Rigged!
Response from developer
We are sorry that you feel that way. Our software uses an independently verified random number generator. It produces a random shuffle before each hand. We use a static shuffle to copy real-life poker as much as possible. This means that the deck isn't reshuffled during the deal. The cards that come out are completely independent of the action at the table. The order of the cards is predetermined, which is why our software can't predict moves or favor any players. As a result, we can't generate so-called 'action flops' or biased rivers. You can read more about the measures we take to keep the game fair by visiting the Responsible Gaming > Security section of our website.
Worst customer service
Response from developer
Hello, thank you for your feedback. We are very sorry to hear this. Please kindly contact our support again and provide the specifics of the issue for further assistance. You can do it by going to 'Help - Contact us'. We remain available, and hope you have a nice day.
Very much rigged
Response from developer
Thank you for your feedback. We would like to reassure you: our shuffle software is completely random, fair and unpredictable and has been extensively tested to meet all regulatory and industry needs. As a market leader in the gaming industry, it's imperative that we set and exceed the highest standards and ensure that all of our players are subject to a fair and equitable environment. You can learn more about the measures we take to keep the game fair by visiting the 'Responsible Gaming' > 'Security' section of our website.
Suspicious
It’s hard not to question the fairness of the algorithm when improbable scenarios play out so often. While I understand that variance is a part of poker, the pattern here feels more than coincidental.
If you’re considering playing, proceed with caution and set strict limits to avoid frustration. The lack of transparency in how hands are dealt raises questions about whether it’s truly random or designed to favor action-heavy outcomes.
PokerStars Ontario is garbage
Chance of winning is 7%
Response from developer
Hello Jane, thank you for your feedback. We are sorry to hear this. Please kindly contact our support and provide the specifics of the issue for further assistance. You can contact us on our Live Person Messenger by going to 'Help - Contact us'. We remain available if you require our assistance. We hope you have a nice day.
I don’t trust it. And neither should you
Response from developer
Hello there, thank you for your feedback. We are sorry to hear this. Please kindly contact our support and provide the specifics of the issue for further assistance. You can contact us on our Live Person Messenger by going to 'Help - Contact us'. We remain available if you require our assistance. We hope you have a nice day.
Worst App I’ve ever downloaded
Response from developer
Hello, there, thank you for your feedback. We are sorry to hear that. Kindly contact our Live Person Messenger and provide all the details of your account for further assistance. You can contact us on our Live Person Messenger by going to 'Help - Contact us'. We remain available if you require our assistance. We hope you have a nice day.
Scam
Response from developer
Hello there, we're sorry to know you feel this way. KYC verification is a process mentioned in our Terms of Service, and that all the players go through at some point. You can provide more details of your feedback or contact our support if you need any further assistance with your issue. You can contact us by going to 'Help - Contact us'.
Garbage designed to steal your money
2) dead ends when contacting support
3) live casino will randomly disappear and become inaccessible
Don’t waste your time or money
Response from developer
Hello. Thank you for your feedback. We are sorry that you feel this way. Kindly contact our Live Messenger and provide all the details of your account for further assistance. You can contact us on our Live Messenger by going to 'Help - Contact us'. We remain available if you require our assistance. We hope you have a nice day.
its a scam
Response from developer
Hello. Thank you for your feedback. We are sorry that you feel this way. Please contact our support and provide all the details of the issue for further assistance. You can contact us on our Live Messenger by going to 'Help - Contact us'. We remain available if you require our assistance. We hope you have a nice day.
Poor administration
Response from developer
Hello there, thank you for your feedback. We are sorry to hear this. Please kindly contact our support and provide the specifics of the issue for further assistance. You can contact us on our Live Person Messenger by going to 'Help - Contact us'. We remain available if you require our assistance. We hope you have a nice day.
You don’t care
Response from developer
Hello there, thank you for your feedback. We're sorry to know you feel this way. Our software is fairly programmed, tested, and certified to ensure that our players engage in a fair environment.
Scam
Response from developer
Hello there. Our software is analysed by Gaming Laboratories International, a widely recognized independent gaming product testing laboratory, who have concluded that our shuffle and distribution is random. You can learn more about this on their website.
something is off
Response from developer
Hello there, thank you for your feedback. We can assure you that our shuffle is independently tested as fair and random as part of our gaming license. To know more, you can contact us on our Live Person Messenger by going to 'Help - Contact us'.
Ontario Gaming
Response from developer
We’re sorry that your experience did not match your expectations. Please help us improve by providing more information about your experience. Also, please check the Help Center on our website for more information.
To many issues
Response from developer
Hello, thank you for your feedback. We are sorry to hear that. Kindly contact our Live Person Messenger and provide all the details of your account for further assistance. You can contact us on our Live Person Messenger by going to 'Help - Contact us'.
Garbage app
Response from developer
We have forwarded your feedback to our development team for their review. We really appreciate the time you have taken to suggest improvements to our products.
No money back be careful
Response from developer
To chat with us, log in, and go to: Website: Account - Help - Contact Us Desktop or latest mobile software: Help - Contact Us Mobile app: Menu (Android) or 'More' (iOS) - Settings Tools - Support - Contact Support Select the Category and Sub-category, you'll then be prompted to contact us via Live Chat or via Email.
Garbaggggge
Response from developer
We are sorry to hear and understand your frustration, but please consider this is normal after our entry into the regulated Ontario market. We have been working closely with the AGCO & iGaming Ontario (Ontario regulators) to continue offering legally the best possible experience and we will continue to listen to you, our players, and voice your concerns. As more and more players successfully switch their accounts, the traffic will increase and we will be able to re-introduce more games and wait times will subside. Rest assured we are doing our utmost to bring Ontario players as many cool and exclusive offers as we can and bring you soon the level of playability you know us for.