Ridiculous rollover requirements
Response from developer
Hi Every Name, we appreciate you taking the time to share your feedback. We completely understand that rollover requirements can feel frustrating. We’ve put this policy in place to help prevent bonus abuse, since our welcome bonus of 100% up to $250 and 10% on every deposit unfortunately creates quite a few opportunities for misuse. That said, these offers are here to give you extra funds to explore and learn the platform on the house.
Great app/best customer-friendly one out there
Response from developer
Thank you Sammie for taking the time to write this review! I will be sure to pass the message along to the CS team as I know they appreciate the feedback as much as management does! That is our goal, to be as transparent as possible while offering fair betting markets within the licensed industry. We grown a lot over the years and continue to add news features, markets and quality of life improvements every week.
You can’t even get past ‘Terms and Condition’
Response from developer
Hi dja, we are aware of this error and are actively troubleshooting. In order to bypass this error, login with your Account ID and the new terms will appear with the ability to accept and login. Apologies for the inconvenience.
great until you win
Response from developer
Hi usim101m, we're sorry to hear your experience did not meet expectations. Our goal is to provide a fair betting platform for all bettors while celebrating winners opposed to limiting them. I'd love the opportunity to review what occurred here and determine how we can reduce this friction point in the future. If you would email support@primesports.com with your issue, we'll investigate and get back to you.
So many better options
Response from developer
Hi Nick93NickC, our goal with the loyalty program is surely not to manipulate or trick our customers. Our loyalty program is optional for all customers and the terms are clearly stated within our Help Center. We are always looking to improve upon the customer experience and will take this information into consideration as we are actively updating our platform, including the loyalty program, to provide a better overall experience. I apologize for missing the mark here and I hope you give us another look in the future.
Legit
Response from developer
Great to hear! Congrats on the win!
Money locked away and inaccessible
Response from developer
Hi Cgesus87, our customer service team is standing by via chat, email, call, or text to assist with any issues you may be facing with the platform. Please email support@primesports.com detailing the problem and we'll look to resolve.
Be warned
Response from developer
Hi DinkoTinko, we're sorry we didn't meet your expectations. We would like to resolve your concerns as best we can. If you wouldn't mind e-mailing support@primesports.com with the details of your experience, we will review and be in touch.
👍
Response from developer
Great to hear! Congrats on the win!
Horrible book
Response from developer
Hi, the regulator approved deposit bonus terms and conditions are clearly stated in the help center. The deposit bonus and terms are designed to provide a welcome bonus for our customers while preventing bonus abuse. If there is any questions regarding the bonus please feel free to contact our Customer Service team who will happily talk through the terms.
Good app
Response from developer
Appreciate the feedback and the 4-star review! We continuously update the app to improve the overall customer experience. As we continue to grow, we will look to expand our prop markets which includes alt lines for player props.
Bad App Bankrupt Company
Response from developer
Hi LyonHoward, we're sorry your experience with our app didn't meant your expectations. We'd love the opportunity to resolve the issues you are facing. Please reach out to support@primesports.com and we'll get you squared away.
Glitchy App, Greedy sign up bonus
They match 25% of your first deposit, up to $250 in bonus play. In the fine print it explains that this bonus play is not a 1x play through like every other sportsbook, because winnings do not count towards the play through. You essentially have to keep playing until you’ve “lost” the bonus. Literally every other sportsbook available does not do this, and it’s incredibly greedy for this one to enact such a policy. What’s even worse is YOU CANT WITHDRAW ANYTHING UNTIL IT IS PLAYED THROUGH. Literally any other sportsbook sign up bonus is better than this ones.
In regards to the app itself, it is incredibly glitchy. For a full 2 hours I couldn’t place any bets at all, at some point later on the button was just greyed out for no reason. Apple password sign in does not work for some reason. The formatting for listing bets is insane (if you click a certain game and hit say 1st quarter, it displays 1st quarter bets for all games in the league instead of just the one you had selected). I have never used a more greedy and broken sportsbook than this one; avoid it.
Response from developer
Hi Deviboiii, we're sorry to hear you didn't have a good experience using our platform. The sign up bonus is designed to encourage the user to navigate and wager on us. While it is "free money" to play with it is not designed to be played and withdrawn without giving the sportsbook a fair opportunity. The rollover requirement is in place to prevent bonus abuse, once that rollover requirement is met the funds are yours to to withdrawal. -Unfortunately we experienced a period of downtime that was likely the cause of this error. This has since been corrected. -Apple password sign-in is in development, expecting to be released shortly. -When navigating for certain 1st quarter bets, they are itemized for the specific team within the props menu. If you select quarters from the left hand field it will list all quarter props for all events. We're developing a book that is for everyone, sharps and recreational bettors alike. This takes time and, since launch, we've continuously improved, however we still have work to do. While some books you are likely familiar with look to hold between 10%->30%, our model targets around 3-5% which creates a much more symbiotic relationship between the bettor and the book.
Terrible interface, lack of usability
To start, you can’t login with an email so you need to create and use this random username provided to you that you will 100% forget so every time you login you’ll need to recover it.
You can’t make parlays, straight bets only - why?!
App is slow to load, tough to use and horribly unfriendly to the user.
Save yourself the download, don’t play here!
Response from developer
Hi Bob Dole, I'm sorry to hear that you had a difficult experience with our app. Couple items to address here. -The account ID is a pain point we are looking to improve upon. We definitely recognize that this is not the industry standard and that it is difficult to remember. We should have a solution to this shortly. -We offer straight, parlays, round robins, same game parlays, and SGP+ in NJ. Would be happy to discuss this item further. -Lastly, it sounds like navigationally, you were running into issues finding markets. Would you mind contacting the CS team and mentioning this review to discuss with upper management? Any feedback is appreciated and provided to the dev team to improve upon.
Awful
Response from developer
Hi, we're sorry to hear we did not meet your expectations. I would like the opportunity to better understand what occurred during the withdrawal process and your interaction with the CS team. When you have a moment, would you reach out to the CS team and mention this review? A member from management will be available to discuss the issue so we can improve. Thank you.
Here’s your review Prime
Response from developer
Hi Nikehead, appreciate the review and feedback. Being deemed a professional bettor is a way for us to pay a closer attention to your play as like you said you're winning and winning fast. We are working on making certain secondary markets more efficient and once that is completed we will circle back to opening them up. Major markets are unaffected.
Here’s your review Prime
A Great App
Response from developer
Appreciate the kind words!
Fast withdrawal!
Horrible UI, semi good odds
Response from developer
Hi Hoosiergrad2010, we appreciate the feedback and recognize we work to meet the current market's expectations. We apologize for the unsatisfactory experience this go around, but know we are in the final stages of publishing our new product that will be available to the public in the next week or so. Hope you give us another shot!
