Too complicated to set up
버그
버그가 있는걸 알았으면 대응이라도 삐르게 하던가
Response from developer
우려 사항을 공유해 주셔서 감사합니다. 겪으셨을 불편함과 답답함에 깊이 공감합니다. 저희는 해당 문제에 대한 신고를 접수한 즉시 원인 파악에 나섰으며, 최대한 빠른 시일 내에 배포될 6.07 버전에서 문제를 해결하기 위해 팀 차원에서 신속하게 작업하고 있습니다. 이번 일로 불편을 끼쳐 드린 점 진심으로 사과드립니다. 재발 방지를 위한 추가 조치를 취했으며, 가능한 한 빨리 수정 사항을 배포할 수 있도록 최선을 다하고 있습니다. 시간을 내어 문제를 제보해 주시고 기다려 주셔서 감사합니다. 보내주신 소중한 의견과 Pocket Informant에 대한 지속적인 성원에 깊이 감사드립니다.--------Thank you for sharing your concerns. We understand how frustrating it is. We did respond quickly to reports of this issue and immediately worked with our team to identify the cause and develop a fix within 6.07, to be released as soon as possible. We sincerely apologize for the disruption. We have taken additional steps to help prevent this from happening again and are working to get the fix released as soon as possible. Thank you for your time, patience, and for reporting the issue. We truly appreciate your feedback and your continued support of Pocket Informant.
Support no longer responds and the app is now constantly failing
I have hundreds and hundreds of contact management tasks for my business in here.
The app has been glitching over the last several weeks. I have reached out through their support feature to get help to try to restore the app to working form. There have been zero responses from the Support area.
It would appear that there is no one left in the company to support the app and to support its features and users. I am now left in a position where I will have to reestablish a decade of contact management notes into another system.
After spending the better part of $1000 on this app, as well as on any additional features that they have provided, this is an unbelievable disappointment to be left with no one willing to assist a long time paying user.
I would strongly discourage paying for this app if it is no longer supported by the company.
Apple should do due diligence to find out what is going on here.
App is changing for the worse!
Excellent calendar and task app but…
Not reliable
Great All In One Calendar/Planner app
While I have been a user for many years, I have more fully utilized its comprehensive features recently. I am consistently impressed by the range of options available. The application’s versatility allows it to accommodate my various workflows, and I have found great value in testing each feature to understand its full potential to fit my workflow. Specifically, the Project feature has become essential to my calendar organization, allowing me to categorize and manage both work and home tasks efficiently.
Furthermore, I would like to commend your team for the exceptional support I have received. On the few occasions I encountered an issue, the response was prompt and the resolutions were effective.
Thank you for developing such a high-quality tool and for providing excellent service.
Locked out of premium features
Update: the latest app update seems to have resolved this issue.
pls fix widgets!!
Something broke overnight
Blocked
6.03 update messed up mine
Won’t restore my purchase
All paid features quit working
버그
버그가 있는걸 알았으면 대응이라도 삐르게 하던가
Response from developer
소중한 의견을 보내주셔서 감사합니다. 특히 유료 구독 중인 상태에서 업데이트 후 데이터나 기능에 접근할 수 없게 되어 겪으셨을 불편함과 답답함에 대해 깊이 공감하며, 진심으로 사과드립니다. 저희는 정식 출시 전 철저한 테스트를 거치고 있으나, 안타깝게도 이번 문제는 테스트 과정에서 발견되지 않아 업데이트 배포 후 일부 사용자분들께 영향을 미치게 되었습니다. 문제 보고 직후 저희 팀은 즉시 원인을 파악하여 해결책을 마련했고, 버전 6.04를 통해 수정 사항을 배포했습니다. 최신 버전으로 업데이트하시면 콘텐츠 및 프리미엄 기능을 다시 정상적으로 이용하실 수 있습니다. 만약 업데이트 후에도 문제가 지속된다면 고객 지원팀으로 연락해 주시기 바랍니다. 성심껏 도와드리겠습니다.-----Thank you for the feedback. We understand how frustrating it would be to lose access to your data and features after an update, especially with an active subscription, and we sincerely apologize for that experience. We do test our releases before they are published, but unfortunately this issue was not identified during testing and affected some users after the update was released. Once reported, our team immediately investigated, identified the cause, and released a fix in version 6.04. Please update to the latest version, as this should restore access to your content and premium features. If you continue to experience any issues, please contact our support team and we will be happy to help.
Current update breaks subscription
New update broke the app
Response from developer
Thank you for reporting this, and we apologize for the frustration. We recently identified and fixed an issue that could cause Pocket Informant to incorrectly lock features for users with active subscriptions. The fix has been released in version 6.04. Please update to the latest version and verify that your tasks and premium features are accessible again. If the issue persists, please contact our support team and we'll be happy to help. Thank you for your patience, feedback, and for using Pocket Informant.
Can’t use all function if you paid
Response from developer
Thank you for reporting this, and we apologize for the frustration. We identified an issue that could cause paid features to appear locked for some users after updating, even with an active subscription. This issue has been fixed in version 6.04. Please update to the latest version, as this should restore access to your tasks and premium features. If the issue persists, please reach out to our support team and we will be happy to assist. Thank you for your patience, feedback, and for using Pocket Informant.
