Problems
This app is constantly having issues. Over and over again I find myself unable to log into my accounts because the app is messing up. I find this very annoying. If I’m keeping my money in your bank the least you can do is have a functioning app that allows me to log in and have access to my money
Love it!
Easy to use and the new design is cleaner.
Great
Makes my banking easier
Needs improvement
I liked the old app better, ever since the updates it takes me twice as long to log in, it doesn’t memorize my username and when I push the password stuff on my phone, it changes my username to the first letter of it, then I have to do it again just to log in.
Identifying deposits
Compared to other banking apps I have used, I would like to have credits in a different color than debits which would make them easier to identify. The minus sign is too small on a phone screen.
Customer
The Bankers and Tellers at Point Bank in Denton ALWAYS treat me like I’m their ONLY customer! They continuously go above and beyond in customer service and that is why I stay with PB! I travel a lot and I really appreciate the Zelle ability and being able to transfer funds from one bank account to my Point Bank account. Point Bank, WILL ALWAYS be our Primary Bank! Their services just get better and better!
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User since 2012
Every update becomes less user friendly. Also, my biometric sign in flops out 3 out of 5 times.
No complaints
Very simple and to the point.
For the most part
I love Point Bank, but the alerts repeating the way they do is very unsettling, and with seemingly no end in sight. I’ve reported it twice and was basically told that all the workers there have the same accounts so they already know about the problem so I don’t need to tell them about it. I just wanted to have some hope that it was being taken care of since it has been going on for many months, but that phone call left me feeling dismissed. I know you’re not all like that, that’s why I’m still with you. For the most part we are treated with respect and interest. Thank you!
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Features
Not enough while comparing with chase /BOA website
Chrissy owen Weinberg
I hope I can do Zelle soon
Customer
Awesome
Best Bank Ever
My military career had us living in many places, thus using many different banks and credit unions over the years. Point Bank is clearly the best we have ever experienced. From error free checking to safe and fair return on investment products, none have ever been close to Point Bank’s friendly and professional services. Outstanding!
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Needs work
The app itself is okay. Needs work on the loan side. I wish that when you make a loan payment, it needs to automatically pre fill the due amount. I have to go back out of the field to look back to see what my amount is due and manually type the amount. I’m always worried that I am going to type the wrong amount and end up being short on my payment.
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Bank
Fix the screen turning
It’s obvious
Point Bank paid for the cheapest option to develop this app. Terrible experience. Feels like 2008.
Great
The updates to the app are wonderful and helpful
Needs work
The app is clunky and doesn't present information in a logical manner
“App” needs update.
Keeps kicking me out with my login credentials creating issues with signing in. Have had to take extra time to call customer service to get back in. Happening too often. Frustrating!
Good
Does what it should…
