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To be honest, before this application came out, there was another one that was working perfectly. Right now you can tell that system level went down. To check your balance you need to wait hours, if not the days to make sure that money are on your bank account. They don’t accept instant transfer from PayPal what’s upsetting. But it is just a little bit of the problem. Disappointed…
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Nice app update
The recent update has brought a long waited functionality of transactions’ conversion paid in other currencies, also now now I can see the total balance after the last transaction, very helpful, thank you. Still waiting for international card-to-card transfer feature 🙏
Horrible tech service
It's honestly baffling how a bank that earns billions can't manage to develop a functional mobile app. I don't know who they’ve hired to develop this, but it’s clearly time to reconsider their hiring choices—or better yet, reach out to me, and I’d be happy to help them find developers who actually know what they’re doing.
I’ve tried logging in so many times, only to be stuck waiting endlessly for an OTP code that never arrives. It’s beyond frustrating when the basic functionality of logging in isn’t reliable. You’d think a bank handling people’s money would prioritize getting this right.
That said, I’ll give credit where it’s due—their customer service is excellent. When you reach out to them, they’re polite, helpful, and genuinely try to fix issues. But it shouldn’t have to come to that every time I need to access my account.
If they can pour a fraction of their earnings into a proper development team, this app could actually be decent. Until then, it’s a disappointment wrapped in good customer support.
I’ve tried logging in so many times, only to be stuck waiting endlessly for an OTP code that never arrives. It’s beyond frustrating when the basic functionality of logging in isn’t reliable. You’d think a bank handling people’s money would prioritize getting this right.
That said, I’ll give credit where it’s due—their customer service is excellent. When you reach out to them, they’re polite, helpful, and genuinely try to fix issues. But it shouldn’t have to come to that every time I need to access my account.
If they can pour a fraction of their earnings into a proper development team, this app could actually be decent. Until then, it’s a disappointment wrapped in good customer support.
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