Customer service sucks
They delivered my parcel to the wrong address, and it was stolen by someone else. I had previously earned a $30 campaign credit, but they are only offering to refund what I paid and are refusing to give me back the $30 campaign credit I had earned.
They haven’t offered me anything in return. They just keep blaming the logistics company, which is honestly crazy because even if the logistics company caused the issue, they are still the company that chose that logistics provider. They should be responsible for making sure I receive everything I was entitled to at the time of purchase.
This is honestly terrible customer service. They took my money, failed to deliver my order because of their logistics arrangements, and are now refusing to give me back even the benefit I was originally entitled to. I’ve had to spend so much time and energy dealing with this, and it has caused me so much unnecessary stress.
It has been over a week since I first reported this issue, and I’m still arguing with them about it. They simply do not seem to understand what I’m asking for or why this is unfair.
They haven’t offered me anything in return. They just keep blaming the logistics company, which is honestly crazy because even if the logistics company caused the issue, they are still the company that chose that logistics provider. They should be responsible for making sure I receive everything I was entitled to at the time of purchase.
This is honestly terrible customer service. They took my money, failed to deliver my order because of their logistics arrangements, and are now refusing to give me back even the benefit I was originally entitled to. I’ve had to spend so much time and energy dealing with this, and it has caused me so much unnecessary stress.
It has been over a week since I first reported this issue, and I’m still arguing with them about it. They simply do not seem to understand what I’m asking for or why this is unfair.
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兎に角全てが適当で雑！！
以前にお誕生日の特典をポイントで交換できるからと有り、交換しましたが一向に届かずカスタマーに相談してもたらい回しにされ、挙げ句の果てにモノは届かずポイントは引かれたまま、こちらが散々クレームを言ってやっとポイントは返還されました！ その他にも何度も商品を購入させて頂きましたが、店に行けば直ぐに購入できるのに、海外から来るモノは多少時間かかるのは仕方ないですが、届いたモノを見たら梱包されてる箱は傷、凹みだらけ、中身もクッション材も入ってましたが凹んでるし… やはり中国のモノというか、人間が適当で雑、お客をお客様と思ってないのが一連のやり取りを見てても見えてきてしまい流石に金輪際、購入は考えたいと思います！！
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注文した商品とは違う商品が届きました
誤配送だったため、案内に従って商品を返送しましたが、その後「追跡番号がないため確認できない」と言われ、対応が止まっています。返送した荷物には注文番号も記載しているため、注文番号から確認することもできるはずです。
そもそも今回の誤配送は購入者側のミスではありません。それにもかかわらず、誤配送された商品をこちらで返送した後、さらに購入者側に追跡番号の提示を求め、それがないという理由で問題を放置される対応には非常に不満を感じています。
誤配送そのものよりも、その後のカスタマーサポートの対応にがっかりしました。今後同じようなことが起きた場合、安心して利用できるサービスとは言い難いです。
そもそも今回の誤配送は購入者側のミスではありません。それにもかかわらず、誤配送された商品をこちらで返送した後、さらに購入者側に追跡番号の提示を求め、それがないという理由で問題を放置される対応には非常に不満を感じています。
誤配送そのものよりも、その後のカスタマーサポートの対応にがっかりしました。今後同じようなことが起きた場合、安心して利用できるサービスとは言い難いです。
Great app
This app is great.
Hang!
This new update apps couldn’t log out and it was hang!
Reasons not to use this app.
The shipping fee is Php 400, shipping fee in shopee or Lazada is usually free (and the sf for Pop Now is different from the main pop mart store so you have to pay Php 800 if you order from both stores - even if both stores are under this app).
It’s easier to track your orders and request for refund if you order from shopee and lazada.
SHIPPING IS SO SLOW (my order is now 4 days delayed past its shipping date, and its not even processed yet), again shopee and Lazada is much faster.
I only use this app for points but the member rewards is ALWAYS out of stock, so points are becoming useless.
So just buy from physical stores, especially shopee and lazada since they usually give DISCOUNTS in shopee/lazada.
It’s easier to track your orders and request for refund if you order from shopee and lazada.
SHIPPING IS SO SLOW (my order is now 4 days delayed past its shipping date, and its not even processed yet), again shopee and Lazada is much faster.
I only use this app for points but the member rewards is ALWAYS out of stock, so points are becoming useless.
So just buy from physical stores, especially shopee and lazada since they usually give DISCOUNTS in shopee/lazada.
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Popmart Item
Cool
เข้าไม่ได้
เข้าแอปไม่ได้มันบอกให้อัปเดตใหม่
ใช้งานได้ดี แต่อาจมีช้าบ้าง
ใช้งานได้ดี แต่อาจมีช้าบ้าง
แอพบัคล็อกอินเด้งออก
แอพบัคล็อกอินเด้งออก
อัพเดทแล้วเข้าไม่ได้เฉยเลย
อัพเดทแล้วเข้าไม่ได้เฉยเลย เสียโอกาส
รีวิว
ดีมากเลย อาจจะอ๋องบ้าง แต่ถือว่า ก็ดีอยู่ ดีแหละ ทำดี
Can’t open app
I can’t open the Popmart app after you updated to latest version
업데이트 오류
어제 업데이트되고 뭔가 잘못된거 같아여 아예 삭제하고 다시 깔아도 계속 업데이트하라고해요
Is there a bug on the latest version?
Why does a pop-up message on user experience and ask to update app when there is no update in app store
New update doesn’t work
Just updated the app and every time I open it it keeps telling me to update!
R&D team never do testing?
Just updated but still showing Release note and redirect me to APP store, then APP store allow me to open…funny
Update แล้วใช้งานไม่ได้
Update แล้วใช้งานไม่ได้ เด้งมาให้ update ตลอด
Poor user experience
This app is frustrating to use. It constantly asks me to update, even though I already have the latest version installed from the app store. The app keeps telling me an update is required, but there is no newer version available. This creates an endless loop and prevents normal use of the app. Please fix the version detection and update mechanism. A smoother and more reliable user experience is needed.
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I downloaded the app and unable to use
I downloaded the app and it shows need to update but no way to update the latest version anymore
