Employees adding “rules” to try to make it harder to just drive to location and pick up order
This app is pretty simple drive to location and pick up the order, but instead a Walmart employee (boaz, AL)keeps trying to add “rules” and has threatened to stop allowing me to make a delivery, which I don’t understand why this lady is so stuck on not doing her job, instead she is stuck on me, the parking spaces are available, and her new rule this week is “park next to the door” , I’m parking at any available parking spot, and I don’t mind parking closer but she doesn’t have a reasonable reason, her excuse is “we are scared “ , scared”! of what I’m the one driving out to do the deliveries, and the spot is 3 steps farther then the rest (so not much more) and this is the reason that I can not take her seriously because she has a problem with everything, and threatening to not allow something that she only an employee for, just makes this situation even worse, I’m doing my part why is it so difficult for her to “just bring order outside”, and if she wants to be “scared” bc it’s nighttime then she needs to take her concerns to Walmart, I do understand that I look like I can fix anything, but it should not be up to me to fix all her personal issues, or she should get another job, I have to handle my own problems, I’m not walking around blaming everyone, so why does she feel as if she doesn’t have to handle her own issues…
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Slavery
Very bad unprofessional, lazy rude agents…Pablo,Luis, Melany the worst of all she very racist also, Ervin. These agent are very unprofessional and have no idea have driver are going through it just to make a living. The agents are always in a rush when u reach out to them. They end the conversation after the first question. They are always in a rush and do not even solve your request. Drivers drive so many miles to the store just to deliver $7 order. Due to distance and weather conditions, winter they need to go get the store right away..and u get there the app settings unassign the order from drivers. They are very insensitive and inhuman business corporations who have no regard for hard working drivers with dedication. You end up delivering to a customer 17 miles 25 mins away. When you have current order due in few mins, you gonna be late for 20 minutes to the store they unassign from the driver and give someone else whiles you are already on your way and that reason you waste your gas and miles on your car. Agents do not respond on Black Friday whiles orders available on the app. Poor app design and lack of quality…completed orders still show on the app only for driver to drive 14 mile pickup only for orders lost orders. They only pay $6 for and 0 dollars on deleted orders . Drivers pick order instead for app to mark “order in queue “ they take order from drivers , to not care whether u have to buy gas or any emergencies,
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App stopped sending orders
This app was working the first 2 months of me delivering orders then about a week ago an agent told me their system crashed. After that day i never received anymore orders from no Walmart in none of the local areas. I sent over 5 emails no response. I even spoke to another representative who always messages me at times to send orders for me to pick up and that representative said they were unable to send anymore orders when he/she tried to. We both knew the problem was on their end. The representative I messaged also sent multiple emails to have someone at the company look into the problem but no response at all. I spoke with multiple other drivers and they were able to receive orders all day. I've worked hard for this company and this is how I've been treated. Nobody told me I'm fired and the rep I messaged said my account is still active and ready for orders but no orders are being sent. Put me in a bad situation because I used this company to work to pay my bills and take care my kids but they have ignored me for over a week with no help to fixing my issues so I'm now having to find another job. There is no number to ever speak with anyone only emails, which they obviously don't check often. Make sure you have a backup plan when working for this company because one day your account may not work and you will get no help fast that's for sure.
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Addresses
I would like for point pickup to bring back being able to see the address before you accept the order. I don’t get how it’s for customer safety when your still going to see the address once you pick up the order, keep in mind you can still see the address for the Lowe’s and BJ’s order not the shop rite order which is most busy, what’s the difference in the stores or customers? If we are able to pick whatever order we want we should be able to see the address. I believe ppu did this because they know people don’t want to deliver to buildings for the same pay, buildings are more work, you have to sign in take the elevator or sometimes steps. So for building orders it should be higher pay or we should be able to leave it in the lobby with the receptionist since customers do track and can see when we are coming. Across the board pay should be higher cause we have to deal with paper bags or no bags at all, and let’s not forget the customer that has no consideration for the driver who’s delivering their groceries, the customer may live in a building or not and they order 4+ cases of water ppu needs to put a limit on the amount of cases of water one customer can receive and or add extra fees to deliver multiple cases of water.
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Too many changes and not the right ones
This app was a good platform to make some money.I found the app to be simple to use and convenient. Now I’m seeing the mileage of deliveries are off and I have my radius set for 10 miles only and sometimes the delivery will be so far and it’s only $8. I found it convenient when it showed the address for the drop off location before hand and now with the update you can no longer see the drop off address and that made me feel safe and secure knowing where I was going before hand and giving me a right to pick my orders and now you have no clue where you are going and sometimes the orders are huge with several cases of water and you have to go to an apartment complex and the money just isn’t worth it. Point pickup please put the drop off location back and make the app more convenient especially when someone is doing 2 orders at once or fixing the gps location because it’s not accurate and that’s why I liked seeing the address before hand so I can put the right address in.
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