Have you thought of making this accessible? It’s 2025!
I am a visually impaired user of my chart, and I have to say this is the least user-friendly application I have come across. My chart and other organizations has been accessible and user-friendly, but this one is not! if I ever if I needed to find something quickly, my chart is not what I would use! I have attempted to ask that this site be made accessible, and my request falls on deaf ears! T
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Useless
I want to make an appointment with my primary care provider. So I tap on “make an appointment with a provider you’ve seen before”. I am prompted to choose what I need to be seen for. The options are all highly specialized things like dermatology and lab appointments. There is no option for a basic office visit. I have only been seen by one provider before and she doesn’t even offer these options.
So I go to try making an appointment with a provider I haven’t seen before. Here, primary care is an option. I tap on it. I am prompted with an insanely long list of available providers, and somehow, STILL, my doctor is not on this list.
This app is clunky at best and disorienting at worst. There are 1500 menu options with no clear explanation as to what they actually do. I can’t find the information I need, and I certainly can’t set up a simple generic doctor visit. It has been like this for years and they clearly have no intention of ever fixing it. Genuinely thinking of finding a new healthcare group to move to because it should not be this difficult just to set up a basic appointment.
So I go to try making an appointment with a provider I haven’t seen before. Here, primary care is an option. I tap on it. I am prompted with an insanely long list of available providers, and somehow, STILL, my doctor is not on this list.
This app is clunky at best and disorienting at worst. There are 1500 menu options with no clear explanation as to what they actually do. I can’t find the information I need, and I certainly can’t set up a simple generic doctor visit. It has been like this for years and they clearly have no intention of ever fixing it. Genuinely thinking of finding a new healthcare group to move to because it should not be this difficult just to set up a basic appointment.
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We aren’t clinicians
None of the nested sections make sense to non clinicians. Just a hodge podge of menus with random info.
Known issue they refused to fix
I actually did not mind this app when my account was working. However, for some reason, my account login page says “something went wrong “. When I called the provided technical support number (in the app), the IT department was very unconcerned about the situation.
The representative said they were aware of the problem, that it had been going on for months, and that a ticket had been submitted with their developer.
However, they could not provide a time frame for a fix. This lack of concern is frustrating, and it suggests a failure to care for patients.
If a health provider wants to give the perception of caring about their patients, it should start with making sure its app works properly.
The representative said they were aware of the problem, that it had been going on for months, and that a ticket had been submitted with their developer.
However, they could not provide a time frame for a fix. This lack of concern is frustrating, and it suggests a failure to care for patients.
If a health provider wants to give the perception of caring about their patients, it should start with making sure its app works properly.
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Great app
It’s simple and easy can’t explained why there would be any bad reciews
