Worse than useless at times
Used to be good but now totally unreliable. Times in the app bear little relationship to times displayed on the platform boards. You will often be heading for a train and the time suddenly shrinks 3 or 4 minutes so you miss it. This morning I nearly missed two trains because of it - one disappeared completely from the app, only reappeared when it was 1 minute away. Desperately needs work to make it more reliable otherwise it’s junk.
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Poor at displaying correct times
If this app’s primary aim is to provide accurate information on when a train is due at a station then it fails miserably. For example too often it will say train is due 10 minutes time only for you to check 2 minutes later and instead of saying 8 minutes time it says 2 minutes or so! If that is simply due to the decrepit state of the whole system then maybe Nexus needs to explain why but you have to take with a pinch of salt any times it does display.
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inaccurate
the times and live metro tracking is so inaccurate sometimes and it has caused me to be late to work many times
Awful service
The ‘live’ tracker on this app only works about 50% of the time, the other times it will say a metro is 10 minutes away and one turns up a few minutes later or will say it’s 2 minutes away and not turn up for another 15 minutes. Then don’t get me started on the metro service as a whole. More days than not at the minute there is gaps in service or delays in service considerably affecting my commute to work. The worst part is when there is gaps or delays in service it says to check the pop app for live times which like I said isn’t even right half the time. Inconvenience after inconvenience making me late for work
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The Worst Travel App
Useless. The departure and arrival times are not accurate at all. I don’t even want to start with all the delays and gaps in service that also are not updated in time.
Joke of an app
What a joke of a app.
Downloaded and tried to get a pay as you go card. Set up an account then it won’t let me apply for a card as it says there’s already an account attached to my details!
Yes the ones I’ve just entered as requested by the app.
Then go round in circles and get nowhere.
Try going through the website and get stuck in a cycle of repeating errors.
Genius!!!
Downloaded and tried to get a pay as you go card. Set up an account then it won’t let me apply for a card as it says there’s already an account attached to my details!
Yes the ones I’ve just entered as requested by the app.
Then go round in circles and get nowhere.
Try going through the website and get stuck in a cycle of repeating errors.
Genius!!!
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Not great really…
As a daily commuter. The map, which is rather useless takes up more screen space than the actual list of train times. You can’t specify which platform you need times for, so you end up with a long lists of trains in a really small space (see South Gosforth station).
All we need is list of trains leaving the specified station, platform and their destination.
All we need is list of trains leaving the specified station, platform and their destination.
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Update made it bad
App used to be good, but with the update the live times of the trains aren’t correct.
Loving it !
Track your metros is a Great new feature !!
Doesn’t work properly
The journey planner doesn’t work, the times are incorrect. Old app was accurate and actually helped with planning a journey
Iphone pop card app
Can’t access my pop card on thd apple app- please update as I can’t top up my card, check my pop card status or credit balance
Useless
The app can be an absolute nightmare sometimes as it makes the timetable even more confusing and is not always updating properly. They should definitely work more on it.
An insult to the user.
How can so many public transport systems globally provide a seamless pre pay system that works and Nexus are still in the dsrk ages. The list of errors is staggering and the customer experience woefully out of date. Count yourself lucky if you've not had to endure the "close your journey" issue with your card. Amateur hour. Pitiful.
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Shambles
Why does it have to be so hard to sign into an app? Why does it have to be so hard to sign up? The app is absolute garbage, it looks like an app that belongs on the first iPhone
New real time useless
Thought I was the only one. Apparently not. Very inaccessible to cram all platforms on one page in a third of the screen and remove manual refresh ability. The map itself serves no purpose. Used to work well when you could select platform. I don’t need to see trains to other destinations.
Terrible.
The app just continues to be a farce. It has been redesigned to make it look modern but it’s even worse. Just like the metro system itself it’s Unreliable, slow and outdated. Particularly frustrating when you are told to use it due to delays and it doesn’t even work. Imagine if this was in the south. There would be a national scandal but it’s the north so it doesn’t matter. Come on Nexus. DO BETTER!
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Useless. Literally useless.
No NFC tickets.
Can’t buy tickets.
No digital Pop card.
Can’t even top-up a physical Pop card.
Useless.
Can’t buy tickets.
No digital Pop card.
Can’t even top-up a physical Pop card.
Useless.
Timetable issues
I’m not sure if it’s due to WiFi issues but repeatedly seeing trains on the app marked as 8 or 9 mins away arriving much faster… before we can get there! I’m currently on a metro that told me I still had 2 mins to get to the platform… Hopefully just glitches that will be resolved?
Recent Changes
The recent changes to add real time map tracking have not actually resulted in any improvements for the end user. All we really need to know is when the next metro is coming and be able to trust that information. Seeing the metro position on a large map that takes up most of the scene and blocks me from being able to see the list of upcoming trains has made the experience a lot worse. The map doesn’t add any information I don’t already know from the live arrival time, and now those are harder to get to!
I know this was added due to frequent requests from the public but I would urge you to rethink the implementation. Seeing the list of upcoming arrivals is the most important feature of this app. The original addition of live arrival times was good enough.
I know this was added due to frequent requests from the public but I would urge you to rethink the implementation. Seeing the list of upcoming arrivals is the most important feature of this app. The original addition of live arrival times was good enough.
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Inaccurate live train times
The live train times are frequently inaccurate. Today the app states that a train is 1 minute from Tynemouth station, but has just arrived in longbenton. This level of inaccuracy is incredibly frustrating.