Good but Way Too Many Emails
Works fine but the app sends so many emails. For example, I receive emails saying “your lesson is soon” as if I can’t organise my own time. The amount of emails I receive from PREPLY puts me off the service.
Preply Keeps Your Money for Lessons You Never Get to Use
Very disappointing customer service and an unfair policy. Due to a particularly busy work schedule, I wasn’t able to book my lessons for a while. As a result, my 8 prepaid lessons expired unused. Despite wanting to resume learning, Preply refuses to offer any flexibility or restore them. Basically, they keep your money for lessons you never received. Think twice before purchasing packages.
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Next level
Great app. Real humans as tutors. I was looking for a specific accent, found the teacher and now my pronunciation can be improved in a real time!
Excelente
Sensacional o aplicativo!
注册不顺利
简介视频上传提示失败，折腾一天一直都是上传不了，而且中国大陆又无法使用YuoTube
Super prof
Déborah sait s’adapter aux enfants et parle très bien français avec eux! Elle est souriante et agréable ce qui donne envie de s’investir.
Not great for tutors, earning is essentially a gamble!
As a tutor, I like that Preply allows you to set your own hourly rate and manage your availability. However, the payment structure makes earning worthwhile income difficult, especially for new tutors. Preply takes 100% of the tutor’s earnings from the initial trial lesson, followed by a commission on subsequent lessons, and there are also withdrawal fees. I understand that the platform needs to make money, but not receiving any compensation for trial lessons- despite the time spent preparing and teaching them - makes the earning potential feel very low. For example, I have been on this platform as a tutor for about a month and have done about 4 total lessons. Out of those, only one of them was a non-trial lesson. Since my price was set at $15/hr, my total earning from these lessons was $8 total after commission and withdrawal fee. So I essentially spent 4 good hours teaching and a few hours prepping beforehand just so I could earn $8? Varsity tutors is better overall as I can earn a fixed $18/hr every time I teach. Overall, I think the platform has potential, but the tutor compensation model could be much more fair.
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Very Poor Customer Service and Frustrating Platform Experience
I am very disappointed with Preply’s customer service and overall platform experience.
Every time I need assistance, I have to wait 20–40 minutes just to reach customer support, and even then, many issues are not properly resolved.
The platform itself is full of frustrating problems. For example, transferring unused lesson credits from one tutor to another is unnecessarily complicated. Sometimes the system converts credits into strange fractional lesson amounts, and other times it simply refuses to allow transfers.
Finding the customer support chat is already difficult enough. Once you finally reach someone, it can take another 30 minutes or more to resolve even a simple issue.
Lessons can also be unexpectedly cancelled or interrupted by system problems or tutor mistakes. Trying to recover your lesson credits afterward is incredibly frustrating and time-consuming.
We are not talking about large amounts of money—sometimes it is just the cost of a single lesson. But customers should not have to waste so much time fighting to get back what they have already paid for.
To make matters worse, the overall quality of tutors is quite average and does not justify all these headaches.
My honest opinion: I would not recommend Preply. The company needs to seriously improve its customer service, credit transfer system, and overall reliability. Customers deserve a much better experience.
Every time I need assistance, I have to wait 20–40 minutes just to reach customer support, and even then, many issues are not properly resolved.
The platform itself is full of frustrating problems. For example, transferring unused lesson credits from one tutor to another is unnecessarily complicated. Sometimes the system converts credits into strange fractional lesson amounts, and other times it simply refuses to allow transfers.
Finding the customer support chat is already difficult enough. Once you finally reach someone, it can take another 30 minutes or more to resolve even a simple issue.
Lessons can also be unexpectedly cancelled or interrupted by system problems or tutor mistakes. Trying to recover your lesson credits afterward is incredibly frustrating and time-consuming.
We are not talking about large amounts of money—sometimes it is just the cost of a single lesson. But customers should not have to waste so much time fighting to get back what they have already paid for.
To make matters worse, the overall quality of tutors is quite average and does not justify all these headaches.
My honest opinion: I would not recommend Preply. The company needs to seriously improve its customer service, credit transfer system, and overall reliability. Customers deserve a much better experience.
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It’s a subscription trap
Great teachers, but the platform is so confusing and built to trap you into a subscription that you can’t get out of easily.
Response from developer
Thank you for your feedback—we’re glad to hear you had a great experience with your tutor! We're sorry the subscription format didn’t meet your needs. We’re always working to improve flexibility, so we appreciate your input. Please contact our support team, we’d love to help you find a plan that suits your schedule better.
Amazing Learning
My teacher is the most amazing teacher! The app is wonderful and easy to follow. I have learned so much already in just a few sessions.
Can’t cancel or get refund
They force you to auto pay over and over and then you can’t get your money back. Awful.
They took my money even I canceled the plan for months so I changed my card ….
Terrible
Need help
I haven’t been able to register as a tutor on my phone, what seems to be the problem ? Can you solve it?
Acesso
Não estou conseguindo acessar o app, não faz o login de jeito nenhum, o que pode ser?
Worst service I ever recieved
They love taking money but when it comes to returning, they come up with so many.…… rules and ideas. They took a good amount of commission from lessons (from every tutor). They are getting money to connect students and tutors. Then why is their customer service just AI and when you need to talk to a real person, you need to wait 1/2 hour😐 Just another big hungry shark to bite people's money
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Response from developer
We’re sorry for this experience! At Preply, we have real agents available 24/7 to assist you. Contact us again via live chat or support@preply.com and our team will prioritize resolving your concerns immediately.
App and teachers both have failures
So the app is missing many features and it’s hard to spend time everytime to chat to resolve the issue!
Tutors: many of them do it without qualifications forexample if u are a native French speaker it doesn’t mean u can teach French! Most of sessions I had was with poor connection from their side because of their location, many tutors are sitting in their living room with people around and noise I have to meet their family too if they jump to the camera! They don’t take it serious I wasted more than 30$ to find a tutor till now
They don’t come prepared I’m searching for a kids tutor they say they can do it but at trial none of them had kids friendly material to teach I’m exhausted and not sure if this will work
Tutors: many of them do it without qualifications forexample if u are a native French speaker it doesn’t mean u can teach French! Most of sessions I had was with poor connection from their side because of their location, many tutors are sitting in their living room with people around and noise I have to meet their family too if they jump to the camera! They don’t take it serious I wasted more than 30$ to find a tutor till now
They don’t come prepared I’m searching for a kids tutor they say they can do it but at trial none of them had kids friendly material to teach I’m exhausted and not sure if this will work
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Response from developer
We’re sorry for this experience! At Preply, we have dedicated tutors who specialize in teaching kids. Contact us via live chat or support@preply.com and our team will help you find the perfect match for your child!
Can’t cancel subscription when tutor quit
The tutors themselves are excellent but this app is designed to steal your money for the rest of your life.
Manipulative subscription
They have smartly made a very manipulative subscription structure where you can’t even cancel the subscription from within the app !
Awful Audio
Booked a language lesson but I could not hear a thing. I logged there was a technical issue, but the app tool my money anyway. Not worth the risk since you have to pay first and may or may not be able to hear the other person.
Good tutors but lacking in customer support
The app is helpful in connecting to tutors in many languages, unfortunately when you need assistance with technical issues or refunds it’s hard to access the support team. First there’s a very unhelpful AI chatbot then waiting to speak to a human, and if the human agent isn’t helpful the app doesn’t give the option to close that conversation so that you can open a new ticket in the hopes of getting a more helpful team member.
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