great until you win
Response from developer
Hi usim101m, we're sorry to hear your experience did not meet expectations. Our goal is to provide a fair betting platform for all bettors while celebrating winners opposed to limiting them. I'd love the opportunity to review what occurred here and determine how we can reduce this friction point in the future. If you would email support@primesports.com with your issue, we'll investigate and get back to you.
So many better options
Response from developer
Hi Nick93NickC, our goal with the loyalty program is surely not to manipulate or trick our customers. Our loyalty program is optional for all customers and the terms are clearly stated within our Help Center. We are always looking to improve upon the customer experience and will take this information into consideration as we are actively updating our platform, including the loyalty program, to provide a better overall experience. I apologize for missing the mark here and I hope you give us another look in the future.
Legit
Response from developer
Great to hear! Congrats on the win!
Money locked away and inaccessible
Response from developer
Hi Cgesus87, our customer service team is standing by via chat, email, call, or text to assist with any issues you may be facing with the platform. Please email support@primesports.com detailing the problem and we'll look to resolve.
Be warned
Response from developer
Hi DinkoTinko, we're sorry we didn't meet your expectations. We would like to resolve your concerns as best we can. If you wouldn't mind e-mailing support@primesports.com with the details of your experience, we will review and be in touch.
