Awful
Not intuitive. Basic commands are not available.
Aweful
Cannot operate this system at all. My home is either subtropical or freezing. Stuck now with no heating at all. Wish I’d never installed it
Auto log out?!
App constantly logs me out even though Face ID is selected. So frustrating. Other than that, seems great.
Works well
Does everything I need it to, especially after our plumber installed our hot water and towel rail controller in a cupboard accessible only with a ladder! Makes turning the heating off when away so easy.
I don’t use any of the other features such as geolocation.
One thing - why can I not programme when a holiday is to start, not just when it is to finish? Would make it a lot easier, there is enough to think about when actually going away!
And why the uber-security feature of having to log back in with Face ID even when moving away from the app for a second?!
Generally though very pleased. Seems reliable.
I don’t use any of the other features such as geolocation.
One thing - why can I not programme when a holiday is to start, not just when it is to finish? Would make it a lot easier, there is enough to think about when actually going away!
And why the uber-security feature of having to log back in with Face ID even when moving away from the app for a second?!
Generally though very pleased. Seems reliable.
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Poor Badly Designed App
Many times the app crashes. It reverts back to old temperature. Very poor design and interface.
Poor app
This app really lets down the Polypipe system. App doesn’t respond to inputs, system turns on randomly. It’s a real shame because the heating is great, but the app is extremely frustrating! Investment required quickly!
Awful experience
Had the app for a few years now, and on the whole it’s been a shocking experience.
Over New Year we were away and I decided to set it to “away” mode to save some heating bills. Set up the return time 12 hours before we got back, and expected it to kick in. Got back and could t log into the system. Thermostats weren’t working either. No support.
Just trusted it again after a weekend away and it’s failed again. Time for an upgrade I think. £15k on Polypipe UFH and the “smart” bit is not fit for purpose.
Disappointing beyond words.
Over New Year we were away and I decided to set it to “away” mode to save some heating bills. Set up the return time 12 hours before we got back, and expected it to kick in. Got back and could t log into the system. Thermostats weren’t working either. No support.
Just trusted it again after a weekend away and it’s failed again. Time for an upgrade I think. £15k on Polypipe UFH and the “smart” bit is not fit for purpose.
Disappointing beyond words.
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Robert Watt
System very fragile keeps falling in and out. Little back up.
Lost all existing configurations!
The update removed everything from my account and now I need to call the engineer to fix (I need to pay call-out charge!). Useless… waste of money!!
Broken since new year
No support options - called Polypipe main number to be told there is a bug that needs fixing. Still waiting 3 days later.
App. down over New Year
I use the app a lot, I depend on it. So when I could not log into the app. over New Year (with no support / information from Polypipe), it was a real concern. It’s now 3rd January and still the app. is down with no information nor explanation from Polypipe. Disaster!
Still problematic
Fails to log in now and has been like this for days.
I need to log in so I can check if the heating has randomly fired up of its own accord at night as it sometimes does, the way you can tell is by checking enhanced history on the room with the stat in as we’ve had to fit WiFi radiator valves in the bedroom to stop it waking us up in the middle of the night roasting hot so we don’t know if it’s been on all night.
We’ve had this system for 3 years now and my other half refuses to make any adjustments as she feels messing with it causes it to have problems so she now just asks me to adjust the heating when she needs to.
We both wish the plumber fitted a different control system so we could use a hive or something similar.
Very disappointed with the wasteful system.
I need to log in so I can check if the heating has randomly fired up of its own accord at night as it sometimes does, the way you can tell is by checking enhanced history on the room with the stat in as we’ve had to fit WiFi radiator valves in the bedroom to stop it waking us up in the middle of the night roasting hot so we don’t know if it’s been on all night.
We’ve had this system for 3 years now and my other half refuses to make any adjustments as she feels messing with it causes it to have problems so she now just asks me to adjust the heating when she needs to.
We both wish the plumber fitted a different control system so we could use a hive or something similar.
Very disappointed with the wasteful system.
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AVOID - Massive Fail
New year with no control over our heating as the app won’t allow any logins. Zero support.
Thermostats and wireless control centres
Initially great but then found thermostats loose signal to wireless hub, thermos can literally be next to each other but one looses signal, and when in range, not consistently in sync to the control centre e.g. thermostat remains changed to heat call off but control centre/wifi hub can remain on. So inconsistent which is not great
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Uncontrollable
This system is not fit for purpose totally does it’s own thing. Comes on when it wants to and doesn’t when it should. Would never ever recommend.
No development or improvement
Honestly guys. You are the leading underfloor heating specialists in UK and this is a joke of an app. Looks like a GCSE project gone wrong. Doesn’t improve. Crashes. Invest in the tech guys and stop being 20 years behind. How can you run a company like this?!
Not very good
I have had this app for two years but still cannot understand it, other than for basic use. There are no instructions!
Some ‘zones’ cease working and then come back randomly. Profiles seen to change by themselves. I have no idea about ‘recipes’ and what is the difference between ‘timer’ (which automatically installed for two of my rooms ) and the profiles for the same rooms? How do I get rid of ‘timers’.
All the above should be available to problem solve with instructions - but where are the instructions for this confusing and flaky app?
Some ‘zones’ cease working and then come back randomly. Profiles seen to change by themselves. I have no idea about ‘recipes’ and what is the difference between ‘timer’ (which automatically installed for two of my rooms ) and the profiles for the same rooms? How do I get rid of ‘timers’.
All the above should be available to problem solve with instructions - but where are the instructions for this confusing and flaky app?
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Amateurish app needs sorting
When it works, it’s fine. The user interface is a bit old hat, but the information is useful and readable and it’s straightforward managing the heating. The problem is it is glitchy, as others have said. Navigating through the app can send you back to the Home Screen and lately, it’s started crashing. Even worse, it won’t connect to my smart hub at the moment, rendering a £170 piece of kit useful. Very frustrating.
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Programming.
We have a 10 room system and I have been trying to program on my phone having difficulty. We have no instructions for the App.
Not easy to use
Where are the instructions?
I cannot really rate this app any more than a one as I don’t know have to fully use it. Yes I can control the heating on a basic level but as for the recipes and all other functions who knows? Poor that there is not a user manual
I cannot really rate this app any more than a one as I don’t know have to fully use it. Yes I can control the heating on a basic level but as for the recipes and all other functions who knows? Poor that there is not a user manual
