Employees adding “rules” to try to make it harder to just drive to location and pick up order
This app is pretty simple drive to location and pick up the order, but instead a Walmart employee (boaz, AL)keeps trying to add “rules” and has threatened to stop allowing me to make a delivery, which I don’t understand why this lady is so stuck on not doing her job, instead she is stuck on me, the parking spaces are available, and her new rule this week is “park next to the door” , I’m parking at any available parking spot, and I don’t mind parking closer but she doesn’t have a reasonable reason, her excuse is “we are scared “ , scared”! of what I’m the one driving out to do the deliveries, and the spot is 3 steps farther then the rest (so not much more) and this is the reason that I can not take her seriously because she has a problem with everything, and threatening to not allow something that she only an employee for, just makes this situation even worse, I’m doing my part why is it so difficult for her to “just bring order outside”, and if she wants to be “scared” bc it’s nighttime then she needs to take her concerns to Walmart, I do understand that I look like I can fix anything, but it should not be up to me to fix all her personal issues, or she should get another job, I have to handle my own problems, I’m not walking around blaming everyone, so why does she feel as if she doesn’t have to handle her own issues…
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Slavery
Very bad unprofessional, lazy rude agents…Pablo,Luis, Melany the worst of all she very racist also, Ervin. These agent are very unprofessional and have no idea have driver are going through it just to make a living. The agents are always in a rush when u reach out to them. They end the conversation after the first question. They are always in a rush and do not even solve your request. Drivers drive so many miles to the store just to deliver $7 order. Due to distance and weather conditions, winter they need to go get the store right away..and u get there the app settings unassign the order from drivers. They are very insensitive and inhuman business corporations who have no regard for hard working drivers with dedication. You end up delivering to a customer 17 miles 25 mins away. When you have current order due in few mins, you gonna be late for 20 minutes to the store they unassign from the driver and give someone else whiles you are already on your way and that reason you waste your gas and miles on your car. Agents do not respond on Black Friday whiles orders available on the app. Poor app design and lack of quality…completed orders still show on the app only for driver to drive 14 mile pickup only for orders lost orders. They only pay $6 for and 0 dollars on deleted orders . Drivers pick order instead for app to mark “order in queue “ they take order from drivers , to not care whether u have to buy gas or any emergencies,
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App stopped sending orders
This app was working the first 2 months of me delivering orders then about a week ago an agent told me their system crashed. After that day i never received anymore orders from no Walmart in none of the local areas. I sent over 5 emails no response. I even spoke to another representative who always messages me at times to send orders for me to pick up and that representative said they were unable to send anymore orders when he/she tried to. We both knew the problem was on their end. The representative I messaged also sent multiple emails to have someone at the company look into the problem but no response at all. I spoke with multiple other drivers and they were able to receive orders all day. I've worked hard for this company and this is how I've been treated. Nobody told me I'm fired and the rep I messaged said my account is still active and ready for orders but no orders are being sent. Put me in a bad situation because I used this company to work to pay my bills and take care my kids but they have ignored me for over a week with no help to fixing my issues so I'm now having to find another job. There is no number to ever speak with anyone only emails, which they obviously don't check often. Make sure you have a backup plan when working for this company because one day your account may not work and you will get no help fast that's for sure.
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Addresses
I would like for point pickup to bring back being able to see the address before you accept the order. I don’t get how it’s for customer safety when your still going to see the address once you pick up the order, keep in mind you can still see the address for the Lowe’s and BJ’s order not the shop rite order which is most busy, what’s the difference in the stores or customers? If we are able to pick whatever order we want we should be able to see the address. I believe ppu did this because they know people don’t want to deliver to buildings for the same pay, buildings are more work, you have to sign in take the elevator or sometimes steps. So for building orders it should be higher pay or we should be able to leave it in the lobby with the receptionist since customers do track and can see when we are coming. Across the board pay should be higher cause we have to deal with paper bags or no bags at all, and let’s not forget the customer that has no consideration for the driver who’s delivering their groceries, the customer may live in a building or not and they order 4+ cases of water ppu needs to put a limit on the amount of cases of water one customer can receive and or add extra fees to deliver multiple cases of water.
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Too many changes and not the right ones
This app was a good platform to make some money.I found the app to be simple to use and convenient. Now I’m seeing the mileage of deliveries are off and I have my radius set for 10 miles only and sometimes the delivery will be so far and it’s only $8. I found it convenient when it showed the address for the drop off location before hand and now with the update you can no longer see the drop off address and that made me feel safe and secure knowing where I was going before hand and giving me a right to pick my orders and now you have no clue where you are going and sometimes the orders are huge with several cases of water and you have to go to an apartment complex and the money just isn’t worth it. Point pickup please put the drop off location back and make the app more convenient especially when someone is doing 2 orders at once or fixing the gps location because it’s not accurate and that’s why I liked seeing the address before hand so I can put the right address in.
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Could use improvements
Customers never tip. Which is pretty messed up when Instacart orders from these same stores always tip and the items weigh a fraction of the items that go through Point Pickup. 95% of orders are Sams club or Walmart. But oddly enough I have to drive 45 minutes out to the nearest store because orders are never offered at the stores near me. It has the option to go offline but it doesn’t work because I still get notifications even though I’m not supposed to. Stores don’t give their shopping criteria in app and may as well make things up. I’ve done Sams Club plenty of times. Went to a different location for a change of pace, and they had all these ridiculous rules. You can’t use their restroom, have to show ID to get the order, can’t have a helper. Literally none of the other stores I’ve picked up from over the past few years have had a single one of these rules. Ironically they still allowed me to take the order after saying I was breaking their rule about having someone with me.
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Pretty good source for income
I’ve been running this since July after walking out of warehouse work (too much drama). Running this & a few others together usually gives me full days of work. If you find your groove you can definitely make bills with it. App has definitely been improving steadily in just the past 6 months. Saved me from going under & gave me a new path, thanks! ( As always…know where your going, be aware of your surroundings, carry supplies to optimize routine…routers can NOT be aware of your area conditions so be proactive). Dispatchers are pretty quick, friendly & helpful. (& can sometimes get u to laugh on stressful days lol). 👍🏼👍🏼….
**UPDATE**
So I went from doing steady work for them & a few others (& making a good living), to suddenly NOTHING….😏. I don’t know why but there were at least 3 Walmarts under 10 miles & now there’s been nothing in this area on board in weeks! Wish we’d get a heads up if losing contracts…I’m now about to become homeless in my 50’s for the 1st time in my life! 👍🏼😖
**UPDATE**
So I went from doing steady work for them & a few others (& making a good living), to suddenly NOTHING….😏. I don’t know why but there were at least 3 Walmarts under 10 miles & now there’s been nothing in this area on board in weeks! Wish we’d get a heads up if losing contracts…I’m now about to become homeless in my 50’s for the 1st time in my life! 👍🏼😖
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Absolute last resort
If you’re desperate, you can try this junk. App is terrible. Not user friendly. Jobs are all lower paying than comparable apps. They don’t like to pay you. I delivered an order, took pictures in the app after delivery, customer signed for order. After marking as complete and leaving, the order disappears from my history. Since the photos don’t save to your phone, you have no proof you delivered it. You need to screen shot everything you do because at least half the time, you’ll need to contact support and prove you delivered the order. They can’t make a working app so it’s on you to fix it. Then they only respond to your email about half they time. Message them during business hours and you get an automated response saying contact us during business hours. Then it lists the business hours which is during the same time they sent the email back to you. All the time wasted jumping through extra hoops to try to get them to actually pay you is maybe half of minimum wage.
Company is highly unprofessional. Jobs are low paying. No sane person would associate with these people. If you want to actually make any money, there’s plenty of other driver apps.
Company is highly unprofessional. Jobs are low paying. No sane person would associate with these people. If you want to actually make any money, there’s plenty of other driver apps.
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I’m not 100% sold
So at first the app was paying decent. But then I see what other drivers were referring to when they would tell me that suddenly their payout amount would decrease. I didn’t work for a week due to a family emergency. Then I checked then app only to the see the payout amount decreased from 5 days prior. Now the decrease was not due to a payout. Nope! The payout amount had already taken place and the tip I was supposedly waiting to clear was suddenly gone. So idk why the app is doing this. But I can say this if the app sends me a report saying I made more money then I received and the government goes by that then I’ll be annoyed. Also there should be a way to contact the customer before hand. Like text and open chat that is only accessible during handling the customers order. I can’t tell u how many times a customer doesn’t pick up the phone or worse the phone #’s aren’t working due to the app using a masking # system that doesn’t work with all service carriers. It’s frustrating to not be able to chat via instant messenger to communicate with the customer. It’s why I’m using this app less and less and I just started a month ago. SMH
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Deactivated account
My account was deactivated for inactivity. I ended up getting a super demanding job and wasn’t able to do it. I contacted them to have it reactivated and have gotten only response. My drivers license was blurry in the picture I sent so that told me to send another picture and they’ll reactivate it, cool I sent the picture, no response. I called the number and there’s no one to talk to, I chatted in over 5 times, I emailed almost 10 and I’ve gotten no response. I’ve done spark, instacart and favor and NEVER have it ever been this difficult to get in contact with someone. I don’t know if maybe they don’t have anybody in the call center or they just don’t care about the people keeping their company running but this is the worst delivery company to work for. Guess I’ll stick with instacart because unlike point pick up at least I can get in contact with someone there.
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Great app that can use a few improvements
I love this app and it has been very lucrative for me. I am lucky I have several Walmarts in my area. The only thing At this time I. And see that would make it better is if when taking multiple batches or orders if they could combine into one batch and re-map the route to make it more efficient. A lot of times I am backtracking or delivering to same location on the second batch. When taking multiple single orders it would be nice to have this same feature to put the orders in the most efficient route. Other then that customer support is great, communication with the operators are great. There is a really good team behind this app.
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Class action lawsuit time
It’s long overdue for all these gig companies to be held accountable for all the illegal activities against their own workers. The last two years on every delivery app I’ve watched our tips be floated as our base pay. I use to make a comfortable living with these apps and now it’s a complete joke. You can’t make contact with a single representative of Point Pickup. The mileage changes on pickups. I’ve had several customers that said they didn’t even know they were suppose to tip us because they all think we are Walmart workers.
Walmart is even interfering with our money with over zealous managers that can’t stand when we get a double batch order. They will literally make us deliver the first batch and then drive all the way back for the other job. Most the time it’s late evening and never get to make it to the second batch and all those customers now don’t receive their goods. It’s downright sickening all the way around how the entire gig community is being treated. WE ARE YOUR FOUNDATION FOR YOUR MILLIONS IN PROFITS. Time for all gig workers to stand together and demand fair wages for all work performed.
Walmart is even interfering with our money with over zealous managers that can’t stand when we get a double batch order. They will literally make us deliver the first batch and then drive all the way back for the other job. Most the time it’s late evening and never get to make it to the second batch and all those customers now don’t receive their goods. It’s downright sickening all the way around how the entire gig community is being treated. WE ARE YOUR FOUNDATION FOR YOUR MILLIONS IN PROFITS. Time for all gig workers to stand together and demand fair wages for all work performed.
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Great way to make money- when it works.
The app is a pretty great way to make money, but recently it’s been force closing, quite a bit. I’ve downloaded it on three different phones now- iPhone SE 2nd Gen, iPhone 11 and an iPhone 13. It refuses to open. The support chat, which can normally be pretty helpful, didn’t seem to know much of what to do. They told me to reach out to the accounts @ point pickup email, and request a new email address for my account, and I’m unsure of how that would cause the app to force close repeatedly. Now I’m unable to accept orders, I can’t check my completed batches. I’m unable to payout instantly now, since the app closes immediately upon opening. I’ve deleted and re installed it five times, and reset my phone each time. It’s a good app to make money on, I’ve had a decent amount of success- when it works. If the dev team is reading this, please, come out with an update soon! I want to get back to work.
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Pay us in 24 hours exact is not true
When I started with this app I wasn’t serious because I had a job. Now that I don’t have a job I depend on this app for my income. I have an issue with the money not being released in the timeframe that it suppose too. I have orders done at 8am and it’s not clear until after 10am? Also I’m missing orders that I complete. And have to wait 2 days before I can email or ask about it? I love the fact I can make money but I can’t make the money if you don’t give it to me or on time. Please check into the glitch of not being able to talk to a representative anymore. I couldn’t get credit to pick up an order tonight that was canceled
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Not honest
I realize in this world today everything is acceptable especially if it’s “just business “ but for god sakes! There is absolutely nothing to low for this company. You can spend 4 hours dealing with their mistake only to be given 2.50$ oh but it gets better because the next day they take it back! Idk how these folks sleep at night this lack of common decency is deplorable. And if you don’t have an electric car, or at least a four-cylinder, you will go in debt driving for them. They will call you 10 times while you’re driving to go get the merchandise to harass you about how soon you’ll be there but it takes them 45 minutes to answer a chat if you need something yeah right you’re likely to be waiting all day. on the information page of the delivery it’ll say 15.3 miles after you finish the deliveries it’ll be more like 40 or 50 miles. I don’t understand how they can live that much like what loophole they’re finding to where they can do that, but that’s what they do. And lots of times they don’t pay you at all even whatsoever like yesterday I worked not a payment one form did for deliveries not one payment, and there is absolutely zero no customer service whatsoever. You can email and email and email and they just ignore you. This company is beyond garbage.
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Takes over navigation on its own
This review is purely about the app, rather than about the company like a lot of others. It’s mostly fine, but one huge annoyance I’m having is that it keeps deciding on its own that I am using it for navigation and pops up the navigation bubble in the top left, even when I’m offline. This is especially aggravating when I’m driving somewhere using navigation and I cannot quickly get back to maps if I need to because tapping the notification bubble will open this app instead of my active navigation. There seems to be no way to turn this behavior off, and the only way I’ve been able to get it to go away is force closing the app, and it sometimes comes back a few minutes later anyways. I may have to uninstall it if there is no fix simply because I cannot have it hijacking my navigation for no discernible reason all the time.
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Terrible experience.
It was fitting in nicely with my other gig apps then one day my account was randomly “not found”. No email or nothing on the app saying I was blocked so they call that mistakenly deleted” and they will not help you get it back. Everyone tells you to email a specific email and that email send you back an automated message saying the email is not registered with a driver account at the bottom it says if you mistakenly deleted your account reply to this email in bold letters, there will never be a response after that reply. Account gone forever apparently. There’s no way to contact anyone, they don’t respond to emails at all. It’s a shame because their “area managers” blow my phone up all day trying to get me To take every order in my area since there’s nobody else willing to and when I need them it’s crickets. Very weird and I wonder who’s working for them now. It’s literally like the first day you start working they act like you’re all they have lol. But yeah. Now I have zero access to my account and they have a nonexistent support team. Literally the only live person you will ever speak to is a person begging you to take an order for them. I was sad about the money chunk lost. but I’m over it now I’ll just use that time to work my other apps. This one is way
Too unorganized, low tech, and has zero support.
Too unorganized, low tech, and has zero support.
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I Never got an order?!??
I downloaded this app and sign up was super easy(I was on in minutes), then I waited for an order….and waited….and waited…NOTHING! Two weeks and not 1 order??? 🤔So I went back and reread the review that mentioned “hope you don’t give your personal/banking info” because it stood out in my mind. I’m not saying this app is a scam BUT all the other apps I’ve downloaded for these types of opportunities work great! I’ll give it one more week before I delete it for good. Would NOT recommend wasting time with this 1.
…so it’s been 3 weeks and not 1 order still! I chatted with an agent and informed me to turn on push notifications and enable location services to “always” which was already both engaged. Not sure if they just want to sell personal info(address, location, banking info, etc) or if the app is just trash but I’m done. Time to delet.
…so it’s been 3 weeks and not 1 order still! I chatted with an agent and informed me to turn on push notifications and enable location services to “always” which was already both engaged. Not sure if they just want to sell personal info(address, location, banking info, etc) or if the app is just trash but I’m done. Time to delet.
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Worst Service EVER!!!
I joined this community because I wanted to make some extra money STRESS FREE! It was seemingly smooth sailing until I had an issue with a drop off and tried to get help for hours to no avail. A chat representative named Josue was who responded to my chat and he did not help me at all. I ended up figuring out the issue on my own and tried to tell them what was going on. They kept sending the same message over and over until I requested a phone number to get better help since my inquiry wasn’t understood. They then started typing in all caps and being extremely condescending.
Other than that the app is okay. Pay is weekly and often a day slow getting into your account. Reaching someone to help drivers however is the biggest issue. And when you’re alone in an area that you don’t know waiting on guidance on what to do it can become a dangerous situation. Chat service is slow and you gamble with reaching a professional or unprofessional employee.
Other than that the app is okay. Pay is weekly and often a day slow getting into your account. Reaching someone to help drivers however is the biggest issue. And when you’re alone in an area that you don’t know waiting on guidance on what to do it can become a dangerous situation. Chat service is slow and you gamble with reaching a professional or unprofessional employee.
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Don’t do it the worst app to make $ on
The worst platform they scam their drivers pay as little as possible you pick up an order thinking it’s 7 miles and then once you receive the order the mileage double and it’s too late to cancel because you already picked up the order there was an 5$ cancellation you’ll receive if the store or customer cancelled but they take it away you don’t receive it you’ll waste time and money you can’t pick up more than one order at an time there’s no phone number to call you have to talk to them through email or text they have an instant pay option but once I used it the 4$ fee for the service never cleared my account stayed in -4 and they kept deducting it from my pay for weeks after the app doesn’t show you all available orders just orders that ppl are least likely to accept or where they need more drivers at in hopes you would accept and drive 35 mins out your way out of desperation just avoid this app there are others that’s way better and more honest they are using people and taking advantage of drivers the app glitches a lot and you will be waiting for a text response for 20 min the time I picked up an order for 12 mins and it turned out to be 26 miles I was done I’ve seen them pay 5$ for a 12 miles job it’s sad
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