Upgrade phone and now cannot get data or support
I recently upgraded my phone. When I opened the app on the new phone I am presented a login screen. My old phone did not come up with a login screen. The login screen has no selection for forgot email or password.
I figured I would contact support via email to get some assistance. The support email bounced as the email address appears to no longer be valid.
I have a few years of entered data that I currently cannot access. Cannot log in, cannot get support, cannot get to my data. Ugh!
Hopefully they contact me and help me get my data at which time I would update my recurve. Ideally they also fix their support email address.
I figured I would contact support via email to get some assistance. The support email bounced as the email address appears to no longer be valid.
I have a few years of entered data that I currently cannot access. Cannot log in, cannot get support, cannot get to my data. Ugh!
Hopefully they contact me and help me get my data at which time I would update my recurve. Ideally they also fix their support email address.
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Only cosmetic changes
The recent cosmetic update is not making the app better... I still prefer the older version. These recent changes are really not necessary, i am still not used to it and am sad that some useful functions and reporting are gone! I think the developers should make the data more transparent and include easy to use and clear back up function
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Totally disappointed
I have been using this app for 4+ years today i log out my account and try logging back in and I am not getting through. Could someone tell me how to tell with this? I just don’t believe i lost all my data
Great app but..
I’ve been using this app for 5 years, all my transactions, budgets, every financial plan is recorded. I never had any issue with this app before but recently I moved to new iPhone and this app asked me to sign in which I did, I’m not able to login to the app, saying that the server is not found, don’t have an option to reset the password or don’t have contact details for app. Common seriously the developers don’t respond, BHI technology don’t respond, should I lose my years worth of data!! That’s annoying atleast I’d be happy to retrieve the data.
Moving to better app!!
Moving to better app!!
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Great app but not working on iOS 14.x
This app for served me for many years! Recently since I updated my phone to iOS 14.x, the app gives me “the network connection was lost” error when trying to login. I tried sending email to their support team but no response. Please try fixing this, I’ve very important transaction data I lost access to...
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Why not answering?
I used the app. and it was working perfect, but after I changed my phone, I was surprised that I can’t not log in, and also I can’t create a new account and all my records and expenses disappeared, I tried to contact customer service to inquire, but they don’t respond to me as if they are ignoring me
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No Longer Great!
I’ve been using this for over 7 years. Everything works great and I was able to sync and transfer data across all my phone upgrades. I just restored my phone yesterday and when I tried to login, it says there’s no account associated with my email!
Tried using Twitter and FB Messenger to contact them since their site doesn’t have their contact info. No help at all!
Years of data ALL LOST!
Tried using Twitter and FB Messenger to contact them since their site doesn’t have their contact info. No help at all!
Years of data ALL LOST!
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App developers, are you there???
We have used this app for 5 years with, you guessed it, 5 years of financial data stored in your app. Now it all of the sudden doesn’t recognize my account and says server not found. I looked at your new app, but it does not recognize me either. So I’m just supposed to LOSE 5 years worth of data? I backed it up to a PDF (I did so periodically because I’m not a moron) and obviously have access to it in the original accounts, but why did I pay for this app if you simply abandon your customers??? No response with email and I have no idea how/who else to contact. I want to continue using this app, but I especially want to regain access to my 5 years of financial data!
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Best Budget App, But...
Current edit - No syncing and password reset does not work - so good luck when upgrading devices. Seems the developers aren’t interested in longevity or customer support. Searching for a new app. Extremely disappointed after using it for a long time.
PREVIOUS - I have used Pocket Expense Pro for over 6 years. It’s intuitive, has everything for budget tracking you need, and has a good interface, without all the extra nonsense. I tried some of the other apps before the developer fixed the syncing issues, and could not find another app that was satisfactory in creating a budget, able to manage multiple accounts, and was customizable to fit a common sense approach to budgeting. You can set a budget, track all your accounts, transfer money between budget areas and accounts as needed. This app was essential for me in getting my finances straight, and staying on track for over 6 years. The developer seems to have fixed any outstanding issues that arose in the spring of 2018. I have no trouble syncing with multiple devices. Get it, use it, get your house in order!
PREVIOUS - I have used Pocket Expense Pro for over 6 years. It’s intuitive, has everything for budget tracking you need, and has a good interface, without all the extra nonsense. I tried some of the other apps before the developer fixed the syncing issues, and could not find another app that was satisfactory in creating a budget, able to manage multiple accounts, and was customizable to fit a common sense approach to budgeting. You can set a budget, track all your accounts, transfer money between budget areas and accounts as needed. This app was essential for me in getting my finances straight, and staying on track for over 6 years. The developer seems to have fixed any outstanding issues that arose in the spring of 2018. I have no trouble syncing with multiple devices. Get it, use it, get your house in order!
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Doesn’t sync & it’s buggy
Exactly what the title says: this app didn’t sync my expense history. Just upgraded my phone in December 2019 and found out that the files backed up was only up to September 2017! That’s over 2 years worth of data is gone!! I always had the “Auto Sync” feature On, but somehow it still didn’t do a complete backup. Very disappointing especially when you have paid the full price of this app! And don’t let me get started with the developer... their customer service is no where to be found! So if you need a budgeting app to take care your finances and you don’t need syncing option nor customer service, then this is the app. If you need the last two mentioned, then you may need to look somewhere else because when these “glitches” happen, you’re the one at loss. Also there are bugs on the app too! Even after selected a “Default account” and “Default category” the app would still selected something else on its own; and it would change from time to time. Very odd!
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Good
Still nice to have an app where inputs are manual and not updated automatically. Making interface more user-friendly, like being able to change name (if not using Facebook), or interacting with friends who are on the app, or being able to make joint budgeting accounts would be nice, but overall, a great app.
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Disappointed!!
I’ve been using the app for 2 years and even purchased the pro plan but when the last update came out for some reason all of my data was deleted. I’ve tried to contact someone but was not successful in getting a solid answer or support from anyone. DO NOT depend on this app. I made the mistake and now just two months before the year end I’m without ALL my data for taxes. Extremely disappointed!!!!
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Doesn’t sync transactions with iCloud!
I love Pocket Expense Pro and have used it successfully for years. It allows me to track my account balances, add transactions, transfer money between accounts, and schedule recurring transactions. The only thing it didn't do that I needed was to schedule a recurring transaction on the second Wednesday of the month, which is when I get paid. I have to enter that monthly, but otherwise, it has been a perfect app for years. That is, until I had to reinstall my phone's software and reload from my iCloud backup. This app has a slider to turn on automatic syncing, which I had on. When I restored it from the backup, it restored my accounts and their names and balances, but none of the transactions. Years of transaction history is just gone. I verified that synching was turned on, and no other options were missed. It is very deceptive when it shows that it's backed up, and I am very frustrated with the app. I am now searching for a replacement app that will actually sync with iCloud, and suggest you do the same. If you don't want or need to be backed up to the cloud, this is a 5-star app.
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Loved this app until it deleted 4 years worth of data with no recovery option
This app has an auto sync option, which is great...except for when the app force closes while setting it up on a new phone and it suddenly auto syncs your lack of data. I used this app religiously for 4 years and in the matter of seconds, it deleted all of my data with no option to restore past backups. Bummed that I have literally no other way to get any of that data back.
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This seems like a great app...
The graphics are great. You have everything that you need in one place. The ability to pay your bills, and make sure that your checkbook or available cash matches the bank. These features are everything I have been looking for; however, there is a MAJOR glitch!!! Transactions that I have entered in error and then deleted, keep getting re-entered during a sync. It is so frustrating to have to go back and delete these transactions every time I open the app. I can’t do anything else in the app unless I delete these transactions that keep appearing. I sent feedback to the developer and all they said was they would try to duplicate the problem for a possible update in the future. Ugh. Guess I will keep using MINT.
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Awesome awesome app
I’m self employed and this app helps me tremendously with my expenses for my company and my expenses. I can ask the app for a month expense or a year for taxes. Whenever you need a printout it print out every orderly by what done that day or that year. I’m so happy please please don’t go away.
After bug fix, app works great again!
Been using this app for years! Worked great until there was a major bug and needed to contact app creator to fix. Wouldn’t allow me to even log in. But the creators got back to me within a week and fixed the bug and the app is back to working and being great again!!
My balance lifeline
Easy to use I have all my account balances listed including credit cards, it will allow you to deduct automatic payments definitely the best check app.
App Review
I love this app. I use it to track expenses. My only comment is that I’m not sure the auto sync works. This fall I lost a years’ worth of data because it was not saved in iCloud and it appears the data was never synced. I think sending regular downloads of data to yourself is the best way to secure the data. Otherwise do love the app.
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It was a good app until now!!
It worked fine until 3 days ago, when I began to notice that the app won’t sync between my devices, so I logged out then tried to login again, but I can’t logged in to my account. As the result, all of my data was lost. I have contacted the support to feedback the issued including the app keeps crashing every time I paste the number.
But they seem to not care about the bugs and issues that come with the update and don’t even bother to reply back.
But they seem to not care about the bugs and issues that come with the update and don’t even bother to reply back.
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