Defective App: out of 3-4 payment attempts only 1 succeed.
This is most frustrating app, whenever I make payment atleast first 2-3 transactions fail. Worst part is, for Failed transactions they deduct the amount from your wallet. Which is very difficult to revert due to their process. They ask you to go and verify with merchant before even accepting a request for refund. Imagine for 100s of transactions you yourself have to observe, maintain record, merchant receipts and go back to merchant for confirmation. Complete failure in the name of benefits.
Also their transaction charges are 5-10% which is a scam to consumer and merchants. Local merchants raise the price for pluxee customers and give discount to anyone paying by UPI. Overall in the name of saving taxes we are paying more to pluxee and merchants. Complete exploitation of common man.
No support, no fixes, no reversal just exploitation and making illegal money through high charges.
Also their transaction charges are 5-10% which is a scam to consumer and merchants. Local merchants raise the price for pluxee customers and give discount to anyone paying by UPI. Overall in the name of saving taxes we are paying more to pluxee and merchants. Complete exploitation of common man.
No support, no fixes, no reversal just exploitation and making illegal money through high charges.
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Kkumar4533
Absolute useless
This is such a useless benefit I ever see because my organization since ₹2000 every month, ignite data, balance, or mobile recharge when I charge their applying surcharge it’s a prepaid card who will apply conveyance fees on prepaid cards, and one more thing when I connected with the customer care support they are telling that this application people did not charge that amount the mobile operator charged it when we have mobile operator bill. They are clearly stating that they didn’t even charge one rupee extra apart from our bill amount, but the charges happened with Pluxee India.
I suggest if any organization is asking for you to avail plexi orthotic, so don’t avail it because they will charge you conveyance fees. What is the use of this card?
I suggest if any organization is asking for you to avail plexi orthotic, so don’t avail it because they will charge you conveyance fees. What is the use of this card?
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NNarendar8686850909
Worst Experience
My experience with Pluxee has been absolutely pathetic.
My company deducts money from my salary every single month under the telecommunications benefit, but this useless app does not even provide a proper option to use that amount for mobile recharge or bill payments. So what exactly is the point of deducting money from employees if they cannot actually use the benefit?
And then comes the so-called customer support, which is honestly a joke.
I have tried contacting Pluxee through email and customer-care numbers, and the response has been absolutely ZERO. You can call their numbers, but apparently getting an opportunity to actually speak to a customer-care representative is too much to expect. You can send emails, follow up repeatedly, and still receive absolutely no response.
This is not customer service. This is simply ignoring customers.
The level of incompetence and lack of accountability is unbelievable. Money is being deducted from employees’ salaries, yet the platform does not provide a usable way to access the benefit, and when customers raise the issue, there is nobody available to answer.
Very disappointing experience. Zero support, zero accountability, and a benefit that I cannot even properly use.
My company deducts money from my salary every single month under the telecommunications benefit, but this useless app does not even provide a proper option to use that amount for mobile recharge or bill payments. So what exactly is the point of deducting money from employees if they cannot actually use the benefit?
And then comes the so-called customer support, which is honestly a joke.
I have tried contacting Pluxee through email and customer-care numbers, and the response has been absolutely ZERO. You can call their numbers, but apparently getting an opportunity to actually speak to a customer-care representative is too much to expect. You can send emails, follow up repeatedly, and still receive absolutely no response.
This is not customer service. This is simply ignoring customers.
The level of incompetence and lack of accountability is unbelievable. Money is being deducted from employees’ salaries, yet the platform does not provide a usable way to access the benefit, and when customers raise the issue, there is nobody available to answer.
Very disappointing experience. Zero support, zero accountability, and a benefit that I cannot even properly use.
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Tthemgupta
Pathetic experience. Horrible customer care experience
Pls don’t buy card from this company. Their customer care is pathetic. Due to some issue, I had to call the customer care . First of all number given on app didn’t connect despite so many attempts (call fail message coming) . Some how I manage to get the customer care number from google and call them and will you believe I had to be on the waiting for 20 mins (showing waiting) before call finally connected to customer care and another shock that Customer care guy told told me that it will take 10 working days to resolve your issue (money is already with them but they need so much time to give back money to customer)
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GGreatmusic—lover
The app that doesn’t let you give a negative feedback as they won’t accept it
I would like to raise a concern regarding the transparency of charges applied on Pluxee transactions.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
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TTapan.111
