Unhelpful
The AI freezes and then the appointment time comes and it won’t work because you didn’t finish the AI assessment that didn’t work. I can’t see an in person doctor because they keep sending me to this online garbage when they can’t even check what I need looked at via the phone without buying my own equipment. I don’t want to buy my own equipment that’s why I see a doctor.
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Video Appt
The doctor listened and also asked questions. Seemed to care genuinely
Personal attention
Excellent appt personal review of my concerns.
Positive interaction and decisive actions for both the MD and myself.
Positive appt
Positive interaction and decisive actions for both the MD and myself.
Positive appt
Not worth it
Doctor was unable to actually do anything and provided no more guidance beyond what I already knew from personally reading articles on the internet. Initially I thought it was awesome how fast I could be seen, but in hindsight I could have skipped the appointment altogether and have paid less, been more informed on my own, and not lost an hour of sleep waiting for my appointment. What is the point of this service if the best outcome is to need to go in person to get any sort of results anyway? If you have a need where you truly need to see a doctor you’re going to just delay going to urgent care or the ER with this. Why not start where you can actually get help?
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Quick, same day appointment!
What a consoling thought—in pain? Talk with an expert the same day…amazing! Thank you for your compassionate care!
Great
My doctor was Amy
Grateful
I have been dealing with a genetic disorder on top of 4 other issues. The past two years I have seen Dr. after Dr. and they don't communicate. Looking forward to having all care at one place.
UTI
Dr Steury was wonderful. Very understanding and helpful. Would not hesitate to use this method again.
Excellent Encounter
Dr. Hoffman was kind, understanding, fast and efficient. Very appreciative of care received.
Great to talk to a doctor tonight!
Great to bounce my symptoms off a doctor tonight. Been really struggling with symptoms and needed to hear what I should do.
Basic functionality missing - kids can only be linked to one adult account.
It’s 2026 and children still typically have two biologic parents. You might assume that two parents might be able to link their shared children to their own account, but you would be wrong. This would be annoying in the context of a single household but is positively infuriating when the parents don’t cohabitate. Absolutely unacceptable half baked garbage in my opinion.
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Doctor On demand
For the first usage it was a bit disorienting and then i got it, will take a few times to get the routine.
Medication change
When I needed a prep changed due to not tolerating they were within minutes which was so nice and quick. Definitely will use this resource again.
I’m part of a pilot with a virtual PCP - nothing but a headache!
I was assigned to a pilot to have a virtual primary care provider. This has turned into a real nightmare. Bad idea. i’ve been trying for four days just to set an appointment and they keep telling me i’m not allowed to schedule an appointment to see a doctor in person, because I need to see a virtual provider first. However, I have a chronic lung issue and I need a doctor to listen to my lungs in person. I have been sick for a week and a half and trying for the last four days just to make an appointment with Mayo Clinic. how would they listen to my lung online? The schedulers (who are very nice on the phone) commiserate with me and say they run into this all the time. They do not like this pilot either.
But they just keep saying I can’t have an appointment to see a doctor in person. So I finally tried this primary care on demand app to get an appointment on demand. I clicked on an “immediate” appointment and it said unavailable. so then I clicked on “schedule.” The first virtual appointment was the next day in the evening. so much for on demand. This does not meet my needs at all. just let me see a regular doctor in person. Is that too much to ask of Mayo Clinic?
But they just keep saying I can’t have an appointment to see a doctor in person. So I finally tried this primary care on demand app to get an appointment on demand. I clicked on an “immediate” appointment and it said unavailable. so then I clicked on “schedule.” The first virtual appointment was the next day in the evening. so much for on demand. This does not meet my needs at all. just let me see a regular doctor in person. Is that too much to ask of Mayo Clinic?
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Illness
The Dr was very professional and a great listener. I relayed my symptoms, told her I just tested positive for Covid. Rx was ordered and instructed to hold my trazadone while taking paxlovid. Great experience especially when you are sick.
Greg
Very easy and fast thanks
Great service
I appreciate being able to get help when I need it. I first checked for an appointment with my primary care doctor and had to wait 6 weeks - not ok when you need help right away.
In person is not always necessary and the on demand service worked great for me. I just needed a sinus prescription from past history.
In person is not always necessary and the on demand service worked great for me. I just needed a sinus prescription from past history.
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5 Star Quick, Helpful and Accurate Diagnosis and Treatment! Thank you!
The entire visit was excellent and seamless after I was kindly reminded to enter my insurance information. Both Daphnie G and Saffiyah K helped the process go smoothly. Dr. Ghaffar was knowledgeable, thorough, and helpful. His careful attention to my concerns about my eye infection were all addressed. I received the proper treatment with the antibiotic drops prescription immediately sent to my preferred pharmacy.
Importantly, 24 hours later I already see improvement with decreased redness, pain, and swelling of my infected left eye. I am so grateful for everyone’s excellent attention to my care and the ease of access I could obtain from the comfort of my own home with only a very minimal wait time. Thanks very much for this service. I am proud to be both a prior Mayo employee and a current Mayo patient.
Sincerely,
TJV, MD
Importantly, 24 hours later I already see improvement with decreased redness, pain, and swelling of my infected left eye. I am so grateful for everyone’s excellent attention to my care and the ease of access I could obtain from the comfort of my own home with only a very minimal wait time. Thanks very much for this service. I am proud to be both a prior Mayo employee and a current Mayo patient.
Sincerely,
TJV, MD
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Convenient way to be seen when you need medical attention!
The doctors at Mayo our excellent. Very knowledgeable and this process was convenient I didn't have to drive four hours to see somebody in Rochester. There's a reason why Mayo is an award-winning hospital/clinic!
Asthma flare
I have random asthma flares and I know what I need to do. Having the online option was amazing for a first line of defense, without the wait at urgent care or getting unnecessary tests done. Will definitely do this again!
