Clinical notes
Not clear Choice to access
Helpful but too unreliable for key functions
While generally helpful, the app is unreliable in a few important ways: 1) It seems to be blocked within some Mayo facilities, and that makes it nearly impossible to check next appointments or verify tests ordered at critical times. 2) The login process sometimes gets stuck in a loop. I’m directed to enter ID and password, do the verification, and then it asks for the password again etc. 3) Scheduling is overly complicated. After my provider asks me to make an appointment, there often aren’t the right options available in the app to complete the task. It may have dozens of times available, but if two things need to be scheduled, the system cannot seem to connect those dots. If flight booking apps have had this capability for decades, surely this app can do it in 2026.
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Authentication nightmare
Here are the issues:
- new account setup is clunky and redirects to a browser instead of staying in app
- authentication doesn’t consistently work
- the app is useless if the backend can’t pull data, it just sits there trying to load then throws an error message after a while. No in app support, no diagnostic info to try to help determine why the app can’t connect or pull data.
- new account setup is clunky and redirects to a browser instead of staying in app
- authentication doesn’t consistently work
- the app is useless if the backend can’t pull data, it just sits there trying to load then throws an error message after a while. No in app support, no diagnostic info to try to help determine why the app can’t connect or pull data.
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GREAT APP!
This app puts all my appointments tests and notes in one place.
Authentication issues
Randomly decides when it will accept facial recognition versus requiring password. Since I don’t memorize my passwords, this means I can’t login again until I look it up and then enter it. It doesn’t seem to be based on time between logins, as my last login was less than 24 hours ago and I still can’t get in without a password. For a company as revered as Mayo, they have a terrible app.
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Unusable.
It’s ridiculous that I have to buy a new iPad in order to use the app. I’m not going to but I can’t see my messages through the app and the email wants me to open the app to see messages. My iPad is old and I can’t update to whatever version they think I need.
Needs to be better
I hate to knock on somebody’s work, but this might be the worst app for any medical facility that I’ve ever used. I can’t tell you how many times I’ve gone through a scheduling of an appointment and after a good five or six screens, it pops up oh, you can’t do that from the app. if you can’t schedule every appointment from the application, it is useless. And don’t get me started about your messaging system through the app. I think at this point you’re better off cutting your losses and just pay for a service like my chart.
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I phone not new enough
My I phone is not new enough therefore I get stuck in a loop to upgrade my app. Worthless unless I buy a new phone.
App doesn’t work
Signs in but nothing loads.
Lack Luster
This app is pretty awful. Crashes, not intuitive, and is down for updates weekly.
Want to get records to download for a provider outside Mayo Clinic? Good luck. It’s buried and when you do ask it to download one appointments records (I.e. labs) it will save a 200+ page “summary” that includes face sheets and your entire chart.
Oh you want to make changes to your communication preferences? That’s 4 clicks to get to a list of sub menus. Then each sub menu has an expand of more sub menus. This would be easily fixed by giving the ability to expand at a top level.
Mayo Clinic is ranked #1 but their app designers aren’t held to the same standard it seems.
Want to get records to download for a provider outside Mayo Clinic? Good luck. It’s buried and when you do ask it to download one appointments records (I.e. labs) it will save a 200+ page “summary” that includes face sheets and your entire chart.
Oh you want to make changes to your communication preferences? That’s 4 clicks to get to a list of sub menus. Then each sub menu has an expand of more sub menus. This would be easily fixed by giving the ability to expand at a top level.
Mayo Clinic is ranked #1 but their app designers aren’t held to the same standard it seems.
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Appointment Alerts Not Working
This is a good app.
However, it does not notify when an appointment has been added, changed or removed. The settings are all turned on, but the notifications are not being received by email, text or push.
However, it does not notify when an appointment has been added, changed or removed. The settings are all turned on, but the notifications are not being received by email, text or push.
Needs Improvement
Cannot schedule appointments with App. Negates from app functionality.
“Full Access”
Why on earth does the app suddenly need full calendar access to add appointments? Add events only is all the permission the app has ever had and all anyone should be comfortable providing. It is a wild invasion of privacy to require full access.
Not working
I can login but no features work once I login. I’ve tried deleting and redownloading. Nothing fixes it. I hope they update the app soon.
stop this double authentication nonsense!
if you want to send me a message send it by email. Don't make me log into the portal and especially don't make me use double authentication when I log into the portal. This whole system is a complete waste of time.
“Connectivity Problem”
Made an account and can’t even log in because there’s always a “connectivity problem”. I have strong internet and data so that shouldn’t be an issue. Garbage app.
Doesn’t work
App will not load.
Best I’ve Used
From an administrative perspective, Mayo really nails it. This is what a patient portal is supposed to do.
The app make it easy to access all the information you need as a patient: appointments, pre-checkin, messages, prescriptions, etc.
The screen layouts are simple and easy to read as well, which makes the overall user experience less stressful — no searching around for what you need.
Of course, none of this would matter if the Mayo staff weren’t responsive and highly professional; fortunately they are.
The app make it easy to access all the information you need as a patient: appointments, pre-checkin, messages, prescriptions, etc.
The screen layouts are simple and easy to read as well, which makes the overall user experience less stressful — no searching around for what you need.
Of course, none of this would matter if the Mayo staff weren’t responsive and highly professional; fortunately they are.
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Danger to motion sensitive people!!
I now have to go to the website because I cannot change the motion and my iPhone options are already changed to be reduced, but the app now has its own demons
Turning off earlier appointments notifications
Turning off earlier appointments notifications is not readily apparent even though it says that it is!
