Dietician
One thing I especially liked was their feedback and follow-up system. Regular check-ins and progress tracking help keep you motivated and accountable, making it easier to stay consistent with your goals.
Overall, Nisha is knowledgeable, approachable, and genuinely supportive. I would highly recommend her to anyone looking for professional guidance on improving their diet, achieving weight-loss goals, or adopting a healthier lifestyle.
Thankful to Star Health.
Response from developer
Dear Mirfaisal81, your feedback is incredibly valuable to us, and we are truly grateful for your input. It means a lot that you took the time to share your experience with us. -Team STAR Health
I would not recommend
Even after I raised my concerns, no one took responsibility or provided a satisfactory resolution. The policy was issued despite my objections and without addressing the discrepancies. When I questioned the executive, instead of resolving the issue, I was simply told to cancel the policy if I was unhappy.
This experience gave me the impression that the primary focus is on achieving sales targets rather than providing honest and transparent service. While I was purchasing the policy, I could even hear the manager pressuring the sales executive to meet a specific target for the day. Such pressure appears to encourage executives to make misleading promises just to close sales.
Overall, my experience was disappointing due to misleading communication, poor customer support, and a lack of transparency. I hope the company takes steps to improve its sales practices and customer service.
Response from developer
Dear Abhishek1016, we are here to help you. Request you to message us your detailed issue, policy/claim number, and registered mobile number via any of the links below so our team can investigate and get in touch with you shortly. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
Maximum rejection
Worst customer care
Response from developer
Dear SAMIRE259, we are here to help you. Please message us your detailed issue, policy number, and registered mobile number via any of the links below so our team can investigate and get in touch with you soon. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
Excellent Service
A few days ago, I developed a fever and my CRP levels were high. I informed Star Health about my condition under the consultation plan. Since I preferred not to be admitted to the hospital, they suggested Home Care treatment instead.
Within an hour, I received a call from a representative named Rahul, who spoke in my native language and patiently listened to all my concerns. He didn’t just process my request — he genuinely cared about my health. He gave proper guidance, arranged home care treatment, and followed up with me every day to check on my recovery.
Even though I’ve used many premium hospitals and healthcare services before, this was my first experience receiving such personal, seamless, and compassionate support.
Rahul handled everything efficiently and made the entire process stress-free. Employees like him are truly assets to any organization, especially in the healthcare sector.
A heartfelt thank you to Rahul and the Star Health team for delivering a 10/10 premium service experience. 👏
Grateful and impressed!
Response from developer
Dear Akhilmon, we genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health
Dhenesh
Response from developer
Dear Dhenesh sh, We genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health
Pathetic
Never experienced such bad customer service !
Guidance from Dr Rashmitha Dietitian
About my weight loss journey with wellness program
Policy since three years and
Only last month I installed the star heath app and gave try to the wellness program . I immediately got a call from the dietitian Aparna and very politely explained about the weight loss program . Then she followed up me for a continuous 8 week consultation with lot of suggestions and recommendations to cope with my weight loss journey and I lost nearly 4 kgs and I’m very happy with this wellne
ss program and especially the dietician Aparna . I strongly recommend this to all who wants to reduce their weight .
Not working app
Not able to login with my mobile number
Claim continue button not working
Response from developer
Dear Unsatisfiedjs, Thanks for reaching out. Kindly send the following details to support@starhealth.in and our team will assist you in resolving this. 1) A screenshot of the error 2)Your App Version (Android / iOS) 3)Your contact number. Thank you-Team Star Health
Health checkup is just a show case with start Heath
However, this year when I booked the same health checkup, the scans were excluded from the package. This is a serious downgrade in services and extremely disappointing. A “full body checkup” without necessary scans is misleading and defeats the purpose of preventive healthcare.
This is shows poor service standards and lack of customer care. Due to this pathetic experience, I will not be renewing my insurance with your company and will also suggest others to be cautious before choosing this policy.
Response from developer
Dear Shanky57, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
Fraud Fraud Fraud
They denied the claim
Response from developer
Dear northeastern grad student, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
Worst customer services
We invest our hard-earned money in health insurance for peace of mind, but when it truly matters, Star Health provides zero direct resolution. Health should come first, but clearly this company is only playing for money.
I’m done with this useless insurance and moving to a provider who actually values customers and resolves issues in emergencies
Response from developer
Dear Pathetic Apollo, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
Not useful
Not able to open from USA
Response from developer
Dear Poyyamozhi Kuttalam, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
🩺 Health Insurance & Treatment Update
I had to undergo an emergency coronary angiogram without prior notice. In this critical moment, I relied fully on my Star Health Senior Citizen Red Carpet Insurance — not just for financial coverage but for monitoring and quality assurance.
I called Star Health Customer Care late in the evening, explained my situation, and received immediate support along with a claim intimation number, which I promptly shared with Paras 🏥. I also shared key reports and the doctor’s prescription to ensure continuous coordination next morning.
Thanks to Star Health’s prompt estimate approval, I received priority admission and care at Paras. My brother even witnessed the live procedure — clearing over 90% blockage in the main right artery, followed by ballooning and double stenting.
The best part — the final bill approval came from Star Health within two hours of submission. The coordination between Paras Hospital and Star Health was seamless with 30% Co-payment.
Very grateful for the high-quality care and smooth insurance support. 🙏 All over in just over a day🤲
Vickram Jaidka, Male, Age 76
Response from developer
Dear VickramJ, we genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health
App doesn’t allow to renew policies when customers are based out of India
Response from developer
Dear Iyengar Karthik, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport
