Missing Reorder
Where is the button to reorder pods? I can’t see when my next order will ship, and I can’t order new pods.
Reorder
Would love to be able to reorder from my app but can’t just says contact insulet. I’ve had nothing but problems with it.
Customer support non existent
Tried calling there customer support team for days now and no response they put you on hold for hours then say we will call you when next operator is available but don’t
Won’t open correctly
Apps acts like it HOH g to open but looks like there is a white screen i front with nothing on it. So frustrating, app was supposed to make things easier… smh
“Check other emails”
The website says I need to be invited or request invitation I keep trying to register for the first time and it won’t let me it keeps telling me to please check other emails. As if I already have an account. I’m registering for the first time and there’s nothing about requesting a profile. So frustrating! now I need to take time out of my day to call them for something that should be simple. Why do we need to be invited? That’s so strange everyone who has an Omnipod should be able to use the app.
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Generally not useful.
Features such as order history and order tracking do not work, and still require me to call Insulet. The only thing that works is bill pay…
What’s the point of this app
Every time I login to order pods, it says call Insulit. What a joke. I thought this app was supposed to make reordering convenient
Fine for bill pay, but not much else
Customer service keeps telling me I can report failed pods through app, but if it’s there, I couldn’t find it even after clicking everything- also couldn’t get it to register new pdm - error message saying call customer support which defeats the purpose , and FaceId can’t be set up - sends me to settings, but it’s not an option (works on other apps - so it’s something about their interface with Apple and/or really just isn’t an option)
Easy to pay bills though, so that’s what I use it for
Easy to pay bills though, so that’s what I use it for
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Very limited functionality
I can’t even add a credit card to pay the bill! I always have to call in…and as someone who is at work during their business hours, it is really a pain. Never thought paying a bill could be made so tricky
Needs to show receipts.
It’s fine for ordering and paying, but doesn’t show receipts of payment.
Not user friendly
The app is ok, but not user friendly. Does not allow you to save password in iPhone passwords, does not allow touch or Face ID. I can’t change my payment information without calling. Omnipod needs to catch up with the technology.
Lacking
Wish the app could connect to my PDM so i could store, view and print my settings. Otherwise worthless for my needs.
Garbage!
This app is garbage. I’ve never had so many problems trying to pay my bill or order supplies. Also, the fact that I have to sign in every time is ridiculous!
Good basic app
Should be able to replace pods on the app. The phone calls are long and tedious.
Not happy with app
I dislike this app because even after four calls to Insulet Customer Service, I cannot synch my PDM with DASH cloud. I wanted to give this a one star rating but kept getting told, "This nickname is taken. Enter another and try again." It makes me believe Insulet does not want any honest criticism.
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I loaded it to do ‘one job’.
....order refills.
After jumping through all the ordering ‘hoops’ it tells me my order is not complete, they are sending me a confirmation email. The email never arrives. I’ve updated my email in case that was the problem, re-ordered, still waiting for a confirmation.
May as well delete the app and order by phone. (Which I’ve learned is not a 24/7 operation)
Update:
I deleted the app for about 4 months and reinstalled it. Then I placed an order for Pods and so far the process is working, I haven’t gotten the Pods yet but have been notified they are on the way.
So far it’s doing its ’one job’.
After jumping through all the ordering ‘hoops’ it tells me my order is not complete, they are sending me a confirmation email. The email never arrives. I’ve updated my email in case that was the problem, re-ordered, still waiting for a confirmation.
May as well delete the app and order by phone. (Which I’ve learned is not a 24/7 operation)
Update:
I deleted the app for about 4 months and reinstalled it. Then I placed an order for Pods and so far the process is working, I haven’t gotten the Pods yet but have been notified they are on the way.
So far it’s doing its ’one job’.
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User friendly?
The app will certainly let you pay your bill and I think that’s what it’s mostly for, if I try to reorder I never get a confirmation email and have to call in the order anyway. Customer services says they are sorry about that
Communication
Communication is terrible! I got an email stating my order would be sent out the week of September 26th. I never got my pods or any communication from Omnipod that they needed info fri my insurance company. I talked with some last week as I had one pod left and got 2 pods via fedex lam now again on my last pod but got no feedback that they are still trying to get authorization from my insurance company. They are sending me again 2 emergency pods that I will get tomorrow. So what happens tonight if my pod fails? I am almost ready to switch to Medtronic!!!!
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Review
The app needs some updates to its features. I would like to see a touch login, be able to add a credit card on the app for bill pay instead of logging in through the desktop site. In addition, I would like to be able to view past invoices.
Good
Good
