Refreshing accounts
I used this app for the last year and really liked it, but the last couple months neither my CIBC or RBC accounts will refresh. I reached out to pocket guard and they said it is a bank issue, but I haven’t been able to figure out what the issue really is. The app doesn’t work very well for my planning when I can’t refresh my bank accounts
Show more
I used to love it
Honestly I’m so sick of the updates. Every time I log in there’s an update, which is fine except it cancels connection to my banks and then it takes me forever to reconnect . And even after the reconnect the data isn’t updated so now I’ve invested hours into something that should make my life easier but is inoperable. All my data is incorrect, everything I’ve paid can’t find, all my income not tracked. I’m bummed because it didn’t used to have these issues. But now every month I remember I’m annoyed by this app because it doesn’t work when I need it.
Show more
Charged me for a subscription i didn’t ask for
I downloaded the app, tried it out for free, let it look at my spending, then deleted it 10 minutes later. I never requested a subscription because I was comparing apps. Later, while reviewing my finances, I saw a charge for the app after I had deleted it, so I had to download it again, but it said I have no active subscription. The AI chat support said to simply request a refund from Apple, but I shouldn’t have to do that for a faulty charge.This seems very sketchy.then answered my review stating that i probably did a free trial and forgot to cancel. If that were true then there woukd ve an active subscription. The apo says no active subscription and i know that i did not do a free trial. It was not worth a free trail just from looking around the app for a few minutes. Im not askinf for a refund because it was just $12. I am warning other users not to put their bank info in this app. I see many other 1 star reviews saying the same thing so its not an isolated incident.
Show more
Sync Reliability Lacking
The app is fantastic for budgeting; however, I’ve had recurring sync issues with my financial institutions. Sometimes the app fails for sync for weeks at a time, which prevents me from properly tracking my expenses. The team unfortunately never advises customers that they are having issues, so in the meantime you’re trying various fixes until you contact support and they tell you what’s happening.
One issue that I have is that if you delete a financial institution, it also deletes all previous transactions associated with it. You don’t have the option to keep previous transactions. So, if you ever change banks or if you need to delete and reconnect a bank (due to sync issues), you lose everything and have to redo it manually. So, for long term budget tracking and planning, this app is less than ideal cuz you cannot retain reliable data over a number of months without the system somehow screwing up.
One issue that I have is that if you delete a financial institution, it also deletes all previous transactions associated with it. You don’t have the option to keep previous transactions. So, if you ever change banks or if you need to delete and reconnect a bank (due to sync issues), you lose everything and have to redo it manually. So, for long term budget tracking and planning, this app is less than ideal cuz you cannot retain reliable data over a number of months without the system somehow screwing up.
Show more
Great App
PockerGuard is easy to use and a simple way to track expenses
