The app that doesn’t let you give a negative feedback as they won’t accept it
I would like to raise a concern regarding the transparency of charges applied on Pluxee transactions.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
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Needs work in settings to stay ‘set’
No back button on some pages. Settings suddenly change to default. Need to change settings almost each week. I don’t need sms updates for each transaction. Had turned it off last week. Didn’t get for few days but again received it today. So need to open app to change setting again today. Got prompted for feedback nelson r I had made 10 transactions. Tried pasting this note in feedback. But guess what the back bottom not available on that page and Share feedback button also not working. Buggy app I guess. Please work on the user experience. Both back end settings and the front end app interface.
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Super bad app
I opened the app to check an OTP, but a rating popup immediately appeared and blocked the screen. The only options were "Not Really" and "Yes," with no obvious way to dismiss it.
Since I was busy, I selected "Not Really" intending to provide feedback later, but every attempt resulted in an "Oops, something went wrong" error. After multiple failed attempts, I was effectively forced to select "Yay, I loved this app" just to continue using the app and access my OTP.
If you're going to ask for feedback, please allow users to dismiss the prompt and make sure negative feedback works as reliably as positive feedback. Fortunately, I could still leave this review through the App Store.
Since I was busy, I selected "Not Really" intending to provide feedback later, but every attempt resulted in an "Oops, something went wrong" error. After multiple failed attempts, I was effectively forced to select "Yay, I loved this app" just to continue using the app and access my OTP.
If you're going to ask for feedback, please allow users to dismiss the prompt and make sure negative feedback works as reliably as positive feedback. Fortunately, I could still leave this review through the App Store.
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Frustrating, Unreliable, and a Complete Headache to Use
Absolutely one of the most frustrating apps I’ve ever used. The payment experience is unbelievably inconsistent — sometimes it works, sometimes it doesn’t, and there’s absolutely no confidence that a transaction will go through when you actually need it. An app handling money should be reliable, and this feels like the complete opposite.
On top of that, I’m not even able to properly set a password, which is basic functionality for any app in 2026. The user experience feels broken and unnecessarily complicated.
What makes it even worse is the poor support across third-party platforms. Many apps where I want to make transactions simply aren’t supported, making the whole thing feel restrictive and inconvenient. What’s the point of having balance in the app if I constantly run into dead ends?
This app has turned simple payments into a stressful experience. Disappointing, unreliable, and genuinely exhausting to use.
On top of that, I’m not even able to properly set a password, which is basic functionality for any app in 2026. The user experience feels broken and unnecessarily complicated.
What makes it even worse is the poor support across third-party platforms. Many apps where I want to make transactions simply aren’t supported, making the whole thing feel restrictive and inconvenient. What’s the point of having balance in the app if I constantly run into dead ends?
This app has turned simple payments into a stressful experience. Disappointing, unreliable, and genuinely exhausting to use.
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Worst ever app
Worst ever app I’ve used. The initial deductions for Pluxee for a corporate employee happens immediately in the first month without you even opting for it. Now they promote you take the card as your first month credit in the card is already there. Now you can’t use the card because no restaurant accepts it, no apps accept it. If you go to Pluxee app, the apps inside Pluxee behave in a wired way of not showing products which are normally available in the other app, e.g. Big basket! So you can’t use Pluxee for the apps which are available within it. Ultimately you are not using the money and the amount is just stuck in that card. After some time Pluxee starts deducting Rs 20/- every month. You sit and allow the deduction to happen as you cannot use the card, as no merchant accepts it. Finally Pluxee gets your first month’s meal coupon in their account (which was part of your first month’s salary). You sit there and observe as you cannot do anything about it! This is Pluxee card ! Horrible and disgusting!
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