Worst health insurance company
I am extremely disappointed with my experience with Star Health Insurance. What should have been a professional and customer-focused interaction turned into an extremely unpleasant and demeaning experience.
What was particularly disturbing was the behaviour of Mr. Narendra Sindhe. His manner of communication was, in my experience, disrespectful, dismissive and completely inappropriate for someone dealing with a customer. Instead of listening to the concern and trying to understand the issue, I felt that I was spoken to in a condescending and demeaning manner, which I found completely unacceptable.
An insurance company deals with customers at times when they genuinely need support, understanding and clarity. Customers should not have to feel humiliated or spoken down to while seeking assistance for a policy or service they have paid for.
This experience has seriously damaged my confidence in Star Health and in the way the company handles its customers and their concerns. I strongly believe the company needs to look seriously into how customer grievances are handled and whether its representatives are maintaining the basic standards of professionalism, courtesy and respect expected from a reputed insurance company.
After this experience, I have made my decision very clearly: I will not be renewing my Star Health policy when it comes up for renewal, and I will not recommend or suggest Star Health to my family, friends, colleagues or anyone else. The way a company treats its customers when they need assistance matters just as much as the product it sells, and unfortunately, my experience with Star Health has been extremely disappointing.
This review reflects my personal experience and the way I was treated as a customer.
What was particularly disturbing was the behaviour of Mr. Narendra Sindhe. His manner of communication was, in my experience, disrespectful, dismissive and completely inappropriate for someone dealing with a customer. Instead of listening to the concern and trying to understand the issue, I felt that I was spoken to in a condescending and demeaning manner, which I found completely unacceptable.
An insurance company deals with customers at times when they genuinely need support, understanding and clarity. Customers should not have to feel humiliated or spoken down to while seeking assistance for a policy or service they have paid for.
This experience has seriously damaged my confidence in Star Health and in the way the company handles its customers and their concerns. I strongly believe the company needs to look seriously into how customer grievances are handled and whether its representatives are maintaining the basic standards of professionalism, courtesy and respect expected from a reputed insurance company.
After this experience, I have made my decision very clearly: I will not be renewing my Star Health policy when it comes up for renewal, and I will not recommend or suggest Star Health to my family, friends, colleagues or anyone else. The way a company treats its customers when they need assistance matters just as much as the product it sells, and unfortunately, my experience with Star Health has been extremely disappointing.
This review reflects my personal experience and the way I was treated as a customer.
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DDmishra68
Response from developer
Dear Dmishra68, we are here to help you. Request you to message us your detailed issue, policy number, and registered mobile number via any of the links below so our team can investigate and get in touch with you soon. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
Unable to upload any documents to the claim which makes claims unsuccessful
Help is required to complete the claim process.
Rrkumarg
Not able to see claims most of the times
Not able to see claims most of the times
Ssharmasunn021085
No user friendly
Tried to create claim not working.
KKKeerthi Kilaru
Wellness Program Review
I would like to thank Sakshi Jagtap Ma’am, Wellness Program Trainer from Star Health Insurance, for planning a wellness program according to my health needs.
She explained everything in a simple and easy-to-understand manner and provided practical guidance that was easy to follow. By following the program, I noticed positive changes in my health and lifestyle. It has helped me develop better daily habits and become more conscious about my overall well-being.
I appreciate her support, guidance, and encouragement throughout the program. Thank you for your excellent work.
She explained everything in a simple and easy-to-understand manner and provided practical guidance that was easy to follow. By following the program, I noticed positive changes in my health and lifestyle. It has helped me develop better daily habits and become more conscious about my overall well-being.
I appreciate her support, guidance, and encouragement throughout the program. Thank you for your excellent work.
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RRavi_star
