Worst Experience
My experience with Pluxee has been absolutely pathetic.
My company deducts money from my salary every single month under the telecommunications benefit, but this useless app does not even provide a proper option to use that amount for mobile recharge or bill payments. So what exactly is the point of deducting money from employees if they cannot actually use the benefit?
And then comes the so-called customer support, which is honestly a joke.
I have tried contacting Pluxee through email and customer-care numbers, and the response has been absolutely ZERO. You can call their numbers, but apparently getting an opportunity to actually speak to a customer-care representative is too much to expect. You can send emails, follow up repeatedly, and still receive absolutely no response.
This is not customer service. This is simply ignoring customers.
The level of incompetence and lack of accountability is unbelievable. Money is being deducted from employees’ salaries, yet the platform does not provide a usable way to access the benefit, and when customers raise the issue, there is nobody available to answer.
Very disappointing experience. Zero support, zero accountability, and a benefit that I cannot even properly use.
My company deducts money from my salary every single month under the telecommunications benefit, but this useless app does not even provide a proper option to use that amount for mobile recharge or bill payments. So what exactly is the point of deducting money from employees if they cannot actually use the benefit?
And then comes the so-called customer support, which is honestly a joke.
I have tried contacting Pluxee through email and customer-care numbers, and the response has been absolutely ZERO. You can call their numbers, but apparently getting an opportunity to actually speak to a customer-care representative is too much to expect. You can send emails, follow up repeatedly, and still receive absolutely no response.
This is not customer service. This is simply ignoring customers.
The level of incompetence and lack of accountability is unbelievable. Money is being deducted from employees’ salaries, yet the platform does not provide a usable way to access the benefit, and when customers raise the issue, there is nobody available to answer.
Very disappointing experience. Zero support, zero accountability, and a benefit that I cannot even properly use.
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Pathetic experience. Horrible customer care experience
Pls don’t buy card from this company. Their customer care is pathetic. Due to some issue, I had to call the customer care . First of all number given on app didn’t connect despite so many attempts (call fail message coming) . Some how I manage to get the customer care number from google and call them and will you believe I had to be on the waiting for 20 mins (showing waiting) before call finally connected to customer care and another shock that Customer care guy told told me that it will take 10 working days to resolve your issue (money is already with them but they need so much time to give back money to customer)
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The app that doesn’t let you give a negative feedback as they won’t accept it
I would like to raise a concern regarding the transparency of charges applied on Pluxee transactions.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
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Needs work in settings to stay ‘set’
No back button on some pages. Settings suddenly change to default. Need to change settings almost each week. I don’t need sms updates for each transaction. Had turned it off last week. Didn’t get for few days but again received it today. So need to open app to change setting again today. Got prompted for feedback nelson r I had made 10 transactions. Tried pasting this note in feedback. But guess what the back bottom not available on that page and Share feedback button also not working. Buggy app I guess. Please work on the user experience. Both back end settings and the front end app interface.
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Super bad app
I opened the app to check an OTP, but a rating popup immediately appeared and blocked the screen. The only options were "Not Really" and "Yes," with no obvious way to dismiss it.
Since I was busy, I selected "Not Really" intending to provide feedback later, but every attempt resulted in an "Oops, something went wrong" error. After multiple failed attempts, I was effectively forced to select "Yay, I loved this app" just to continue using the app and access my OTP.
If you're going to ask for feedback, please allow users to dismiss the prompt and make sure negative feedback works as reliably as positive feedback. Fortunately, I could still leave this review through the App Store.
Since I was busy, I selected "Not Really" intending to provide feedback later, but every attempt resulted in an "Oops, something went wrong" error. After multiple failed attempts, I was effectively forced to select "Yay, I loved this app" just to continue using the app and access my OTP.
If you're going to ask for feedback, please allow users to dismiss the prompt and make sure negative feedback works as reliably as positive feedback. Fortunately, I could still leave this review through the App Store.
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