Star Health User Reviews

Name: Star Health
Rating: 4.50598 (1170 reviews)

Star Health

Star Health And Allied Insurance Company Limited

💪 Health & Fitness

💰 Finance

What users say

Summarized from real user reviews of Star Health. Based on 1.2K reviews and a 4.5/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Health & Fitness app.

Positive things

⭐Easy to use app
⭐Good claim facilities
⭐Connects to insurance agent

Negative things

🐛App not working outside India
🐛Login and access issues
🐛Functionality not working properly
🐛Poor customer service
🐛Claim processing delays
🐛Inconsistent app performance

Top reviews

Most Recent Highest Rated Lowest Rated

Excellent Service

I want to take a moment to appreciate the outstanding support I recently received from Star Health and Allied Insurance during a difficult time.

A few days ago, I developed a fever and my CRP levels were high. I informed Star Health about my condition under the consultation plan. Since I preferred not to be admitted to the hospital, they suggested Home Care treatment instead.

Within an hour, I received a call from a representative named Rahul, who spoke in my native language and patiently listened to all my concerns. He didn’t just process my request — he genuinely cared about my health. He gave proper guidance, arranged home care treatment, and followed up with me every day to check on my recovery.

Even though I’ve used many premium hospitals and healthcare services before, this was my first experience receiving such personal, seamless, and compassionate support.

Rahul handled everything efficiently and made the entire process stress-free. Employees like him are truly assets to any organization, especially in the healthcare sector.

A heartfelt thank you to Rahul and the Star Health team for delivering a 10/10 premium service experience. 👏

Grateful and impressed!

Akhilmon

5 months ago

Response from developer

Dear Akhilmon, we genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health

Dhenesh

I enrolled in the Cardiac Care Program through the Star Health app and had a very positive experience. Dietician Aparna guided me with great patience and clarity, explaining the diet plan in a simple and practical way. Her regular follow-ups and motivation helped me stay consistent with healthy food habits and lifestyle changes. With her guidance, I was able to lose 5 kg in a healthy and sustainable manner. I feel more active, confident, and mindful about my food choices now. I sincerely appreciate Dietician Aparna’s support and Star Health for offering such a helpful cardiac care program.

Dhenesh sh

6 months ago

Response from developer

Dear Dhenesh sh, We genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health

Pathetic

One of the worst insurance provider. I had a claim and had to wait ~7hours for the claim for processing…. after calling customer care four times!!!!

Never experienced such bad customer service !

sanketh Prasad

7 months ago

Guidance from Dr Rashmitha Dietitian

I was guided on dietary & exercises from 2 months to control blood sugar level .

Drcstar

8 months ago

About my weight loss journey with wellness program

We are using this insurance
Policy since three years and
Only last month I installed the star heath app and gave try to the wellness program . I immediately got a call from the dietitian Aparna and very politely explained about the weight loss program . Then she followed up me for a continuous 8 week consultation with lot of suggestions and recommendations to cope with my weight loss journey and I lost nearly 4 kgs and I’m very happy with this wellne
ss program and especially the dietician Aparna . I strongly recommend this to all who wants to reduce their weight .

Sherin Raqueeb

8 months ago

Not working app

Hi try to login multiple times in a month not working my father had a surgery trying to login

Pintu Patel @

8 months ago

Not able to login with my mobile number

I have tried to logging in multiple times since I bought my policy on June 2025 but it’s says oopps error only. You have to see for any bugs in your iOS app. Really frustrating not able to use the app after spending lot money to buy your policy. It would be better if you use some of the money you charge from us to spend on the app to work properly.

sbi victim

10 months ago

Claim continue button not working

Some claims submissions not working not sure is this something discourage customers since not sure insurance not likes claims to reimburse? Not sure

Unsatisfiedjs

10 months ago

Response from developer

Dear Unsatisfiedjs, Thanks for reaching out. Kindly send the following details to support@starhealth.in and our team will assist you in resolving this. 1) A screenshot of the error 2)Your App Version (Android / iOS) 3)Your contact number. Thank you-Team Star Health

Health checkup is just a show case with start Heath

I have been using health insurance from star health company for my parents for the last two years. Last year, the free annual health checkup included complete blood tests along with scans like ultrasound, ECG, etc. – which made sense for a full-body checkup.

However, this year when I booked the same health checkup, the scans were excluded from the package. This is a serious downgrade in services and extremely disappointing. A “full body checkup” without necessary scans is misleading and defeats the purpose of preventive healthcare.

This is shows poor service standards and lack of customer care. Due to this pathetic experience, I will not be renewing my insurance with your company and will also suggest others to be cautious before choosing this policy.

Shanky57

a year ago

Response from developer

Dear Shanky57, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

Fraud Fraud Fraud

My family choose this insurance from the beginning and when there was a time to get help
They denied the claim

northeastern grad student

a year ago

Response from developer

Dear northeastern grad student, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

Worst customer services

Absolutely disappointed with Star Health Insurance. The app is only good for paying renewals – beyond that, there are no clear details about policies or coverage. When I had an emergency OPD situation, it took 1 hour just to connect to the call centre, and even then they said they can’t provide any policy details. Instead, they asked me to “request a callback” which would take another 4+ hours, not even the same day.

We invest our hard-earned money in health insurance for peace of mind, but when it truly matters, Star Health provides zero direct resolution. Health should come first, but clearly this company is only playing for money.

I’m done with this useless insurance and moving to a provider who actually values customers and resolves issues in emergencies

Pathetic Apollo

a year ago

Response from developer

Dear Pathetic Apollo, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

Not useful

Poor service and app claims are not considered serious. Requests are never taken prompt and responded. Hence having an app is convenient for the company to ignore claims

Alaguraja SP

a year ago

Not able to open from USA

Poyyamozhi Kuttalam

a year ago

Response from developer

Dear Poyyamozhi Kuttalam, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

🩺 Health Insurance & Treatment Update

(Thankfully, I’m around to share my experience thanks to the high skill of Dr Ankur Gupta of Paras Hospital and Star Health.)

I had to undergo an emergency coronary angiogram without prior notice. In this critical moment, I relied fully on my Star Health Senior Citizen Red Carpet Insurance — not just for financial coverage but for monitoring and quality assurance.

I called Star Health Customer Care late in the evening, explained my situation, and received immediate support along with a claim intimation number, which I promptly shared with Paras 🏥. I also shared key reports and the doctor’s prescription to ensure continuous coordination next morning.

Thanks to Star Health’s prompt estimate approval, I received priority admission and care at Paras. My brother even witnessed the live procedure — clearing over 90% blockage in the main right artery, followed by ballooning and double stenting.

The best part — the final bill approval came from Star Health within two hours of submission. The coordination between Paras Hospital and Star Health was seamless with 30% Co-payment.

Very grateful for the high-quality care and smooth insurance support. 🙏 All over in just over a day🤲
Vickram Jaidka, Male, Age 76

VickramJ

a year ago

Response from developer

Dear VickramJ, we genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health

App doesn’t allow to renew policies when customers are based out of India

Had a ticket opened to look into this issue and there has been no acknowledgement of the issue. Issue open for 2 months now.

Iyengar Karthik

a year ago

Response from developer

Dear Iyengar Karthik, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

Instant claim rejection process

Star Health has god-level doctors who can cure any disease because they reject every claim by saying that "Hospitalisation was not medically necessary". I think they have sanjeevni using which they can cure any disease without hospitalisation. The doctors sitting at Star Health without reading any medical records rejected every claim that I made. Even when doctor with 30+ years of experience explicitly said that "Hospitalisation was necessary due to the following symptoms", the Star Health god-level doctors thought otherwise. I think they get money on rejecting claims. One case was shared by the doctor himself, that they rejected a claim when the patient was on ventilator. Having a policy with them is like having no insurance at all. I am actively making sure that my friends port to a different insurance. Thank you Star Health.

Ban_StarHealth

a year ago

Response from developer

Dear Ban_StarHealth, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

Worst App

The app doesn't allow me to log in. I am also unable to access the policy details or any information I've submitted multiple complaints to customer service, but there has been no solution provided.

BonyJohn

a year ago

Star Health is a Scam - Stay Away

My father in law took a star health policy. 9 months later, he had a hemorrhagic stroke. There was pre existing diabetes but no neurological condition. After treatment, this damned company didn’t provide us with even a single paisa of claim. You cannot reach a proper claim line in star health, their claim phone lines are very noisy and poor quality. The agent doesn’t understand what you say and it’s deliberately kept that way. However when it comes to renewals their marketing lines spam you continuously and they are so crystal clear! Do they not know about this discrepancy? Of course they do and it’s planned, to prevent you from filing a claim. We tried uploading claim documents online but the website kept on crashing. We went to three of their offices in person and they were totally unable to help. Finally with some luck we uploaded the documents. They kept on asking for some random details, which neither me nor the hospital understood. I told star I will file a complaint - they said go ahead we don’t care. I filed a complaint with the ombudsman and after a few weeks the ombudsman came back saying I have to file with another city. I gave up at this point. Only to find out that this is a typical experience when your claim amounts are on the higher side. My claim amount is well within policy limits but more than 5 lakhs. I had a base policy and add on coverage. So my sincere advice to you, based on my own and countless other people’s experience: stay away from this scamster.

Ramesh_Blr

a year ago

Response from developer

Dear Ramesh_Blr, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

⭐ 1 Star (would give 0 if possible) — Absolutely Horrible Experience with Star Health Insurance

⭐ 1 Star (would give 0 if possible) — Absolutely Horrible Experience with Star Health Insurance

I’m beyond disappointed and frustrated with Star Health Insurance. This has been one of the worst customer service experiences of my life.

After giving initial approval for my mother’s surgery, they shamelessly rejected the final bill from the hospital at the last moment. This last-minute rejection caused a huge mess and forced me to go the cash route, meaning I had to pay a much higher amount out of pocket — all because of their negligence.

That’s not all — when I tried to get help or at least an explanation, no one answered my calls, and when I visited in person, they made me wait for over 5 HOURS with no clear update or support. It’s absolutely inhumane how they treat people, especially in emergencies when emotions and stress are already running high.

They were completely irresponsible, unprofessional, and heartless in dealing with a medical case involving a senior citizen. I trusted them when I signed up, but now I realize they don’t care at all once the premium is paid. They just find excuses to escape payments when you actually need them.

Please be warned — do not trust Star Health Insurance with your loved ones’ lives or your hard-earned money. If you value peace of mind during medical emergencies, look elsewhere…

DJ_S7hab

a year ago

Response from developer

Dear DJ_S7hab, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport

Worst experience with star health

I want to tell you that Star Health is a very useless company. In the last year, I took a policy from Star Health, which he gave with a locking period of three years without telling, and the policy I had taken was a maternity policy in which there was a commitment of Star Health that in this, your baby will be added from the first day itself, but today my baby has not been added to the policy and now she is 9 months old. They asked for extra payment from me, I have done the payment but they again asking for some more payment.
At the time of selling the policy, they respond very quickly, but during the service they response very late. Who is responsible for any kind of medical emergency?

Worst experience with star

a year ago

Response from developer

Dear Worst experience with star, We are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team Star Health https://bit.ly/SHorm https://m.me/StarHealthSupport