“Full Access”
Why on earth does the app suddenly need full calendar access to add appointments? Add events only is all the permission the app has ever had and all anyone should be comfortable providing. It is a wild invasion of privacy to require full access.
Not working
I can login but no features work once I login. I’ve tried deleting and redownloading. Nothing fixes it. I hope they update the app soon.
stop this double authentication nonsense!
if you want to send me a message send it by email. Don't make me log into the portal and especially don't make me use double authentication when I log into the portal. This whole system is a complete waste of time.
“Connectivity Problem”
Made an account and can’t even log in because there’s always a “connectivity problem”. I have strong internet and data so that shouldn’t be an issue. Garbage app.
Doesn’t work
App will not load.
Best I’ve Used
From an administrative perspective, Mayo really nails it. This is what a patient portal is supposed to do.
The app make it easy to access all the information you need as a patient: appointments, pre-checkin, messages, prescriptions, etc.
The screen layouts are simple and easy to read as well, which makes the overall user experience less stressful — no searching around for what you need.
Of course, none of this would matter if the Mayo staff weren’t responsive and highly professional; fortunately they are.
The app make it easy to access all the information you need as a patient: appointments, pre-checkin, messages, prescriptions, etc.
The screen layouts are simple and easy to read as well, which makes the overall user experience less stressful — no searching around for what you need.
Of course, none of this would matter if the Mayo staff weren’t responsive and highly professional; fortunately they are.
Show more
Danger to motion sensitive people!!
I now have to go to the website because I cannot change the motion and my iPhone options are already changed to be reduced, but the app now has its own demons
Turning off earlier appointments notifications
Turning off earlier appointments notifications is not readily apparent even though it says that it is!
text
text
It’s a solid app - but…
I don’t know where to report bugs.
I used the app to get a detailed bill and it was very fast! However, the message told me to find the report in “statements and letters” (I’m unsure about the statements part - but sure about letters. )
And I cannot find where the report ended up.
There are some other confusing aspects of the interface. I do not send many medical messages, but 3 of them were left in draft mode after I tapped send. I will now wait a longer time before leaving the send screen .. even though I’m not rushing through the process.
I used the app to get a detailed bill and it was very fast! However, the message told me to find the report in “statements and letters” (I’m unsure about the statements part - but sure about letters. )
And I cannot find where the report ended up.
There are some other confusing aspects of the interface. I do not send many medical messages, but 3 of them were left in draft mode after I tapped send. I will now wait a longer time before leaving the send screen .. even though I’m not rushing through the process.
Show more
Robert Myers 52349
Horrible communication
You should be ashamed of yourself
You should be ashamed of yourself
Frequent app updates, that then requires password again
Every time the app is updated (which is frequently), I have to put in my login and password again, instead of using the Face ID that I had already configured from the previous version. It’s inconvenient and annoying.
text
text
Inoperable
Nothing works. I can’t get pages to load, everything comes up with an error, despite deleting and reloading several times.
Buggy experience
Please fix some of these bugs with this app, random notifications to nothing, marked read messages becoming unread, and phantom estimates. This makes managing care for several accounts difficult.
I use this app often
I have had this app for a few years know. I started using it after my brain bleed & hospital stay. Today it has been useful keeping track of appointments & messaging my doctors if I have questions. Another nice feature is being able to see test results. I recommend this app to friends who use Mayo.
Show more
List of Pending Test Results
The app is fantastic, including the ability to access test results as soon as they are available. However, I really would like to know what other testing was ordered with pending results!!! Not only does that information help to prevent over-interpretation of available test results, it will let me know when everything is in, so I can stop checking.
Show more
Login issues on Iphone
Unable to login with latest app update.
Total rip-off and scam!!!
If I could give 5 negative stars I would.
Several months ago, I signed up for the Mayo Clinic Diet and got the app. When I found that their diet was totally unsuitable for me, I asked for a refund, and they refused. I cancelled my “membership”, deleted the app and hoped never to hear from them again. Now today I get an eMail thanking me for paying $19.07, which was apparently charged to a credit card or service like PayPal, without even having the courtesy to inform me as to what card or service this was done through. When I tried to access my “account” to make sure I didn’t have any active “memberships” or “subscriptions”, I was unable to do so. I sent request for a password reset, but haven’t received a response. I tried calling their number but all I get is a busy signal.
I tried to lodge a complaint, but everything apparently has to go through “social media” which I don't use, so you can’t even lodge a complaint online. I finally got an eMail address, so I forwarded the eMail with the charge to them. I don’t expect they will refund my money, given my previous experience with them. I went to the BBB, but they are not BBB accredited — wonder why.
I want to end this, get my $19.07 back, have all “subscriptions”, “memberships” and any and all recurring or non-recurring charges from them cancelled, and I never want to hear from them again except to inform me that the above cancellations have been done. In the meantime, I’m warning everyone I can that this is a total rip-off and a scam!!
Several months ago, I signed up for the Mayo Clinic Diet and got the app. When I found that their diet was totally unsuitable for me, I asked for a refund, and they refused. I cancelled my “membership”, deleted the app and hoped never to hear from them again. Now today I get an eMail thanking me for paying $19.07, which was apparently charged to a credit card or service like PayPal, without even having the courtesy to inform me as to what card or service this was done through. When I tried to access my “account” to make sure I didn’t have any active “memberships” or “subscriptions”, I was unable to do so. I sent request for a password reset, but haven’t received a response. I tried calling their number but all I get is a busy signal.
I tried to lodge a complaint, but everything apparently has to go through “social media” which I don't use, so you can’t even lodge a complaint online. I finally got an eMail address, so I forwarded the eMail with the charge to them. I don’t expect they will refund my money, given my previous experience with them. I went to the BBB, but they are not BBB accredited — wonder why.
I want to end this, get my $19.07 back, have all “subscriptions”, “memberships” and any and all recurring or non-recurring charges from them cancelled, and I never want to hear from them again except to inform me that the above cancellations have been done. In the meantime, I’m warning everyone I can that this is a total rip-off and a scam!!
Show more
Can’t schedule appointments
This app has gone downhill, I use to be able to schedule appointments in the app. But now if I want to make an appointment I have to request one or call. Such an inconvenience!
