PRESETS User Reviews

Customer Experience

Positive experience84.0% of reviews
Neutral4.9% of reviews
Negative experience11.2% of reviews

~ Based on 860 written reviews from the US App Store.

What users say

Is PRESETS Safe?

PRESETS: Photo Editor, Filters appears safe based on user ratings. AppsHunter Safety Score for PRESETS is 96/100.

This assessment is based on 10,079 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.6% of ratings point to a safe experience
3.4% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 10,079 App Store ratings for PRESETS.

Is PRESETS Legit?

PRESETS: Photo Editor, Filters appears to be a legitimate app. AppsHunter Legitimacy Score for PRESETS is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

amoo

Amo o fato de ninguém que eu conheça sabe desse app

Uygulama atıyor

Rengi farklı fotoğrafa kopyalıyorum uygulama kapanıyor

Buena app

Es una muy buena app de filtros. El único inconveniente que le encuentro es que tiene demasiados filtros. Me abruma la excesiva cantidad. Preferiría que la app tuviese menos y de mayor calidad.

Best

I love this app

.

This app is complete garbage. It charges money without any warning or notification, and customer support doesn’t respond at all. No one cares about users or solving problems. Absolutely disappointing experience — avoid this app.

I LOVE THIS APP

I love this app! Although I don’t pay for it,it still has an amazing camera! I love the camera and I love the filters!! It is an amazing app. I just wish you didn’t have to pay to watch you insta feed on there💕

Anonymous

worst app ever I 𝕨𝕠𝕦𝕝𝕕 give it a zero star, but it won’t let me so don’t waste your time on it

скасуйте мені підписку

I canceled my subscription on time, I am 100% sure of that. Yet somehow, I’ve been charged $29 and now I’m being told I have “debt.” Because of this, I can’t download anything or use the App Store properly. It’s been a month since I submitted a request to resolve this, and nothing has been done.

This is completely unacceptable. I am not going to pay for something I did not agree to or use. If this issue is not resolved and you don’t fix this mistake, I will start leaving negative reviews about this app everywhere.

Terrible customer support and a very frustrating experience.
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Подписка

Если сейчас отменю подписку, но она у меня до 18.02.2027, функции перестанут работать? Или же будет работать платная версия после отмены?

Muy bueno

Me encanta

Фото

Очень нравится это приложение для фото

Перестало надежно работать

К сожалению, оплаченная версия перестала работать - невозможно наложить фильтр и спецэффект (пишет, чтобы пробовали позже). Ни восстановление покупок, ни перезагрузка приложения не помогли решить проблему. Жаль, что больше нет возможности положиться на надежность этого приложения.

Response from developer

Здравствуйте. Спасибо за ваш отзыв и приносим извинения за доставленные неудобства. Хотим пояснить, что некоторые функции приложения (включая эффекты и отдельные сервисы) загружаются с облачных серверов. Работа этих серверов может зависеть от региональных ограничений, интернет-провайдеров или сетевой инфраструктуры в конкретной стране. В некоторых регионах доступ к облачным сервисам может быть ограничен или нестабилен, что может вызывать сообщения «попробуйте позже» и невозможность применить фильтры или спецэффекты. Со своей стороны приложение работает корректно, однако мы, к сожалению, не можем повлиять на ограничения или перебои в работе сетевой инфраструктуры на стороне страны или провайдеров. Если у вас есть активная подписка, она продолжает действовать, и при восстановлении стабильного доступа к серверам функции снова будут работать автоматически. Если проблема сохраняется, пожалуйста, свяжитесь с нами через поддержку в приложении — мы постараемся помочь и проверить вашу ситуацию индивидуально. Спасибо за понимание.

FRAUD!! DONT PAY SUBSCRIPTION

I was editing photos and used a free trial. It charged my card after the trial and did not allow me to use the pro version. I contacted “Emma” with customer service and she told me it’s impossible to cancel any future charges on my card. This is an in app purchase and not on my apple subscriptions so I can’t cancel that way. They won’t refund me and I have to completely change my card because this fraudulent app won’t give me the pro version I paid for and won’t stop my card from getting charged next time.
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Response from developer

We’re very sorry to hear about your experience, but we would like to clarify some important points because the information in this review is not correct. Our app uses only official Apple App Store subscriptions. We do not process payments ourselves and we do not have access to your card details. All subscriptions are handled entirely by Apple and are always visible in your Apple ID settings under: Settings → [Your Name] → Subscriptions Every subscription can be cancelled at any time directly through your Apple account. We have never stated that cancelling is impossible, because that would be incorrect. Developers cannot prevent users from cancelling App Store subscriptions. If you do not see the subscription in your account, it usually means: • You may be signed in with a different Apple ID • The purchase was made on another Apple account • There is a billing issue that only Apple Support can resolve For any billing or refund requests, Apple is the only party that can issue refunds since they handle all payments. You can contact them at: reportaproblem.apple.com If you are not receiving Pro access after an active subscription, please contact us directly through in-app support and we will gladly help restore your purchase. We take accusations of fraud very seriously, and we want to reassure everyone that all payments are processed securely through Apple’s system. We’re here to help.

Re-reviewing - Customer Support saved my day!

I love using this app as a creator and due to some glitches I was unable to renew my subscription but the app support helped me through it! I fully rely on this app for creative content, it’s truly a one stop solution for all creators 🤍

Response from developer

Hello! Please, send us a message to our live support! 💖

Cannot renew subscription

It says the app is being modified and so I cannot renew my subscription. Kindly help, I have reached out via chat and email and nothing!

THE BEST APP EVER!

Literally use this app for all my photos you won’t regret it!

Cannot renew subscription

It says the app is being modified and so I cannot renew my subscription. Kindly help

Pago

Se ve bonita, pero es triste que se paguen la mayoría de cosas

The only editing app I use!

I love this app so much. It’s the only app I use editing photos. It’s so user friendly and I love all the filters I could use. Saves me time and all. Thank you!

Effects don’t work anymore

Unfortunately effects aren’t working! The app says “check your connection”, but my connection is alright and the internet is working perfectly. Please check this bug and fix it!

Response from developer

Hello! Can you send us a message using our live chat or to support@presets.app and we will help you right away! 🥺