Didn’t work
Response from developer
Hi Rissy5432! We're so sorry to hear the practice tests weren't working — and that you didn't hear back from us. 😔 That's on us and we sincerely apologize. Please email us again at support@prepgo.com and we'll make sure to respond right away and get this sorted for you. 🙏
Refund PLEASE
Response from developer
Hi FaKeCringe! We're so sorry you woke up to an unexpected charge — that's the last thing we'd want. 😔 We hope Apple is able to process your refund smoothly. In the meantime, please reach out to us at support@prepgo.com and we'll do everything we can to help. 🙏
Subscription Help
Response from developer
Hi DadYeti! We're so sorry to hear about this — that's absolutely not the experience we want for you. 😔 Please reach out to us at support@prepgo.com and we'll look into this right away. If a refund is owed, we've got you. 🙏 We also want to make sure cancellation is easy to find going forward and will take your feedback seriously!
Re-current payment
Response from developer
Hi! We're so sorry to hear about this — unexpected charges are the last thing we'd ever want for you. 😔 Please reach out to us directly at support@prepgo.com with your account details and we'll look into this right away. If a refund is owed, we've got you. 🙏 We take billing issues very seriously and want to make sure you're taken care of!
Do NOT GET PLUS
Response from developer
Hi! We're so sorry to hear about this experience — being charged unexpectedly is the last thing we'd ever want for you. 😔 Our free trial is designed to give you a full 7 days before any charge, so something clearly went wrong here, and we want to make it right. Please reach out to us directly at support@prepgo.com with your account details and we'll look into this right away. If a refund is owed, we've got you. 🙏 We take billing issues seriously and want to make sure you're taken care of!
Ai usage + bugged out UI
Response from developer
Hi fionagilman! Thanks for the honest feedback — we really appreciate it! 🙏 You're totally right that there's room to improve, and we're actively working on both the UI polish and the AI-generated visuals. Your input genuinely helps us prioritize what to fix next. If you run into any specific bugs, feel free to shoot us a note at support@prepgo.com — we'd love to hear the details. Thanks for sticking with us and giving PrepGo a shot! 📚
Servers are down
Response from developer
Hi nijial! We're so sorry to hear the servers were down right before your AP test — that's the last thing you needed! 😔 We just released a new update that addresses the server issue, so please update to the latest version and it should be working smoothly. If you're still experiencing any problems, please reach out to us at support@prepgo.com and we'll help you right away. Good luck on your exam! 🤞
AP World History
Response from developer
Hi! We hear you! 🐿️ Actually, College Board updated the official course to AP World History: Modern, which is the "regular" version now. You can definitely use that to study! If there's anything specific missing, let us know at support@prepgo.com. Good luck with your prep! 📚
Don’t subscribe
Response from developer
Hi, we are deeply sorry for the trouble your daughter experienced. This is definitely not the experience we want for our users. Please email us at support@prepgo.com right now with the account details—we will prioritize your case to fix the login issue and ensure you get the service you paid for immediately. 🐿️
Excerpt Questions
Response from developer
Thanks for the 4 stars and your kind words! 🌟 We’re so sorry about the scrolling issue with excerpts on mobile. We’re working on a fix right now to make sure you can study smoothly for your exams. If you have more details, please hit us up at support@prepgo.com. Good luck! 🐿️
Okay but confusing
Response from developer
Hi, we’re really sorry for the frustration. It sounds like a technical bug where documents and maps aren't loading correctly, and we're investigating this immediately. We'd love to fix this for you—could you email support@prepgo.com with your device info? We want to make it right! 🐿️
false advertising
Response from developer
Hi, we’re sorry the price was a surprise. We try to keep it affordable compared to tutors, and we do have a free trial so you can test it first! If you have more thoughts, hit us up at support@prepgo.com. 🐿️
Huge Paywall
Response from developer
Hi, sorry for the confusion! You can actually explore the app first before deciding on the trial. If you're stuck on that screen, try restarting the app or reach out to support@prepgo.com so we can help you get started! 🐿️
Bad app
Response from developer
Hi, we’re so sorry for this experience and we definitely didn't mean to charge you early! Sometimes Apple issues a temporary authorization hold, or the trial wasn't selected correctly. Please email us at support@prepgo.com right away—we’ll look into this and help you resolve the billing issue immediately. 🐿️
What a let down.
Response from developer
Hi, we’re so sorry for letting you down. We’re currently re-checking all AP Art History content and images to fix those issues. Please email us at support@prepgo.com so we can help with your billing/refund right away. We want to make it right! 🐿️
Helpful!
Response from developer
Hi JessieSen, thanks for the 5 stars! 🌟 Glad we can help with APUSH, Chem, and PreCal. If you have any suggestions to make the content even better, email us at support@prepgo.com. Good luck with your exams! 🐿️
Not actually free
Response from developer
Hi, we’re sorry for the confusion! We actually have a free trial so you can try it out first. We need the subscription to keep the app high-quality and ad-free. If you have any questions, just hit us up at support@prepgo.com! 🐿️
Paywall?
Response from developer
Hi, sorry for the confusion! We actually offer a free trial so you can explore everything before subscribing. To keep our content high-quality, some parts do require a plan. Contact us at support@prepgo.com if you need help! 🐿️
Scam
Response from developer
Hi there, we're sorry to hear about your experience. Please reach out to us at support@prepgo.com so we can better understand the issue and assist you. We're committed to providing the best experience! 🐿️
Pay wall on download
Response from developer
Hi, we're really sorry to hear that you feel this way. Please feel free to reach out to us at support@prepgo.com if you'd like to discuss further. We're always here to help! 🐿️
