Clinical notes
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AABQ-JOY
Helpful but too unreliable for key functions
While generally helpful, the app is unreliable in a few important ways: 1) It seems to be blocked within some Mayo facilities, and that makes it nearly impossible to check next appointments or verify tests ordered at critical times. 2) The login process sometimes gets stuck in a loop. I’m directed to enter ID and password, do the verification, and then it asks for the password again etc. 3) Scheduling is overly complicated. After my provider asks me to make an appointment, there often aren’t the right options available in the app to complete the task. It may have dozens of times available, but if two things need to be scheduled, the system cannot seem to connect those dots. If flight booking apps have had this capability for decades, surely this app can do it in 2026.
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YYenni99
Authentication nightmare
Here are the issues:
- new account setup is clunky and redirects to a browser instead of staying in app
- authentication doesn’t consistently work
- the app is useless if the backend can’t pull data, it just sits there trying to load then throws an error message after a while. No in app support, no diagnostic info to try to help determine why the app can’t connect or pull data.
- new account setup is clunky and redirects to a browser instead of staying in app
- authentication doesn’t consistently work
- the app is useless if the backend can’t pull data, it just sits there trying to load then throws an error message after a while. No in app support, no diagnostic info to try to help determine why the app can’t connect or pull data.
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QQuid
GREAT APP!
This app puts all my appointments tests and notes in one place.
DDaserg4242
Authentication issues
Randomly decides when it will accept facial recognition versus requiring password. Since I don’t memorize my passwords, this means I can’t login again until I look it up and then enter it. It doesn’t seem to be based on time between logins, as my last login was less than 24 hours ago and I still can’t get in without a password. For a company as revered as Mayo, they have a terrible app.
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Ssooziqt
