App doesn’t work
Cannot scan membership barcode in store and no option to search for products in the app
Plum Market: Five-Star Aisle, One-Star App
Plum Market is making a significant push into the Palm Beach Gardens market with its upcoming PGA Boulevard location, but there is a jarring disconnect between its high-end physical branding and its archaic mobile app. Despite hosting a dedicated promotional tent outside the construction site specifically for app downloads, the digital platform feels like a relic from 2016, lacking the "Live Well, With Taste" aesthetic found in-store. In 2026, a brand's app space is a direct reflection of its identity, and this outdated interface undermines the upscale experience the store aims to provide. While the physical store appears beautiful and full of potential for its late March opening, the digital storefront requires immediate investment to match the quality of the retail space and meet the standards of the modern, AI-integrated shopping era. You guys are stepping into Florida now. Stakes are high.
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Issues issue issues
Doesn’t load quickly. Coupons don’t always apply. Logs me out and won’t let me log in, password recovery doesn’t work.
Terrible app, all glitches
This is the worst store app I’ve ever used. Never works and full of tech glitches. Do better!
Coupons don’t stay checked
They need to fix this app. It doesn’t work right.
Too slow to use
It’s so slow loading and very unorganized
Basically unusable
App chronically returns experiencing technical issues, especially won’t allow sign in, won’t allow password reset or send reset email. This prohibits access to coupons which are only in app. App also would not allow submitting feedback, even when it solicited such with a pop up
Stop making clients do extra work
If you are having a sale, please don’t make me sit on my phone and clip coupons - my Plum card should be enough.
No Apple Wallet card!
This app should use Apple Wallet for the loyalty card.
Love the coupons
This new version of the app is way faster than before plus I love being able to check out with coupons and rewards.
Too slow to clip coupons and load
Simply too slow to clip coupons and open the app or any pages.
Super slow
Why can’t Plum figure out how in the year 2023 to hire a competent developer to make this app actually usable? Very slow getting to coupons, and then fetching coupons while scrolling down the list.
App very slow, coupon selection unreliable
This most recent version of the app is very slow to use. It takes at least 30 seconds to load the coupon feed and then 5-10 seconds per item when you “clip” them. Most other apps load their feeds instantly and selecting items is similarly quick. Also, some coupons that are “clipped” don’t seem to save, reverting to unclipped status next time you open the app. The functionality is good and the app is well laid out. I appreciate the fact that receipts go into the app when I check out. But please work on the performance.
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Where is my reward?
Don’t work well, slow loading and workflow. Confusing and so far already lost two reward coupons.
Loads slowly
Takes a long time to load, which is especially frustrating while shopping.
Doesn’t show award points.
Doesn’t show award points.
Horrible system for coupons
It should be enough to have the app. It’s pretty ridiculous that you have to look at every coupon and clip it in order to get the sale. In an attempt to even things out, I wait until I’m up at the register, in line, clipping every coupon before I’m ready to check out.
Love the grocery store but the whole process is so disrespectful of the customer’s time.
Love the grocery store but the whole process is so disrespectful of the customer’s time.
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Receipts straight to the app
The Plum App is amazing!!!!! The fact that I can pull up my account and see all my receipts makes my life so much easier! The barcode does take a second to load at the register but knowing that I always pull it up ahead of time.
Can’t use app
Sooo aggravating! Even the store couldn’t get it to work!
Needs Major Work
The application is so slow. Therefore when I want to scan my Plum Market barcode I’m just standing there waiting for it to load. Also please please make the barcode available on Apple Wallet. It’s more than necessary at this point.
Can’t log in
Every time I try and create a new password it tells me it’s an invalid log in. I’ve always had a hard time logging into this app.
