Functional and straight forward
Estimates for electricity and gas are pretty accurate, been with them for 4 months. Customer service via email and app take a few days to respond but they were quick to rectify issue and followed up as well.
Would be great if we get an app that is optimised for ipad!
Would be great if we get an app that is optimised for ipad!
Slow customer service and app bugs
I have been a customer for nearly 5 months, didn’t have an issue until over a week ago where the app won’t update my manual gas reading. I have been attempting to do it for over a week now, and have contacted customer service via email and the app but I haven’t heard back from them.
Besides that, the app is pretty straightforward and so far the bill estimate has been accurate by the time payment is due.
It would be nice if you could optimise the app for iPad users!
Besides that, the app is pretty straightforward and so far the bill estimate has been accurate by the time payment is due.
It would be nice if you could optimise the app for iPad users!
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Don’t use them
Scam consumers to sign up their plan and no credit is given after even tho customer meet all required criteria. Stay away from them
The app is not working since last update
Not working
Soo slow & inaccurate
Why is the App still sooo slow to load, pay etc. It’s also frustratingly inaccurate when it estimates how many days you are paying for & when you pay it says you have less days left! This app quite frankly is pretty rubbish I actually hate it
Rubbish interface
Its a web interface, may as well not making the app! Hard to navigate and rubbish information. Advertised with flying colours until you with them and started using!!!
Over SIX yrs so far: it’s just a very different way to pay & shop..100% smart!
Just do it ✔️
Great Apps
Very useful apps.
Functions well.
Functions well.
I came back
It is too complicated for my 86 year old brain.Will look for a simpler system.
App doesn’t work
It’s been “under maintenance” since we signed up ages ago.
The app has been fixed! I can refer again :)
The app has been fixed and is working well. I mainly use it for my referral link to keep my bills down and share the sign-up credit. The billing history is pretty good too!
cannot open the app
cannot open the app since I downloaded
Inaccurate and useless
This app is incapable of proving the actual amount of KW used on a daily basis, even though that data is available daily if you have a smart meter. Instead they wildly round up (and occassionally round down) to a whole kilowatt which results in an inaccurate daily$ amount…don’t believe the hype about a useful app…it’s not
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Now doesn’t crash but data clearly wrong
App now not crashing but….now data clearly wrong/ incomplete and delayed at least 24 hour before being published
The app won’t even open
On my iPhone 14 pro running iOS 17.4.1 and the latest app updates, it’s started crashing immediately on opening. Tried deleting and reinstalling to no avail. Been using this app for years across multiple phones, no other apps are playing up, so I think something is buggy all of a sudden.
App crashes - how am I meant to pay my bill?
Also, discounts are woeful. Savings on rates keeps dropping. No big bulk purchase discounts.
Doesn’t work now
After this update it now doesn’t open on my iPhone…. Please fix this ASAP
Keeps shutting down
Keeps shutting down . This is a joke . Fix the stupid thing
App Crash
App has started to crash every time i open it since last 2 days!
The recent update has made the app unstable!
It needs to be fixed up ASAP!
The recent update has made the app unstable!
It needs to be fixed up ASAP!
Where is the support?
So the recent app update causes it to crash. Why is there nothing on the website or here to let users know what is being done to fix the issue?