Melissa
She is Amazing 10/10
Not working
It keeps crashing. Not working
Like scammers
They constantly take lessons away for no valid reason. You purchase and schedule lessons, the payment is charged, and then if you cancel a lesson several days in advance, the money simply disappears.
Customer support always claims that the money was only reserved and was never actually charged, even though it was clearly taken from the bank card.
Another issue is that when you decide not to renew your subscription because the app and its support are terrible, they simply remove all of your available lessons. Then you have to spend a very long time proving that those lessons were taken away unfairly.
Support keeps saying, “Yes, we will restore the lessons,” but they never actually restore anything.
This app feels borderline fraudulent. Be very careful.
Customer support always claims that the money was only reserved and was never actually charged, even though it was clearly taken from the bank card.
Another issue is that when you decide not to renew your subscription because the app and its support are terrible, they simply remove all of your available lessons. Then you have to spend a very long time proving that those lessons were taken away unfairly.
Support keeps saying, “Yes, we will restore the lessons,” but they never actually restore anything.
This app feels borderline fraudulent. Be very careful.
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Professores
Professores “nativos “ com mais sotaque que eu… não seria um problema, o problema é a desonestidade de ler um “nativo no Reino Unido” e quando vc ver a pessoa claramente não tem inglês como língua materna, e não aprendeu na infância, fazendo a gente duvidar de outros “certificados “ de eficiência dele.
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Fraud Alert!
I had a bad feeling about this from the start but we connected with an Arabic Tutor named Pierre. It was nothing but confusion and cancellations on the tutors part from the beginning. We paid for 8 lessons up front and got 2 half assed lessons and then were told by the tutor that his Preply account was suspended and he’s can’t fulfill the lessons. Never heard anything from Preply or received any help on finding a new tutor. Can’t get anyone on the phone with an explanation. Beware this app
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No notifications
I am trying to use this app but I get zero notifications. It is horrible.
Rigid systems are unhelpful
I tried to use Preply, and got caught in a complex scheduling regime that saw me lose credit credits costing me more than $120. The system is set up to try to lock you in. If you are a structured person, it will be fine for you, but for anyone who’s busy or needs flexibility, it is a risk. I advise finding another method.
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Price point and quality
There are a variety of Teachers that are and will help me achieve fluency in my chosen language…Spanish.
I am starting with more than one teacher so, I can adapt to different accents from different countries with both men and women so, I can train my ear to better understand most people in the real world.
I plan to take at least four lessons a week from four different teachers AND to watch television in Spanish and listen to
Music in Spanish.
The teacher’s will all have their own way of teaching and eventually I might narrow down to
just two teachers but for now I’m exploring what teacher’s I learn from best!
Preply is great it all depends on us as students to give everything in pursuit of being multilingual! Don’t be afraid to
Experiment!
I am starting with more than one teacher so, I can adapt to different accents from different countries with both men and women so, I can train my ear to better understand most people in the real world.
I plan to take at least four lessons a week from four different teachers AND to watch television in Spanish and listen to
Music in Spanish.
The teacher’s will all have their own way of teaching and eventually I might narrow down to
just two teachers but for now I’m exploring what teacher’s I learn from best!
Preply is great it all depends on us as students to give everything in pursuit of being multilingual! Don’t be afraid to
Experiment!
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Learning Japanese
It’s been great getting to work with someone who lives in Japan and grew up with the language and culture to help me navigate and elevate my Japanese learning! I don’t think I’d know where to go next with my learning without a tutor creating individualized lessons
Rip off
Rip off
이럴거면앱을왜만든건지
채팅방 들어갔다가 나갈라면 렉걸려서 안나가지고 앱 접속할때마다 노래도 끊김 사진 로딩도 진짜오래걸리고 묶어서보내기같은것도 좀 해주면좋겠음... 어떨때는 메시지 보냈는데 나중에보니 안보내진경우도 있고;; 너무 오류가 많음 개선좀
Won’t work
Every time I download the app it keeps not loading or going into error
Very slow
Every time so disappointingly freezes, during meeting sound cuts, and booking all over very slow and nerve wracking
I Came to Learn English. Instead, I Had to Learn How Preply Works.
This is one of the worst user experiences I’ve had in recent years.
I came to Preply with a very simple goal: find an English teacher. Naturally, I wanted to take a few trial lessons before committing to a subscription and decide who would be the best fit for me.
Instead, I spent two full days talking to customer support, being transferred between multiple agents, and trying to understand how Preply’s trial lesson system actually works.
Here’s what happened:
* I purchased a $5 trial lesson.
* I decided to try another teacher.
* The app offered to transfer my balance and pay the price difference.
* Then, without any clear explanation, it required me to purchase a subscription for at least four lessons.
* Customer support gave me a 100% discount for another trial lesson, which didn’t work.
* I was told to update the app, try again, purchase a subscription, or even create a new account.
* In the end, I received a refund because nobody could make the system work as intended.
The most absurd part is that I never had a single lesson with any teacher, yet the system marked my trial lesson as “used.”
Customer support explicitly told me that even a failed attempt to transfer or purchase a trial lesson is treated as if the trial lesson has already been used. In other words, users can lose access to a service they paid for simply because of how the platform is designed.
Even more concerning was the support experience. During the conversation, I received multiple contradictory explanations:
* You can’t purchase a single lesson.
* You can purchase a single lesson with a discount.
* Please update the app.
* Please create a new account.
* This is a system limitation.
* There is nothing more we can do.
* We can refund your money.
At one point, I was officially advised to create a second account just to purchase a trial lesson. If creating a new account is the recommended workaround for basic functionality, the problem is clearly not with the user.
The entire concept of a trial lesson becomes meaningless if users are expected to commit to a subscription before they have the opportunity to compare teachers. Finding the right tutor is the single most important part of learning a language, yet the product actively makes that process difficult.
What disappointed me the most is that the platform hides important limitations until you reach the payment flow. The product logic is confusing, and customer support cannot provide clear or consistent answers.
I came to Preply to learn English. Instead, I spent two days learning how Preply’s internal system works.
Unfortunately, after this experience, I cannot recommend Preply to anyone.
I came to Preply with a very simple goal: find an English teacher. Naturally, I wanted to take a few trial lessons before committing to a subscription and decide who would be the best fit for me.
Instead, I spent two full days talking to customer support, being transferred between multiple agents, and trying to understand how Preply’s trial lesson system actually works.
Here’s what happened:
* I purchased a $5 trial lesson.
* I decided to try another teacher.
* The app offered to transfer my balance and pay the price difference.
* Then, without any clear explanation, it required me to purchase a subscription for at least four lessons.
* Customer support gave me a 100% discount for another trial lesson, which didn’t work.
* I was told to update the app, try again, purchase a subscription, or even create a new account.
* In the end, I received a refund because nobody could make the system work as intended.
The most absurd part is that I never had a single lesson with any teacher, yet the system marked my trial lesson as “used.”
Customer support explicitly told me that even a failed attempt to transfer or purchase a trial lesson is treated as if the trial lesson has already been used. In other words, users can lose access to a service they paid for simply because of how the platform is designed.
Even more concerning was the support experience. During the conversation, I received multiple contradictory explanations:
* You can’t purchase a single lesson.
* You can purchase a single lesson with a discount.
* Please update the app.
* Please create a new account.
* This is a system limitation.
* There is nothing more we can do.
* We can refund your money.
At one point, I was officially advised to create a second account just to purchase a trial lesson. If creating a new account is the recommended workaround for basic functionality, the problem is clearly not with the user.
The entire concept of a trial lesson becomes meaningless if users are expected to commit to a subscription before they have the opportunity to compare teachers. Finding the right tutor is the single most important part of learning a language, yet the product actively makes that process difficult.
What disappointed me the most is that the platform hides important limitations until you reach the payment flow. The product logic is confusing, and customer support cannot provide clear or consistent answers.
I came to Preply to learn English. Instead, I spent two days learning how Preply’s internal system works.
Unfortunately, after this experience, I cannot recommend Preply to anyone.
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Terrible service
I buy a subscription with a French tutor. He has so irresponsible and he cancelled me three classes for x reasons, always wanted to reschedule. The last time he let me waiting 1 hour, and never showed up. I wanted to let a review in his profile but he blocked me. It’s what tutors do so you always see good reviews. And I had 3 lessons in my balance and Preply said it cannot be refunded. Unbelievable.
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Lindsay’s Spanish lessons
My teacher is fun and patience and easy to talk to makes learning easier and no pressure
Perfect
I really like the way she teaches. She has cleared my doubts, even I asked many times with patience.
Ask too much to buy more classes
Good app. Works well.
I hate that it asks all the time to buy more classes. Let me decide please!!!
Zero incentive if you buy a bigger package of classes, it is the same price, so why push us to buy and buy.
Tutors deserve separate reviews, and the app allows us to rate them, so this review is only for the App
I hate that it asks all the time to buy more classes. Let me decide please!!!
Zero incentive if you buy a bigger package of classes, it is the same price, so why push us to buy and buy.
Tutors deserve separate reviews, and the app allows us to rate them, so this review is only for the App
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Excellent Tutor
Theresa M is an excellent tutor. She is knowledgeable, patient, and very professional
Roban
Solo te roban tu dinero cuando quieres programar los profesores solo te roban tu dinero y no te dejan hacerlo
