So many bugs
This app is way more worse than two years ago. A lot of issues including not able to set my default not counting credit card payment, reset all my previous split transactions
Trial Subscription Cannot Be Cancelled
Beware!! This app does not show up as having a subscription in the AppStore settings, so the free trial cannot be cancelled!!! This is horrible!
Unfortunately
I would give a better review if the app would allow me to access it, instead all I get is “suspicious ip address”
Perfecto
Gmgood app
Waste or time & money
Paid for annual subscription and seemed to be great for a few months. FINALLY, got everything lined up after many hours now my bank is not updating data. This is the second time. I contacted support and they apologized and just said their tech was working on it. After 6 weeks decided to delete the account and start over-lost all my work. Now it happened again. Money and time lost…not good in this economy when I am trying to budget.
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Don’t Bother
I never write reviews but I feel like I should warn people since the company won’t. Unless you are willing to pay for a subscription or check your account every day, they will reset everything. After every 24 hours all your data will be gone with no way to get it back. No warning either. Seems a little ridiculous for an app promoting good money habits to make people addicted to looking at balances.
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Finally Workong
Finally seems like the connection issues are fixed. Hopefully it stays that way. I much prefer this app over any other I have tried.
Heaven sent
Pocket guard is literally heaven sent, haven’t been able to steward my finances well until I got this app. Makes beginner budgeting and expense tracking and goal setting so easy! I download/tested like 5 other of the “best apps” and PocketGuard was clearly the best, easiest set up, clear dashboard, and visually smooth , very good insights even helped us catch fraud on credit card to quickly put a stop to it. The best app ever
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Slow and clunky
This app used to be quite snappy. Somewhere in the last couple of months, likely when the Pace feature was introduced, that all changed. UI interactions are slow, the app freezes for seconds at a time, and there’s been no improvement despite opening tickets with support.
Charged Me Without Asking - Didn’t Subscribe Me
Signed up for a seven-day trial, and it randomly charged me for a full year a couple of hours later. Did not actually activate any of the premium features. Tried the restore purchase function and it said that I don't have any valid subscriptions. I did not sign up for any paid plans and was only on the trial, and it charged me randomly when I wasn’t even in the app. Now it doesn't work.
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Response from developer
Hi, Thanks for your feedback. As I can see, you’ve already reached out to our support team, and we’ve responded to your request there. Please continue the conversation via email so we can assist you directly and resolve this as quickly as possible. We appreciate your patience.
Fantastic
Awesome app, best one I’ve ever used for money management.
Question to developers: when you click into Net Income from the dashboard page, you are shown your income vs spending breakdown for each month, which is great. When you select a month, and click into Spending, you are then shown a list of your transactions for that month. Any chance we can get this broken down by budget/category first? Then the level below that can be transactions?
Question to developers: when you click into Net Income from the dashboard page, you are shown your income vs spending breakdown for each month, which is great. When you select a month, and click into Spending, you are then shown a list of your transactions for that month. Any chance we can get this broken down by budget/category first? Then the level below that can be transactions?
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Evolving Nicely
It’s received a lot of very nice improvements over the years. The improvements have added up to make an excellent app.
wow
The fact that this app can’t successfully sync with American Express renders it completely useless for us. I’m disappointed that they don’t disclose this bug ahead of time because it compromises ease of use, which is literally the whole point of the app. I spent more than 30 bucks on a broken product. I wish I could get my money back.
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Great concept- terrible customer service
Had high hopes for this app as I like the easy adaption but I was unable to log in on my laptop to my account as it would only clock and I was also unable to get my joint accounts with my husband as primary integrated into the app. Emailed several times for customer service assistance with screenshots but went days without a response and no help. I feel like a simple call would have rectified this but going back and forth by email for weeks isn’t helpful. Will be canceling the app and requesting a refund from Visa due to lack of customer support.
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Simply the best
I was a Mint user for years until… well you know the story. ;0). I reviewed almost every alternative and PocketGuard is hands down the best.
Changed the game
Love this app so much. I was a completely novice to this kind of thing. It can take a beat to get familiar with everything but I tried a bunch of apps and this was the most intuitive. Now I can’t imagine life without it
App has slowed down
This app has worked well for me for a couple of years. However, in the last few months, I’ve noticed it’s slowed down quite a bit. It makes my phone very hot. There’s clearly more work happening in the background than before, but I’m not sure what it is. Hoping to see some optimizations.
Security Concerns
Within a week of opening my account, I received a security alert ping from one of my credit cards due to potential fraudulent activity. Additionally, they use Billshark to offer bill negotiation services, but that 3rd party service is very challenging to cancel. Finally, the app doesn’t offer a great layout for all of your finances if you split bills with other members of household , and makes it difficult to track transfers between accounts. Would not recommend.
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Overall great experience
I’ve been using pocketguard around 6 months now. While there have been some sync issues on occasion they have always worked themselves out. Recently, I’ve had an issue where I have lost a couple transactions on the same day. Aggravating, but not a show stopper. I do love some of the new features though. Only thing that worries me is that once new features are added, that’s when i see little bugs start showing up. Overall, Pocketguard is a nice tool to monitor your spending with. It would get 5 stars if it weren’t for the little quirks that occasionally arise.
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App doesn’t work
Not sure if it’s a bug? But hopefully this review will pop up to the developers and they can fix it. I can’t get past the start my membership screen because it redirects me to my browser to a blank page that won’t load. Will probably have to go with another app if they don’t fix this soon.
