a set of aligners and they were hurting my gums and had caused some infection and I am calling the andheri center from the past four days they either say doctor is busy call later, we will give you a call back or call me in the clinic and when I informed I won't be able to come to the office they say we will confirm for online appointment, sometimes they don't even pick the call. Worst customer service ever and the same experience I faced while my aligner kit was delivered a week later. They don't care after you pay the money. And I am writing this review after just one month of my treatment. Hope my next eight months go smoothly.
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Complain Against Toothsi and Skinnsi
I purchased both Toothsi and Skinnsi plans on 5th September 2025, and my overall experience has been extremely disappointing. I strongly do not recommend this brand for either dental or skin treatments.
After making the payment, there has been no proper response to my tickets or calls. Even when a reply comes, it takes 2–3 days, which is highly unprofessional for a healthcare service.
It took 50 days just to receive my first aligner, and even that was delivered to the wrong address, despite me providing the correct one multiple times. This clearly shows poor coordination, lack of accountability, and negligence from their end.
Nothing about the process — from customer support to treatment delivery — has been satisfactory. I feel completely stuck after purchasing their plans, and there seems to be no proper escalation system or concern for the customer’s experience.
I hope this feedback reaches the management team so they can take urgent corrective action and prevent others from facing the same issues.
After making the payment, there has been no proper response to my tickets or calls. Even when a reply comes, it takes 2–3 days, which is highly unprofessional for a healthcare service.
It took 50 days just to receive my first aligner, and even that was delivered to the wrong address, despite me providing the correct one multiple times. This clearly shows poor coordination, lack of accountability, and negligence from their end.
Nothing about the process — from customer support to treatment delivery — has been satisfactory. I feel completely stuck after purchasing their plans, and there seems to be no proper escalation system or concern for the customer’s experience.
I hope this feedback reaches the management team so they can take urgent corrective action and prevent others from facing the same issues.
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Worst support after purchase
I’ve purchased their makeO toothsi plan. My treatment is for 1.2 years
Pre-sales :they called my thousands of time so that i purchase their treatment plan and kept on interacting with me.
Post sales: customer service team hardly takes the call, priority has dropped to ZERO. Orthodontist with tell you something and whereas the email shows different information.
Booking a consultation is hard. Response rate dropped to 48-72hr.
Chat support doesn’t get connected.
No body calls to provide update or alinger care check-in is scheduled but no doctor have connected with me from 4 days. There is a wait time of 2hrs but there is no reply from 4 days.
Toothsi sounds good in the starting with the attention and care they show before you make the payment. But it’s like I’m stuck in this for 1.2 yrs now.
There are a lot of people involves in this and different promises. One of the person promised to give me 2 set of post treatment alingers. But then everyone else says that it will be only 1 set.
Toothsi is messy and will cause a headache throughout the treatment period. My friends want to get into alinger treatment but I’m slept iCal to advise them toothsi.
Very poor service and feels like trap post the sale is completed.
Pre-sales :they called my thousands of time so that i purchase their treatment plan and kept on interacting with me.
Post sales: customer service team hardly takes the call, priority has dropped to ZERO. Orthodontist with tell you something and whereas the email shows different information.
Booking a consultation is hard. Response rate dropped to 48-72hr.
Chat support doesn’t get connected.
No body calls to provide update or alinger care check-in is scheduled but no doctor have connected with me from 4 days. There is a wait time of 2hrs but there is no reply from 4 days.
Toothsi sounds good in the starting with the attention and care they show before you make the payment. But it’s like I’m stuck in this for 1.2 yrs now.
There are a lot of people involves in this and different promises. One of the person promised to give me 2 set of post treatment alingers. But then everyone else says that it will be only 1 set.
Toothsi is messy and will cause a headache throughout the treatment period. My friends want to get into alinger treatment but I’m slept iCal to advise them toothsi.
Very poor service and feels like trap post the sale is completed.
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Not responsive after first set of aligners got delivered
It’s been over a month since I was promised my second set of aligners and even though they said 15-20 days now when I ask either they do not respond to my ticket for days or repeat the same jargon over and over. Your aligners are in production, I can’t commit to a date. The tracking details will be shared as soon as the production ends. Over and over for every question. The bigger problem is the payment was taken upfront and one cannot do anything for the poor service. So far because of the incompetence of their doctor I have Injested metal bands and plastic buttons because they didn’t glue it right, have faced lack of accountability because they just said come to the clinic and get the button placed again. My teeth have been damaged beyond repair because of the plastic and the extra material they add and with all this they are only interested in selling more and more of their products.
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Response from developer
We urge you to kindly share your details with us. This will enable our team to initiate communication with you. We are awaiting your response.
absolute scam
i have paid 12000 for toothsi care to get aligners and as soon as payment was done all treatment was immediately stopped when i called at customer care they put me on hold and never receive any call from my side. i have emailed dozens of times with no reply. they have taken money with no service from their side. please save your time and never trust in this company
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Breach of service
I started my teeth alignment treatment with Tootsie and initially, things went well. The first box of aligners was good and their service at the beginning was satisfactory. However, upon receiving my second box, the experience completely changed.
They failed to schedule my appointments, which meant the doctor never called me for the required session. As a result, I have been unable to get my teeth attachments and start my second phase of treatment. Instead of resolving the issue, they have been delaying the process and refusing to take proper responsibility.
This has caused a huge delay in my treatment, and I feel like I’m being scammed. I trusted them with something as important as my dental health, but the lack of professionalism and accountability has been extremely disappointing. I would strongly advise others to think twice before choosing Tootsie for their dental needs.
They failed to schedule my appointments, which meant the doctor never called me for the required session. As a result, I have been unable to get my teeth attachments and start my second phase of treatment. Instead of resolving the issue, they have been delaying the process and refusing to take proper responsibility.
This has caused a huge delay in my treatment, and I feel like I’m being scammed. I trusted them with something as important as my dental health, but the lack of professionalism and accountability has been extremely disappointing. I would strongly advise others to think twice before choosing Tootsie for their dental needs.
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Extremely disappointing experience.
I have been struggling for the past 10 days to get any support for my Toothsi aligners team. Once the product is sold, they completely forget about you. Daily calls, repeated online support requests, and even in-person visits to their clinic have been met with zero resolution. The staff doesn’t greet you properly and shows no willingness to help. Their customer service is absolutely unresponsive and indifferent. I strongly advise others to think twice before trusting this company. I will be highlighting this issue across other social platforms as well.
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Worst customer support
This is the worst customer support with i have had spoken to. I was chasing them for almost a year regarding refund for my hydra facial treatment. As the treatment is not upto the mark i got pimples after every session and i complaint about it but no response from them. Then i stop taking the sessions. They didn’t follow up for 6 months then i told them to initiate the refund but they said we can modify the package but cant initiate the refund. Now i told them to give me the lifetime sessions as i was taking laser hair reduction pkg along with hydra. I got 8 sessions complete last year. Then i book maintenance sessions again last year told them to modify my hydra amount they didn’t do anything.
Now i told them again to do lifetime sessions along with my hydra amount and use my makeo coins. Also cancel the laser pkg as well. As it will cost more in the pkg it was for 54,000 and i took maintenance in 20k my hydra was for 16k.
So if they use my make o coins 10,000 along with refund for laser that is 17,500 and hydra refund is 11,000. The amount total is 38,500. I will pay the rest amount for sue i have no problem with that. But i cant have laser 7 sessions along with life time sessions. It will cost more. So plz understand what i’m trying to say here. My money which i earn i dont want to spend like penny. For us 50K is big amount to spend on. Bcoz i have already gave you 20k maintenance and 16k in hydra and again i give you 50k. I’m sorry i will not do this. You have to guys do it in my way. Today again they did the same they always hung up on me. You have to show us empathy not your attitude. You guys are getting paid bcoz of us. If we will not taking the packages you will be getting your salaries on time. Plz look into that matter.
Now i told them again to do lifetime sessions along with my hydra amount and use my makeo coins. Also cancel the laser pkg as well. As it will cost more in the pkg it was for 54,000 and i took maintenance in 20k my hydra was for 16k.
So if they use my make o coins 10,000 along with refund for laser that is 17,500 and hydra refund is 11,000. The amount total is 38,500. I will pay the rest amount for sue i have no problem with that. But i cant have laser 7 sessions along with life time sessions. It will cost more. So plz understand what i’m trying to say here. My money which i earn i dont want to spend like penny. For us 50K is big amount to spend on. Bcoz i have already gave you 20k maintenance and 16k in hydra and again i give you 50k. I’m sorry i will not do this. You have to guys do it in my way. Today again they did the same they always hung up on me. You have to show us empathy not your attitude. You guys are getting paid bcoz of us. If we will not taking the packages you will be getting your salaries on time. Plz look into that matter.
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Response from developer
Hi, We did not intend for you to have such an experience and shall surely have this taken care of. Please share your registered contact number via email at customersupport@skinnsi.in to quickly get in touch with you.
