Trop chère
실제씨름
Déception
変なものしかできない。広告ボーナスも付与されない。
やり直しも効かないのでお金をドブに捨てるだけです。
ついでに広告をみたあとの5コインが「禁断」という表示が出て付与されません。
使い道がありません。
他の生成AIを強くお勧めします。
Response from developer
Hello, We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you. Normally, you should be able to earn credits after watching the corresponding video ad. If you encounter any issues earning credits, please record a video and contact our customer service for assistance. Here is the support contact E-mail address support@pollo.ai Have a good day こんにちは。 サービスのご不便をおかけして申し訳ございません。システム読み込みの問題やその他の使用上の問題が発生した場合は、カスタマーサービスまでご連絡ください。ご連絡の際は、問題の詳細、スクリーンショット、およびご意見を添えていただけると幸いです。これにより、お客様の問題とご利用のプラットフォームをより迅速に把握し、解決することができます。 通常、該当する動画広告を視聴するとクレジットを獲得できます。クレジットの獲得に問題が発生した場合は、動画を撮影してカスタマーサービスまでご連絡ください。 サポート連絡先メールアドレスは support@pollo.ai です。 良い一日をお過ごしください。
Garbage
Response from developer
Hi there， We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：support@pollo.ai.
Rubbish app
💪🏼
Реклама
Response from developer
Hi there, Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
Pollo AI: leider nicht
Response from developer
Hallo, wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Das Feedback unserer Nutzer ist uns sehr wichtig. Wir nehmen Ihre Anmerkungen sehr ernst, optimieren und verbessern die entsprechenden Funktionen und bemühen uns, ähnliche Situationen künftig zu vermeiden. Sie erreichen uns unter folgender E-Mail-Adresse: support@pollo.ai.
I want to quit
Biggest Scam
Expensive mistakes
Response from developer
Hello, We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you. Here is the support contact E-mail address support@pollo.ai Have a good day
Terrible
課金検討の方へ
ネットでの口コミ通り、課金トラブルが多発しているアプリです。サブスク登録時に料金が二重発生したり、解約手続きが非常にしづらかったりと、金銭面の不安が大きいです。
2. 突然の仕様変更・エラーと的外れなサポート
予告のない仕様変更やエラーで作成できないことが頻繁にあります。運営に問い合わせても定型文（テンプレ）の的外れな返答ばかりで、解決に至らないケースがほとんどです。
※もし返金を希望される方は、アプリ運営ではなくApple Storeから具体的な理由を記載して早めに返金申請することをおすすめします。
> 3. 全体的な対応の遅さ
> 問い合わせへの返信を含め、あらゆる面で対応がとにかく遅すぎます。
全体として安心して利用・課金できるサービスではありません。検討されている方は十分ご注意ください。
運営に関して言いたいことは、ユーザーに対して、迅速で誠実な対応を心がけるよう強く求めます。
広告見てクレジット獲得で、獲得ボタン押すと『禁断』、広告見てクレジット獲得できないという症状が続いております。見損、時間無駄
このアプリ終わってる😮💨
【追記】
運営から長文の返信が入りましたが、返金の件自体は過去に解決済みです。私が問題視しているのは「その際のカスタマー対応の悪さや態度のひどさ」であり、それを注意喚起として星とレビューに反映しています。
解決したはずの件を「何度も説明した」「善意で免除してやった」などと高圧的に返信してくる姿勢自体が、この運営の対応品質を物語っていると思います。これから利用される方はサポート対応の質も含めて検討されることをおすすめします。
事実を話してます。消費者庁にも報告済みです。
運営側に言いたいこと、課金のタイミング等、詳しく説明するべきだと思います。貴方方の『誠意を込めて』は自分達目線からで、ユーザー無視の怠慢かと思います。トラブルにならない為にも、見直していただきますようお願い申し上げます。
・課金・クレジットの仕組みに関する不満
・クレジットの最低消費単位や期限、余ったクレジットの扱いなど、料金体系やシステムがユーザー目線で分かりにくいという声。
・生成に失敗した場合やエラー時にもクレジットが消費されることに対する不満。
・サポート対応の質・返金対応の摩擦
・問い合わせに対する回答が遅い、または定型文や高圧的な回答でコミュニケーションが噛み合わないという低評価。
・App Store経由で返金を受けた際のマイナス処理やアカウント処理を巡ってトラブルになるケース。
・生成精度や不具合に関する報告
・動画生成時に意図しない破綻やテキストの乱れが発生することへの報告。
『今後利用するユーザー様への注意喚起として記載してます。』
返信の内容は今回の内容と全く噛み合ってない内容のものでした。
運営殿、『非を認めず、客を論破することばかりに終始する運営のスタンス』はやめましょう
以上
Response from developer
Hello, First of all, we have already addressed your concerns through dozens of emails; however, you continue to raise the very same issues that we have already explained with great clarity. 1 Regarding the issue you mentioned where your balance of 1,283 credits suddenly dropped to zero: On March 19, you purchased a 2,000-credit add-on package. Subsequently, you utilized 717 of these add-on credits. However, while you were still actively using the credits—specifically on March 29—you initiated a refund request for this specific package. Consequently, on March 30, Apple Support reviewed and approved your request, granting you a *full* refund. As a result, immediately upon the completion of the refund on March 30, we deducted the full 2,000 credits from your account. Since your account balance at that time stood at only 1,283 credits, the portion you had already utilized (the difference between the 2,000 refunded credits and your existing 1,283 credits) was recorded as a negative balance—or debt—on your account. This explains precisely why your account balance dropped from 1,283 credits to zero. Despite our having provided evidence and screenshots, you still appear unclear on this matter. We also previously advised you to contact Apple Support to verify the exact timestamp of your refund request; you will find that it aligns perfectly with the timeline we provided. Therefore, regarding your question—"Why did my credits disappear without usage?"—the answer is that because you requested a refund and received a *full* reimbursement, your credits were cleared from the account. Is that clear now? We have explained this specific issue to you multiple times. 2. Since your account carried a negative credit balance (debt), you were initially required to settle this outstanding amount before you could resume acquiring new credits normally. We previously outlined the available channels through which you could settle this debt. Furthermore, in subsequent emails, we demonstrated our goodwill by waiving this requirement; we decided not to demand repayment for this specific negative balance and instead cleared it for you. Consequently, your account is now fully restored to a normal state, allowing you to acquire and utilize credits without any restrictions. 3. Regarding the "gift credits" you mentioned seeing on another one of your accounts: these were provided by us as a gesture of goodwill. You may use them with complete confidence. 4. Finally, we recommend that you take the time to carefully review the contents of the emails we have sent you. We retain records of all email correspondence. Additionally, you are welcome to join our Discord server to discuss our credit policies and related matters with other users. Update: You mentioned your problem wasn't related to the credits refund, but the fact that your 1300 credits became 0 is because of that credits refund. Furthermore, we reviewed our emails, and the answers we provided regarding your concerns are completely different. In the emails, we pointed out the issues with your account and provided normal and correct answers to your questions. Throughout the emails, these answers have remained unchanged.
Pollo A-I
Scam
Me encanta
Crédito rápido
Response from developer
Olá, Em caso de problemas com o pacote adquirido e seu uso, recomendamos que entre em contato com nossa equipe de atendimento ao cliente. Responderemos às suas perguntas em até alguns dias úteis. Nosso e-mail de contato é support@pollo.ai. Desejamos-lhe uma vida feliz!
President
구독했는데 설명이 부족
Response from developer
Hi there, Currently, we use a credits-based system to generate videos. The number of credits included varies depending on the plan, as does the other features included in each plan. It's important to note that different models require different amounts of credits. Using additional features will increase credit consumption. We recommend checking the specific credits required before using any model. Furthermore, using the AI agent feature consumes a significant amount of credits. If you receive a message indicating insufficient credits, it means you don't have enough credits to generate the video. If you need to generate a large number of videos, we recommend using the basic model. For any usage questions, please feel free to contact our customer service staff. 안녕하세요, 현재 저희는 크레딧 기반 시스템으로 영상을 제작하고 있습니다. 크레딧 수량은 플랜에 따라 다르며, 각 플랜에 포함된 기능도 다릅니다. 모델별로 필요한 크레딧이 다르므로, 추가 기능을 사용할수록 크레딧 소모량이 증가합니다. 따라서 각 모델을 사용하기 전에 필요한 크레딧을 확인하시기 바랍니다. 또한, AI 에이전트 기능을 사용하면 크레딧이 많이 소모됩니다. 크레딧 부족 메시지가 표시되면 영상 제작에 필요한 크레딧이 부족한 것입니다. 많은 양의 영상을 제작해야 하는 경우 기본 모델을 사용하는 것을 권장합니다. 사용 관련 문의 사항은 언제든지 고객 서비스 센터로 연락해 주세요.
