Good when it syncs
Response from developer
Hi Veggie, We’re very sorry that this has been your experience, especially after using PocketGuard for several years. Your point about communication is absolutely valid. If we’re aware of an issue affecting a group of users, we understand how helpful it would be to provide clearer and more proactive updates instead of leaving users to discover the issue on their own. We really appreciate you calling this out, and we’ll discuss this feedback with our team to see how we can improve communication around known connectivity issues and ongoing incidents. Regarding compensation or a possible account credit for the downtime, please reach out to our support team directly. We’ll be happy to review your specific case and see what we can do for you. Thank you for your patience and for taking the time to share such detailed feedback.
Good when it syncs otherwise useless
It has been unable to sync with BMO for about a month now, with no clear resolution or timeline in sight. At this point, I’ll be cancelling my subscription and requesting a refund.
In my opinion, the app should not be listed as a viable option for BMO customers when the service has been unable to sync for this long. I’m disappointed because I’ve been a long-time user and have otherwise been very happy with the app.
Sorry, guys, but this needs to be resolved.
Response from developer
Hi there, We’re very sorry this situation has affected your experience, especially after using PocketGuard for so long. Unfortunately, not everything related to bank connectivity is fully within our control. Our data provider is working on the BMO connection, but the issue was triggered by changes on the bank’s side that affected the integration. As a workaround, you can try connecting your BMO accounts through Plaid, which may provide a more stable connection. We hope your experience with PocketGuard improves and that we can provide a more reliable connection for you going forward.
Used to work, doesnt anymore
Response from developer
Hi there, BMO recently made some changes to their integration, and our data provider is currently working to resolve the connection issue. This is affecting all users with BMO connections at the moment. We’re waiting for further updates from the provider, and we’ll let you know as soon as we receive any new information. We’re very sorry for the inconvenience and appreciate your patience.
Refreshing accounts
Response from developer
Hi there, We’re very sorry for the frustrating experience. Regarding CIBC, there are currently known connection issues with this bank, and our data provider does not have a stable connection with these accounts at the moment. For RBC, please try reconnecting the account using a different data provider. If you run into any issues or need help with the reconnection, please contact us again at support@pocketguard.com and we’ll be happy to assist.
