Ridiculous rollover requirements
Response from developer
Hi Every Name, we appreciate you taking the time to share your feedback. We completely understand that rollover requirements can feel frustrating. We’ve put this policy in place to help prevent bonus abuse, since our welcome bonus of 100% up to $250 and 10% on every deposit unfortunately creates quite a few opportunities for misuse. That said, these offers are here to give you extra funds to explore and learn the platform on the house.
Great app/best customer-friendly one out there
Response from developer
Thank you Sammie for taking the time to write this review! I will be sure to pass the message along to the CS team as I know they appreciate the feedback as much as management does! That is our goal, to be as transparent as possible while offering fair betting markets within the licensed industry. We grown a lot over the years and continue to add news features, markets and quality of life improvements every week.
You can’t even get past ‘Terms and Condition’
Response from developer
Hi dja, we are aware of this error and are actively troubleshooting. In order to bypass this error, login with your Account ID and the new terms will appear with the ability to accept and login. Apologies for the inconvenience.
great until you win
Response from developer
Hi usim101m, we're sorry to hear your experience did not meet expectations. Our goal is to provide a fair betting platform for all bettors while celebrating winners opposed to limiting them. I'd love the opportunity to review what occurred here and determine how we can reduce this friction point in the future. If you would email support@primesports.com with your issue, we'll investigate and get back to you.
So many better options
Response from developer
Hi Nick93NickC, our goal with the loyalty program is surely not to manipulate or trick our customers. Our loyalty program is optional for all customers and the terms are clearly stated within our Help Center. We are always looking to improve upon the customer experience and will take this information into consideration as we are actively updating our platform, including the loyalty program, to provide a better overall experience. I apologize for missing the mark here and I hope you give us another look in the future.
