Poly’s Real Presence Mobil FTW
Poly‘s real presence mobile is an exceptionally reliable solution for connecting with Poly infrastructure systems Our team regularly relies on this product to enable access to Justice
Visit
I’m scheduled a visit and your service was awful , I’m no able to spoken with my uncle. Service need a lot improvement.
Why is this app still available?
No doubt a freemason run business that scratches the backs of other mason run assets; namely the pa doc. Note the six six six in the polycom icon. What a poorly run company with no customer service to boot. So the result is heart wrenching failed visits. My advice to those who are struggling with this app: you must use the ever increasingly evil google chrome browser with an up to date windows 10 or apple iPhone or iPod or iPad. Always use the link sent to your email. Be sure to set google chrome as your default browser before you click on the link.
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Invasive and abused by law enforcement
Beware
HORRIBLE APP
I will be attempting to use this app for a scheduled visit this morning once again. I have tried 5 times previously with no success. I consistently get an error that say “far end has hung up” however I’ve been on the phone with him simultaneously and he’s not even near the screen to be able to hang up. This is absolutely ridiculous. Children are already dealing with a lot behind this situation and then to get their hopes up for a video visit and be crushed because it doesn’t work is devastating to everyone.
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Does not work
This app only works on data. Does not work on wifi network.
Dropped audio every time!
This is the 5th visit that has worked for about 5 mins and then the audio goes out. It does not work on my phone, or either of my two computers. My boyfriend can see and hear me, but I cannot hear him. This is increasingly frustrating and there is no way to directly contact polycom to address this issue. The new version w bug fixes does not address this and with so many complaints about the same issues it is a disgrace that nothing has been done by the company, developers or DOC. How is this helping keep people in touch w their loved ones? This growing frustration is NOT BEING ADDRESSED!!!!
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They should have stuck with Zoom
I agree with the last reviewer. This application is terrible. I’ve contacted the IT staff at the PaDOC and they have exhausted whatever options they w had to troubleshoot and fix this the connection and voice issues experienced by the majority of people ‘attempting’ to use this application. I’ve been able to connect using my laptop however there’s no voice from my end (yes, I’ve checked all my settings and did a test call using Skype and zoom and voice works fine) but trying to connect via the mobile app has not been possible. Come on Polycom, DO SOMETHING! Maybe hire better developers or network folks?
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Horrible service and connection.
I was moved to submit a comment after two failed video visits within the last two weeks.. tomorrow I’m having another so hopefully it works since everyone else seems to be getting their visits.. I even called customer service and the woman on the phone stated that because I wasn’t the person lying them and with a contract that she couldn’t help me… lol seriously?? Thanks for nothing.. anyways the PA DOC will not do anything either so that leaves me with no options.
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Bug fix
This app needs to be fixed. This is not fair. This is my third attempted visit that has not gone through.
You can’t see yourself
I hate the fact that you cannot see yourself while video chatting. Also, the videos aren’t that much clear so the person you’re chatting with usually is a blur no matter how good the connection is.
Awful
Horrible!!! Every time it connects, disconnects immediately. I have been trying to log on for 20 minutes for a visit w my husband and I can’t even get it. TERRIBLE.
Prisons need to change this app
I can’t believe this, i try to sign in and it keeps saying “unable to connect to server” I really don’t understand how. They need to switch to a different app seriously I can’t believe how unprofessional this is
Need fixing
I had a video call yesterday with my brother and ever time I try to get on it keep cutting off it won’t even like me get on it just cuts off and I go back to try again and it’s the same cut me rite back off please fix
Unacceptable
Today is the third video visit I’ve tried to have with my son on this app. It is now the third time it hasn’t work. My son is in a PA DAoC facility & I’m in Missouri. This is the only way I can have any kind of visit with him. This app is terrible, never would I recommend it. It doesn’t deserve any stars.
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Not working
This app quit working there’s no way to uninstall or reinstall it worked good the first four times I used it now it won’t connect it keeps shutting off please fix it
AWFUL
This app is awful and utterly useless. I have no idea why PA DOC decided to pick this out of all of the other, better, video chatting apps out there. I tried to connect with my loved one on 3 different devices and all 3 of them failed. As soon as the call was made the app would just crash and close out completely. Leaving my loved one sitting there without his visit.
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Need better app or fix the issue
I have been trying to speak to my love one but this app is not allowing me to. No matter what phone company you have the app should work. They need to choice a better app company because this one is no good… I had to miss many of my video visit because of this app. Please find a solution or better app…
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Will not work
It keeps crashing
Over a barrel
We are literally over a barrel. We don’t have a choice but use it. It fails to connect, it doesn’t even allow you to fully remove to reinstall. Bug city. I even tried to use it on a laptop and the audio cut out during it forcing us to open word and type so my connection can see it. Did we get extended visit for the inconvenience? NOPE 45mins to the second cut off! If we didn’t NEED to use it NOONE would have it on their phone. Wish I could rank BELOW 1 star
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