Bad delivery time, multiple wrong orders on Metro Kajang Branch
I had experienced two times getting wrong orders. I had one experience with uncooked chicken for nasi ayam masak lomak. I got the default taro drink instead of the floats. Overall, a problematic branch even though I had constantly keep in touch with the workers here regarding bad service. I do not recommend to order for delivery from METRO KAJANG. It took ages as I ordered at 1pm and still haven't gotten it at 1:51pm currently typing this. Sorry please improve your atrocious service & delivery. 0 star would be better
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Bad experience for the driver
In my condo is not allow to put the order there and leave, and the driver have to call us to pick up the order before they leave. Heres the thing, i was trying to do a review of POPMEALS in my social media, i have like 10k followers in my instagram. Heres the thing, the order has been delivered but i didn't receive any calls from the driver, and the driver lied to the guard and said that he had called me, and insists of putting the order on the guard's table and leave. Thats not all, the driver simply putting my food on the table, and the drink is lying down on the table, fortunately it didnt split on the table. So the point is i want to complain about the driver matter. This is about the service attitude, please give me an explanation about it
Secondly, i cant be able to submit the support form in the app, it keep loading and loading and loading, and tells that something went wrong, dats why im uploading here and telling about it. Hope that everyone can see this. And lets see how they settled this matter. I have all the videos and photos for evidence. Kindly please contact me ASAP :)
Secondly, i cant be able to submit the support form in the app, it keep loading and loading and loading, and tells that something went wrong, dats why im uploading here and telling about it. Hope that everyone can see this. And lets see how they settled this matter. I have all the videos and photos for evidence. Kindly please contact me ASAP :)
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Good
Keep up the good work
Love the color & images
I love the fact that the apps looks so bright & the good looks delicious, only that the first time I’ve order through apps I’ve got confuse with the menu since we have to scroll until the end & find the tab to make sure you wont missed any menu available. I’ve ended up order something that I’ve saw at first rather than something else that available at the other side of the menu 😂😂
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Should have a 5 minute window to cancel order
If I accidentally made an order, and I can't cancel it even when I haven't made a payment, then I'm basically forced to pay for it. I feel like customers should be allowed to cancel the order if they haven't pay yet and within a reasonable time frame after the order is made.
Useless customer service
Reported an issue regarding their membership for twice but no respond at all.
I paid for their membership for a month but cancelled halfway to avoid it to automatically continue, however, the membership didn’t continue until the one month cycle ends. And so my membership fee is wasted like that 🤡 That’s why I seek help from customer service but unfortunately there’s no any respond from them.
I paid for their membership for a month but cancelled halfway to avoid it to automatically continue, however, the membership didn’t continue until the one month cycle ends. And so my membership fee is wasted like that 🤡 That’s why I seek help from customer service but unfortunately there’s no any respond from them.
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Did not pay the refund
I believe the food in these apps is very good and deserves 5 stars, but the percentage to get refund money is very disappointing. I made a mistake in placing the order and had to cancel the order. I have placed the order by paying online. I have been waiting for 2 weeks straight, still no message about the refund. During that period as well, I have complained to their email but still no response. I'm so disappointed that I didn't get my rights back. Even if other food apps are not as bad as this, they can still pay refunds to their customers who make mistakes.
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Inconsistency but flavourfull
I have it for my lunch at office. Its convenient and affordable for me. Have many selection. Great Flavour. Nyumm.. Always ordered. However i can give 5 star if they can keep up not to missed my condiments like sambal.. or different sambal for diff menu. Just disappointing on the inconsistency of the handling. Hilang mood lah bila nak makan bila sambal tak dapat..! Please take care ur handling issues.
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Food preparation took too long
Held myself back from giving one star but after reading other reviews I think submitting mine won’t make any change.
I ordered and paid at 12 noon only to still get the food prepared until 2 past my lunch break time. Haven’t delivered yet as I am typing now. Been using this service since dahmakan and honestly the food is good but expensive and slow.
Hopefully you will make some changes though no surprise if you won’t
I ordered and paid at 12 noon only to still get the food prepared until 2 past my lunch break time. Haven’t delivered yet as I am typing now. Been using this service since dahmakan and honestly the food is good but expensive and slow.
Hopefully you will make some changes though no surprise if you won’t
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I'm a member of pop meals but din't get the benefit that i suppose to get like free delivery.
Very upset. 1 yr pay for member. No benefits given as stated for member. like free delivery/ discount wasn't given. Last use the app n support.
Garbage service (4 hour wait)
I ordered my food and selected deliver asap, with an ETA of 80 minutes. However, the kitchen was stuck on preparing food for the next 3 hours, and the ETA time stuck on 24 minutes for the same amount of time.
I complained to customer support and explained my issue, and they all gave me the same reason 'Kitchen had an emergency'. and explained it in a condescendingly rude manner, like i should be expected to wait.
No refunds, couldn't order other food. No compensation for the wait time. Only sheer disappointment in this app. I remember when it used to be good, now, just save your time and order your food on Grab, albeit a little more expensive.
A poor competitor with poor service and ZERO respect towards customers.
I complained to customer support and explained my issue, and they all gave me the same reason 'Kitchen had an emergency'. and explained it in a condescendingly rude manner, like i should be expected to wait.
No refunds, couldn't order other food. No compensation for the wait time. Only sheer disappointment in this app. I remember when it used to be good, now, just save your time and order your food on Grab, albeit a little more expensive.
A poor competitor with poor service and ZERO respect towards customers.
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Good app.
Fun app, good food. Payment smooth. Love the option when online payment is unsuccessful within 5mins, it will change automatically to COD. We just want food 👍👍👍
I haven’t had the need to contact their customer support though.
I haven’t had the need to contact their customer support though.
Regression
I’ve been a loyal customer since 2019 (when it was known as Dahmakan) and i’ve only ever been angry at this app since 2021. With every passing update the app is infuriating to use, it takes a lot of time to place an order due to how laggy it is (should have an egg timer beside me every time i try to place an order). What was the point of the recurring updates if the app gets progressively worse. Pricing doesn’t reflect the quality and taste of the food. Really hope Pop Meals gets better, i’ve really lost my patience. The anger I have towards this app made me leave a scathing review on the App Store, something that i’ve never done in my entire life
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Slow Delivery
Good choice of meals and food. But some doesn’t taste so good compared to the one available out there. Mostly taste so-so only. Portions are also not that generous. Ordered almost 15 times now. And do expect 1-hour to 1.5 hour of delivery time for each order to avoid disappointment.
Most Appealing Food Apps
I really love how smooth my user experience journey is when i use this apps! As a first time user, i don’t struggle at all! Everything is so convenient, the apps even got my address correct! The colours are so vibrant and it looks sooooo good!!! Everything looks so organised, and i love how you ranked the food according to their popularity! (BUT THEN I BELIEVE ALL OF THEM TASTE AS GOOD!!!) Even my sister loves the food ranked at the 30th place, all of the food i ordered tastes as good as how they look in the pictures. Good job Pop Meals team! 👍🏻❤️✨
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The rider very bad
I order the food and suddenly say that the food delivered but I still don’t get the food. When I chat with customer service they can’t call the rider, and they will send me new food and I need to wait another 20min. When I go back to my house suddenly the guard call me that the rider already waiting for me so long. Excuse me, when I at lobby I don’t see any rider come and all of sudden the rider come and say that he waiting for me long time already?? I’m the one who waiting for the rider almost 20min at the lobby… this the last time I use this apps
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Where’s the developers at?
The front page menu isn’t responsive and hasn’t been for months. Are you guys shutting down? Cause I still have credits left that I’d like to use up or else please refund.
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ไม่สามารถใช้งานได้จริง
ไม่สามารถใช้งานได้จริง
No internet connection
Impossible to access the menu. I have the error message no internet connection
