Worst service I ever recieved
They love taking money but when it comes to returning, they come up with so many.…… rules and ideas. They took a good amount of commission from lessons (from every tutor). They are getting money to connect students and tutors. Then why is their customer service just AI and when you need to talk to a real person, you need to wait 1/2 hour😐 Just another big hungry shark to bite people's money
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App and teachers both have failures
So the app is missing many features and it’s hard to spend time everytime to chat to resolve the issue!
Tutors: many of them do it without qualifications forexample if u are a native French speaker it doesn’t mean u can teach French! Most of sessions I had was with poor connection from their side because of their location, many tutors are sitting in their living room with people around and noise I have to meet their family too if they jump to the camera! They don’t take it serious I wasted more than 30$ to find a tutor till now
They don’t come prepared I’m searching for a kids tutor they say they can do it but at trial none of them had kids friendly material to teach I’m exhausted and not sure if this will work
Tutors: many of them do it without qualifications forexample if u are a native French speaker it doesn’t mean u can teach French! Most of sessions I had was with poor connection from their side because of their location, many tutors are sitting in their living room with people around and noise I have to meet their family too if they jump to the camera! They don’t take it serious I wasted more than 30$ to find a tutor till now
They don’t come prepared I’m searching for a kids tutor they say they can do it but at trial none of them had kids friendly material to teach I’m exhausted and not sure if this will work
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Can’t cancel subscription when tutor quit
The tutors themselves are excellent but this app is designed to steal your money for the rest of your life.
Manipulative subscription
They have smartly made a very manipulative subscription structure where you can’t even cancel the subscription from within the app !
Awful Audio
Booked a language lesson but I could not hear a thing. I logged there was a technical issue, but the app tool my money anyway. Not worth the risk since you have to pay first and may or may not be able to hear the other person.
Good tutors but lacking in customer support
The app is helpful in connecting to tutors in many languages, unfortunately when you need assistance with technical issues or refunds it’s hard to access the support team. First there’s a very unhelpful AI chatbot then waiting to speak to a human, and if the human agent isn’t helpful the app doesn’t give the option to close that conversation so that you can open a new ticket in the hopes of getting a more helpful team member.
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Great but with issues
Preply is a great platform with a lot of helpful tutors. It has honestly helped me so much with language learning. The only thing that I would change is that I can still see under my subscriptions the tutors that I have not started with or canceled. I think there should be an option to remove them from my subscriptions. This is visible on the dashboard. I understand I can archive chats, but I do not want to see the tutors that I have canceled or not started with on my dashboard. One other thing is that when I log into preply, it will prompt me to subscribe with a tutor that I took a trial lesson with about a month or two ago.. I didn’t subscribe to them for a reason, I did leave them a good rating when I asked because they seemed like a good tutor just not right for me. I wish I was not prompted to subscribe to them almost every time I login it is a little annoying. It would be great if you could fix these issues. I have seen some other people on Reddit complaining about the same thing. Thank you!!
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想赚钱的不要考虑这个了，早就饱和，现在进入只会成为韭菜
内卷严重，价格低，现在进没人找太正常了，其他平台很多吐槽它的，还看到一个老师一年多了没开一单
Response from developer
感谢您对应用的反馈。流畅的使用体验对我们至关重要，很遗憾您未能获得满意的使用体验。如果您能提供更多关于您遇到的问题的详细信息，请联系我们的支持团队：support@preply.com。您的反馈对我们非常宝贵，我们将竭诚为您提供帮助！
Perfect!
Great teachers and friendly user interface.
Refund scam & Garbage customer service
It said that they will refund my money but never did it , second their customer service never respond
Great minus subscription model
I understand the purpose of the model is to encourage consistency, but I wish there was an option to pay more for single lessons and/or to not lose credits after the month is up. I know there’s an option to pause but if someone needs to take an extended pause I don’t think the credits should just disappear.
Anyways, the tutors are great and I do enjoy the platform so I will continue to use it.
Anyways, the tutors are great and I do enjoy the platform so I will continue to use it.
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Not worth it
Tried looking for a Spanish teacher for my son, everybody says we don’t have experience with kids.
Uma propaganda enganosa.
Paguei um pacote de 4 aulas. Em momento nenhum paguei um pacote mensal no próximo mês (no caso esse mês) eu não queria continuar com a plataforma porque não gostei quando olho a fatura do meu cartão para minha surpresa estava descontando de novo sem minha autorização porque em momento nenhum eu queria aulas mensais. Disse que iria me fazer o reembolso com desconto da conversão e a conversão já se cobra separado na minha fatura me foi cobrado 90$ + 3$ de conversão, aí para o reembolso querem me pagar 70$. UM ABSURDO ESSE APLICATIVO, não recomendo
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Response from developer
Agradecemos seu feedback. A renovação automática é um recurso padrão de todos os modelos de assinatura, que os alunos aceitam ao iniciar a assinatura. Os alunos têm a opção de pausar, cancelar ou modificar a assinatura a qualquer momento para maior flexibilidade. Entre em contato com nossa equipe de suporte pelo e-mail support@preply.com para obter ajuda com sua conta e dúvidas sobre faturamento.
Forced subscription
It’s ok. I have found a good teacher. But forcing us to get a subscription is so stupid. I had unused lessons and because the subscription fate rolled around, more money came out even though I wasn’t ready. Yes I can pause it, but it will just take the money out again once that is over. Can I just book lessons without this nonsense please???
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최악의 앱
오류 투성이에요. 첫 수업을 튜터가 마음대로 취소하질 않나, 환불도 하나하나 고객센터에 요청해야 해주고, 무슨 오류인지 수업 신청도 안돼요. 슈업 하나 들으려면 한 3일은 고객센터랑 씨름해야 돼요.
Response from developer
앱에 대한 의견을 주셔서 감사합니다. 학생과 선생님 모두에게 원활한 사용 경험이 중요하며, 불편을 드려 죄송합니다. 어떤 문제가 발생하고 있는지 자세히 알려주시면 고객 지원팀에 문의하여 담당자와 직접 상담하실 수 있도록 도와드리겠습니다. 고객님의 소중한 의견에 감사드리며, 언제든 도움을 드릴 준비가 되어 있습니다.
won’t let you sign up
preply says my email is not a valid one, so i can’t even sign up. and i can’t see if anyone meets the criteria i need before i sign up. you have to give them ALL of your info and preferences before they even let you see if their app has what you need. sounds like a scam just to collect your personal data ⚠️
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Great learning experience, average app experience
I’ve been learning with my tutor for about 12 months, and find her fabulous. There are app features that she uses to make our lessons work well, but the admin aspects of the app itself can be frustrating and at times obstructive to the process. The subscription structure feels overly rigid which makes scheduling a constant chore vs being able to set and forget. The constant auto-messaging from the app isn’t annoying and doesn’t seem to be able to be switched off. We have also just had daylight savings time change in my country, and it’s bizarre that the app isn’t able to account for this. We’ll have to reschedule things again in a few weeks when my tutor also has a time change. I’ve heard iTalki is less frustrating to use, so if I had my time again or wasn’t wanting to stay with my tutor, I would try that one instead. Happy learning folks!
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Response from developer
It’s fantastic to hear that your learning experience with your tutor has been so positive! We appreciate your feedback about the app's features and subscription structure. We're grateful for your insights, they are invaluable in helping us improve, and we hope your learning journey continues to be fulfilling!
Dishonesty
Preply allows users to subscribe using the app, but requires a web browser to cancel the same subscription. That is an unreasonable and dishonest trick to convolute the cancellation process. One star for that. Shame on you, Preply
다신 안씀
1. 내 튜터는 Preply 의 topic 컨텐츠로 진행을 하는데 또 뭘 쓸데없이 화면을 바꿔서 태블릿에서 쉽게 할 수 있었는데 이제 굳이 PC에서 practice 들어가서 Switch to the old experience 들어가야함. 2. Practice your words 페이지는 끝나면 화면이 안바뀜 업데이트를 하려면 이런거나 바꿨으면 좋겠음. 3. Disgusting pause system 돈 많이 벌고 싶은가봄. 어쩔수없이 길게 멈춰야할때가 있는데 멈추는 건 길어도 한달 반? 두달? 그 이상 미루려면 한 번 결제하고 balance 충전하고 멈추는게 가능한데 그럼 뭐하러 하냐 그냥 구독취소하는거지. balance가 수명이 긴것도 아님 한달 있으면 사라지는것도 어이가 없음. 돈내고 수업기회를 샀는데 왜 만료됐다고 없애냐고
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Best app to find a tutor
The tutor that I have is amazing along with the others that may ask if I’d like to have them tutor my Chinese lessons. I love this app, it’s very amazing to have for education and to start a whole new life for myself. The tutors are very great and amazing over all aspects. Some may message if you viewed their profile if you may have interest to learn from them, overall love this app and love my tutor for everything she does!!
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