Avoid!!!!!
I’d never use them again and if you like gambling avoid they don’t like Winners only losers.
Response from developer
Hey there, We're sorry to hear about your experience and understand your concerns. We would like to clarify that we would not require private banking information in order to continue playing. Please note that, in some cases, when processing withdrawals, we may request bank details if a payment cannot be completed back to the original payment method. This is a standard procedure to ensure funds can be returned securely. If you would like us to have a further look at this, please feel free to reach out to us via live chat or email (support@primecasino.com). You can also request to speak to a manager directly. We appreciate your feedback and would be happy to review your concerns if you provide further details.
Give me my money (SCAM)
Response from developer
Hi there, We're sorry to hear that your experience was disappointing. Bonus funds are subject to wagering requirements before any winnings can be withdrawn. These requirements are clearly outlined in our Bonus Terms and Conditions. Our Customer Support team is always happy to explain how the bonus balance and wagering requirements work and answer any questions you have. Our communication channels are live chat or email (support@primecasino.com). If you would still like us to review your account, please don't hesitate to get in touch.
Scam
This has to be the worst site I’ve ever played. You can go 100s of pounds before you get a feature on your slots. You asked for the review so I’m telling you.
Scam
Response from developer
Hi there, We're sorry to hear that your experience has been so disappointing. We understand how frustrating it can be to go a long time without seeing the results you were hoping for. However, all of our games use certified Random Number Generators (RNGs), meaning every spin is completely random and independent. Because of this, results can vary significantly, and long periods without triggering bonus features are possible. We appreciate you sharing your feedback and wish you better luck in your future gaming sessions.
Don’t touch this app
Response from developer
Hey there, We're sorry to hear that your experience has been disappointing. If you didn't receive your welcome free spins or you're concerned about your £15 deposit, please contact us via Live Chat or email (support@primecasino.com) so we can review your account and investigate both issues. Regarding the lag, we recommend trying a different device or browser, ensuring your app is up to date, or downloading our app if you're playing in a browser, as this can often provide a smoother experience. We look forward to helping you resolve these issues.
Discusting
Withdrawal
Response from developer
Hey Nathan, We're sorry to hear about your experience. Regarding the free spins, please contact our Customer Support team so we can review your account and check why they were not credited. If you're also experiencing issues with the app loading or need assistance with your withdrawal, our support team will be happy to investigate and help you complete the process. Please contact us via Live Chat or email (support@primecasino.com) so we can assist you further.
Very nice casino
Robbing site
Response from developer
Hi there, We are sorry to hear about your experience and understand your concerns. Please note that all game outcomes are determined by RNG (Random Number Generator) technology. This ensures that every spin or game round is completely random and independent, and previous results do not influence future outcomes. Because of this, wins and losses are based on chance and can vary significantly from one session to another. We understand that gambling results can sometimes feel disappointing, especially during losing streaks. However, game outcomes are not influenced or adjusted in favour of or against any individual player. We appreciate you taking the time to share your feedback.
Terrible chat box
Response from developer
Hey there, we are sorry to hear that you are experiencing issues with your Free Spins and that the game is not loading correctly. To help improve stability and reduce crashes or loading issues, we recommend the following steps: Ensure you are connected to a stable Wi-Fi network, as mobile data may cause interruptions Restart the game and try again after a short delay Make sure both the app and your device software are updated to the latest available versions If the issue continues, try accessing the game on a different device These steps often resolve common performance and loading issues. We are also sorry for the delay you experienced when trying to reach live chat support. During busy periods, response times may be longer than usual, but the team will assist you as soon as possible.
E
Scam
Response from developer
Hi There, We’re sorry to hear about your experience. We want to reassure you that withdrawals are processed in line with our Terms & Conditions and regulatory requirements, and we do not withhold legitimate winnings. If you’re having trouble withdrawing, it’s often related to standard verification checks or account requirements. Please reach out to our support team with your details and we’ll be happy to help resolve this for you.
The app is terrible
Response from developer
Hi there, thank you for your review. We are sorry to hear that you feel this way and would like to clarify the situation. We are a fully licensed and regulated casino, and we operate strictly in line with our policies and regulatory requirements. We clearly state in our policies that we require verification in order to fully verify an account. These verification steps are clearly outlined in our terms and conditions. Once the required checks are completed, withdrawals are processed accordingly. We appreciate your understanding and assure you that this process is in place to protect both you and the platform.
Cant withdraw
Response from developer
Hi Lewis, Thank you for your review. In order for us to check the account, please provide your username or the email address registered to your account so we can locate your details and review the transactions. Alternatively, you may contact us via live chat or email at support@primecasino.com, and our team will be happy to investigate this for you.
Game slow and not loading
Response from developer
Hi there, we apologise for the frustration this has caused and appreciate you bringing it to our attention. Please ensure you are playing using a stable internet connection and avoid using mobile data, as this can sometimes affect game loading, as our games are demanding. If the issue persists, feel free to contact us via live chat or email (support@primecasino.com), and provide a short video showing what you are experiencing, so we can investigate this further. Thank you for your patience, and we’re here to assist.
Games crashing
Response from developer
Hi there, Thank you for letting us know, and we’re very sorry for the inconvenience caused. Based on the date you contacted us, the issue you experienced was due to a brief maintenance period, which may have resulted in games disconnecting or showing that you were not logged in. This has now been resolved, and gameplay should be working normally again. We kindly recommend ensuring you are playing on a stable internet connection, as an unstable connection can also cause similar interruptions. Thank you for your patience, and we apologise again for the frustration caused.
Feels like a scam
Response from developer
Hi there, Thank you for reaching out to us. Please note that you always have to exhaust your real balance before you are able to use your bonus balance. Therefore, once your real balance is exhausted, any winnings that you will make will be with your bonus balance, and wagering requirements apply. Regarding the black screen and login issue you mentioned, we would need to check your account in more detail to understand what is causing this. As you said, please contact us via live chat or email (support@primecasino.com), so we can check this further, and we will be happy to assist you directly.
so bad at verifying and took my money
Response from developer
Hi there, Thank you for sharing your experience. We understand how frustrating it can be to encounter delays during the verification process, especially after making a deposit. Please be assured that the verification procedure is an important security measure to protect both your account and funds. To resolve this matter and review the status of your verification and deposit, we kindly ask you to contact us via live chat or email (support@primecasino.com). Our support team will be happy to assist you further and ensure your issue is handled as quickly as possible.
Sound problem
Response from developer
Hi there, Thank you for your message. We’re sorry to hear that you’re experiencing a blank black screen when trying to use sound on the app. Please ensure you are connected to a stable internet connection, preferably Wi-Fi instead of mobile data. Try restarting the app and your device, clearing the app’s cache and temporary data, and making sure both your device’s operating system and the app are updated to the latest version. If the issue continues, please reinstall the app. Should the problem persist, kindly contact us via live chat or email (support@primecasino.com), and we will assist in any way we can.
Over £500 in 2 days and I’ve won less than £200 it’s a pure scam bonuses take a fortune pure scam
Response from developer
Hey there, Thank you for your review. We understand how disappointing it can be not to win. Please remember that all outcomes are governed by a certified Random Number Generator (RNG), ensuring fairness and randomness for every customer. Luck plays a key role in gaming, and while we cannot guarantee wins, we sincerely hope you have better luck in your future sessions.
You never win.
Response from developer
Hey there, Thank you for your review. We understand how disappointing it can be not to win. Please remember that all outcomes are governed by a certified Random Number Generator (RNG), ensuring fairness and randomness for every customer. Luck plays a key role in gaming, and while we cannot guarantee wins, we sincerely hope you have better luck in your future sessions.