The app that doesn’t let you give a negative feedback as they won’t accept it
I would like to raise a concern regarding the transparency of charges applied on Pluxee transactions.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
On several occasions, I have noticed deductions of ₹2–₹4 from my own funds during transactions. While the amounts may be small, the frequency of such charges makes them feel significant over time. As a user, it is often unclear what these deductions are for, which creates a perception of non-transparent billing.
Additionally, after completing online transactions, I frequently receive messages stating that money has been deducted as an “online convenience fee.” Receiving such notifications after the transaction has already been processed can be confusing and gives the impression that additional charges are being applied beyond what was initially displayed.
I would appreciate greater transparency regarding all fees and deductions, including a clear breakdown of charges before a transaction is completed and a detailed explanation of any convenience fees that are applied. This would help build user trust and improve the overall customer experience.
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Needs work in settings to stay ‘set’
No back button on some pages. Settings suddenly change to default. Need to change settings almost each week. I don’t need sms updates for each transaction. Had turned it off last week. Didn’t get for few days but again received it today. So need to open app to change setting again today. Got prompted for feedback nelson r I had made 10 transactions. Tried pasting this note in feedback. But guess what the back bottom not available on that page and Share feedback button also not working. Buggy app I guess. Please work on the user experience. Both back end settings and the front end app interface.
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Super bad app
I opened the app to check an OTP, but a rating popup immediately appeared and blocked the screen. The only options were "Not Really" and "Yes," with no obvious way to dismiss it.
Since I was busy, I selected "Not Really" intending to provide feedback later, but every attempt resulted in an "Oops, something went wrong" error. After multiple failed attempts, I was effectively forced to select "Yay, I loved this app" just to continue using the app and access my OTP.
If you're going to ask for feedback, please allow users to dismiss the prompt and make sure negative feedback works as reliably as positive feedback. Fortunately, I could still leave this review through the App Store.
Since I was busy, I selected "Not Really" intending to provide feedback later, but every attempt resulted in an "Oops, something went wrong" error. After multiple failed attempts, I was effectively forced to select "Yay, I loved this app" just to continue using the app and access my OTP.
If you're going to ask for feedback, please allow users to dismiss the prompt and make sure negative feedback works as reliably as positive feedback. Fortunately, I could still leave this review through the App Store.
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Frustrating, Unreliable, and a Complete Headache to Use
Absolutely one of the most frustrating apps I’ve ever used. The payment experience is unbelievably inconsistent — sometimes it works, sometimes it doesn’t, and there’s absolutely no confidence that a transaction will go through when you actually need it. An app handling money should be reliable, and this feels like the complete opposite.
On top of that, I’m not even able to properly set a password, which is basic functionality for any app in 2026. The user experience feels broken and unnecessarily complicated.
What makes it even worse is the poor support across third-party platforms. Many apps where I want to make transactions simply aren’t supported, making the whole thing feel restrictive and inconvenient. What’s the point of having balance in the app if I constantly run into dead ends?
This app has turned simple payments into a stressful experience. Disappointing, unreliable, and genuinely exhausting to use.
On top of that, I’m not even able to properly set a password, which is basic functionality for any app in 2026. The user experience feels broken and unnecessarily complicated.
What makes it even worse is the poor support across third-party platforms. Many apps where I want to make transactions simply aren’t supported, making the whole thing feel restrictive and inconvenient. What’s the point of having balance in the app if I constantly run into dead ends?
This app has turned simple payments into a stressful experience. Disappointing, unreliable, and genuinely exhausting to use.
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Worst ever app
Worst ever app I’ve used. The initial deductions for Pluxee for a corporate employee happens immediately in the first month without you even opting for it. Now they promote you take the card as your first month credit in the card is already there. Now you can’t use the card because no restaurant accepts it, no apps accept it. If you go to Pluxee app, the apps inside Pluxee behave in a wired way of not showing products which are normally available in the other app, e.g. Big basket! So you can’t use Pluxee for the apps which are available within it. Ultimately you are not using the money and the amount is just stuck in that card. After some time Pluxee starts deducting Rs 20/- every month. You sit and allow the deduction to happen as you cannot use the card, as no merchant accepts it. Finally Pluxee gets your first month’s meal coupon in their account (which was part of your first month’s salary). You sit there and observe as you cannot do anything about it! This is Pluxee card ! Horrible and disgusting!
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Useless service, better to NOT choose it
My card got expired some 2 months ago and unlike the actual financial institution will do i.e, auto renew the card for the user, Pluxee wants you to call or email their customer care with the valid reason: why you want a new card!!!
Also email way takes eternity to get resolved and call way is useless as you will get email that your query got resolved and you will have no option left than fighting on email threads. My case is stuck for weeks now. Just want to ask:
how hard is it for your team to auto renew a card? And why would a customer want to keep their expired card in their app? Totally useless team and useless company. I would rather choose to use other providers like Paytm foods here.
Also, apart from the card, you will have a hard time paying directly from the app because itjust NEVER works.
Also email way takes eternity to get resolved and call way is useless as you will get email that your query got resolved and you will have no option left than fighting on email threads. My case is stuck for weeks now. Just want to ask:
how hard is it for your team to auto renew a card? And why would a customer want to keep their expired card in their app? Totally useless team and useless company. I would rather choose to use other providers like Paytm foods here.
Also, apart from the card, you will have a hard time paying directly from the app because itjust NEVER works.
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Worst app
Extremely disappointing experience with the Pluxee app. After activating my Pluxee card, I installed this app to log in and view my digital card. However, the app doesn’t recognize my registered mobile number, making it impossible to access my account. It repeatedly displays customer care numbers, but none of those calls connect — which makes the situation even more frustrating.
It’s unacceptable that after completing card activation, users are left without any working support or access to their digital card. Please fix these issues immediately and ensure proper customer assistance for users facing login problems.
It’s unacceptable that after completing card activation, users are left without any working support or access to their digital card. Please fix these issues immediately and ensure proper customer assistance for users facing login problems.
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Malpractice in getting feedback about Pluxee service
Not allowing the user to giving the feedback less than 5 internally and it is like feedback page . Page is popping up and you user can’t skip it and use the app , if you give negative feedback and less than 5 star app will crash all the time . You are not allowed to used the card. If you give 5 star with no negative comment then only your feedback will be submitted successfully and move on. I can see my time app crashing bugs are there but instead of fixing that they are adding too much unwanted security options than the normal banking app security option. So that the user will be unable to use their own money easily. It automatically logged out even am using it in regular. And otp to login back is not generating your login back. Need to wait for many days and many attempts needs to be done .
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Very buggy
I have had issues with the app from time i have installed it a couple of years ago. Recently I was forced to upgrade the app and after that i haven’t been able to login!!! First it wants only mobile data and not wifi connection which is the most stupid requirement! After that the mobile verification needs sms to be sent that costs me money! And lastly there is simply no good way to get around the forgot my password option! I hate the app and its look&feel. Very unfriendly, cannot even see card balance easily. Currently I am unable to login and no email response from support team despite raising my complaint!!!
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Can there be any worse app?
Pluxee India is one of worst payment app I have used. I was trying to login into my account and but after multiple attempts I couldn’t. My money is still stuck into it because I can’t login. Each time I try to login it start the whole process of sending message, the. OTP and finally password step over and over. When I initially signed up for it I logged in using mobile number but suddenly now it is asking for a password which I never set. If I click on forget password, it doesn’t accept mobile number as a valid input. And I can’t use my corporate email because I don’t work there anymore. So, my original question remains the same - can there be any worst app than this?
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Response from developer
Dear User, We would like to connect with you to help resolve this issue. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will contact you as soon as possible.
Not a better world technology
Tired of frequent log off issues, where they say we need to log you out, and it will be one time activity, but its not,
just imagine you are quite busy in a day and want something quick, you open this app and it says, please login again, then it took you 15-20 minutes to logging again, and till that time you cant order anything, and now you have to wait in a line for giving order, now, by the time you give order and get your food, your lunch time is already over. So you cant enjoy your meal peacefully and your day is ruined,
No matter how big your logoff issue is, its nothing again losing a foodie customer.
just imagine you are quite busy in a day and want something quick, you open this app and it says, please login again, then it took you 15-20 minutes to logging again, and till that time you cant order anything, and now you have to wait in a line for giving order, now, by the time you give order and get your food, your lunch time is already over. So you cant enjoy your meal peacefully and your day is ruined,
No matter how big your logoff issue is, its nothing again losing a foodie customer.
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Limited merchant stores
The meal card has very limited acceptance at nearby grocery stores and restaurants. In many cases, I’m unsure whether it will work, especially at smaller outlets or local eateries. This creates inconvenience when trying to make quick or essential purchases.
In comparison, my previous ICICI meal card offered a much better experience—it worked seamlessly at most places where food was sold, whether it was a small grocery shop, a local restaurant, or a larger retail outlet. Ideally, a meal card should be accepted anywhere that sells food, without the need to worry about merchant compatibility. I hope you can consider improving the coverage and usability of this card to better meet everyday needs.
In comparison, my previous ICICI meal card offered a much better experience—it worked seamlessly at most places where food was sold, whether it was a small grocery shop, a local restaurant, or a larger retail outlet. Ideally, a meal card should be accepted anywhere that sells food, without the need to worry about merchant compatibility. I hope you can consider improving the coverage and usability of this card to better meet everyday needs.
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Response from developer
Dear User, We would like to connect with you to help resolve this issue. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will contact you as soon as possible.
Absolutely Horrible App – Stay Away!
This is one of the worst applications I’ve ever used. It's supposed to be flexible for investors using Plexi, but the user’s credited amount goes into the Plexi account and not into the registered store on the app—completely defeating the purpose. When I reached out to customer support, their response was beyond ridiculous: *“We’ll request the store to renew the agreement.”* Seriously? That’s your solution?
The app is irresponsible, irrelevant, and entirely broken. On top of everything, when I tried to leave a review to share my awful experience, the app gave me an error while submitting feedback. So basically, they’re not even open to criticism. How convenient.
Avoid this app at all costs—total waste of time and money.
The app is irresponsible, irrelevant, and entirely broken. On top of everything, when I tried to leave a review to share my awful experience, the app gave me an error while submitting feedback. So basically, they’re not even open to criticism. How convenient.
Avoid this app at all costs—total waste of time and money.
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Response from developer
Dear User, We would like to connect with you to help resolve this issue. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will contact you as soon as possible.
Fix the dismiss button for payment splash screen for iphone
The flash screen right after payment is hard to dismiss with the very small icon and less touch area provided for the circular button.. and makes a guessing game for clicking it. It activates automatically the app switcher for iPhone. It makes me frustrated every time to dismiss the previous payment splash screen. It becomes a puzzle to solve. I had to close the entire app multiple times to make the button work. Please try to put a button which can occupy little more space and easy to click. Please dont make this a worst experience to use your app.
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Response from developer
Dear Sundar Dannana, we would like to connect with you and help resolve this issue. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will contact you as soon as possible.
10 June 2024 Version 4.3.2 (seems like developer learning to build)
When Sodexo can be used only on foods, it becomes very essential these days. And instead of cards / managing cards for pin you need this app very much. And imagine a scenario you have been waiting to get logged in to pluxee india ios app for almost 6 months from now. There have been several updates but nothing resolves the issue. Clearly the app is not usable. How long it’s gonna take for a login module to work. With a very unpleasant interface of login backend mechanism aren’t works, it asks for OTP , even upon a correct OTP it’s not logging me in. ( issue i am facing ever since i installed this app) does this development undergoes proper testing?? We had our money crediting every month to your Sodexo wallet’s and you takes care of no one uses it for anything. Is this a way to bump up your wallet for higher interest rates ? With your 100M customer base, each one holds their monthly food allowance of 100$ unused for just 1 week, it gives you the plenty of amount as interest. Hence be mindful of the service you have committed in and SLA to work on these crucial features.
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Response from developer
Dear User, we would like to connect with you and help resolve this issue. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will contact you as soon as possible.
Worst Application in Finance Segment
Zeta Meal card . I am unable to login my Zeta. Even after registering try login but every single time it shows something went wrong. Many times uninstalled and reinstalled but issue will not resolved. It says Number not registered. I sent emails but emails are ignored by Zeta team. How do I get my issue resolved?????. This is getting soo dayum irritating.... Soo much of inconvenience to pay for meals in the Company.
This is totally not acceptable. That the purpose of the meal card is not getting utilised for what it has to be used....I want this resolved in anyway by today. The worst customer Service ever!!!! no doubts the meal card is amazing but the Customer Service and Response by The team of Zeta is Zero or even Negative Rating!!!
This is totally not acceptable. That the purpose of the meal card is not getting utilised for what it has to be used....I want this resolved in anyway by today. The worst customer Service ever!!!! no doubts the meal card is amazing but the Customer Service and Response by The team of Zeta is Zero or even Negative Rating!!!
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Response from developer
Dear Veerareddy HK, this issue is because 2 accounts got created, to resolve we've to merge the accounts. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will get in touch with you as soon as possible.
Basic functionality broken pathetic support
I have been trying to login but unable to login because the system can’t find my account even though i have one. When j go do reset password it completely breaks failing to get otp and the all shows “something went wrong” I haven’t been able to pay for my meals for past two weeks :( Contacted support team they came back with some verification of card but i cant access the info because I can’t log in. At this point i am hungry and sad because I can’t pay for my meals. I mean how can you design functionality and launch it live when the UI buttons dont even respond. Utter failure from the engineering team. I am shook. 😒🤦
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Response from developer
Dear User, we would really like to connect with you and help resolve this issue. Please share your information on this form https://optin.consumers.pluxee.in/pluxeeinapp/ and we will get in touch with you as soon as possible.
Unable to login and long queue if we call customer care
The service from Sodexo is pathetic. I received my card ~2 months back from my company, till now I haven’t been able to get Sodexo card activated. In website I’ve activated the card but in mobile app I couldn’t able to login though I input the OTP.
I tried reaching to customer care on 28-July, I was 30th in the queue to speak with customer care executive. After patiently waiting for ~18min, some one answered my call and the next second they put my call in mute. I waited for 5 more minutes, but no one answered.
I think Sodexo should bring back the physical paper book coupons only if they don’t have capability of a good customer service.
I tried reaching to customer care on 28-July, I was 30th in the queue to speak with customer care executive. After patiently waiting for ~18min, some one answered my call and the next second they put my call in mute. I waited for 5 more minutes, but no one answered.
I think Sodexo should bring back the physical paper book coupons only if they don’t have capability of a good customer service.
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Inconvenience needs to be resolved ASAP
This is in regards to The Zeta Meal card . I am unable to login my Zeta. Even after sending several of emails Zeta is not even making an attempt to contact me. I am facing issues to relogin to my Zeta app on a new device. First of all not accepting the passwords, after doing forgot password it says Emailed ID not registered, Then trying to retrieve with Contact no , it says Number not registered. It gives a contact and email to get in touch with us. No. Is not reachable and emails are ignored by Zeta team. How do I get my issue resolved????? Just received 1 email from Mittal Karia on 19 Jul, saying our agent will get back to you within 24 hours. No revert back till date… This is getting soo dayum irritating…. Soo much of inconvenience to pay for meals in the Company. This is totally not acceptable. That the purpose of the meal card is not getting utilised for what it has to be used….I want this resolved in anyway by today. The worst customer Service ever!!!! no doubts the meal card is amazing but the Customer Service and Response by The team of Zeta is Zero or even Negative Rating!!!
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Extremely Pathetic Service & App
I have been trying since two week to get my card added to the app and it is miserably failing. I get messages as Temporarily disabled as per RBI guidelines or OTP expired try a new session or number already associated with account. I keep getting new messages and I’m honestly so confused at this point. I have written multiple emails to Sodexo and zeta but none of them have replied. I try to call the customer care number it never connects. I honestly do not know what to do at this point. I am very very frustrated. This has to be the worst customer experience and service I have faced. I would never recommend this to anyone. Please try and help resolve my situation.
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