PRIME10+ (plus) User Reviews

Top reviews

just bad

save your time and money.just a bad product full stop

CRASHES EVERY TIME I OPEN

HAVE TO REINSTALL EVERY TIME I WANT TO OPEN THE APP. FIX IT

Doesn’t work

Waste of money, they need to fix the app immediately. Immediately crashes once it’s opened

Incompatible with iOS updates

I have not been able to use my dashcam at all as the app continues on to crash when I attempt to open. This has happened ever since I updated iOS back in October 2024!! PLEASE FIX

App keeps crashing

Since the latest iPhone update the app crashes every time I try to open it. The only way the app works is to uninstall the app and then re-install, but it only works for one review of footage. Crashes again when you try to open app a second time. Developer needs to spend time on updating their app to work on the recent iPhone update.
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App crashes constantly

Every time I go to access the saved footage on the app it crashes. It’s inaccessible and quite annoying. It wasn’t what I expected it to be, and a waste of $1000 getting the dashcam installed.

Apps keep crashing!

The apps keeps crashing. Which become absolutely useless. And where is the contact support?

Terrible app

Ever since the new iOS update on my iPhone, I cannot access the footage in the app. The whole system is now rendered useless and I’m unable to contact the developer through their website as well.

App is not working anymore

The app cannot open and keeps crashing on iOS 18. Someone hit my car and I cannot access the footage. What a waste of $2000. Go to you local shop and get something better installed. This app and product is useless.

Not working

Can you fix the app its not even opening

Try another dash cam

Rarely worked
Was a waste of money

Please Correct Your Calendar

I noticed that if the 1st of the month falls on a Sunday, it won’t appear in the calendar and won’t record anything. Can someone please fix this! Thanks.

Upset

Works when it wants to on its own accord.. I’m upset we got this type !!!’ Not happy with it at all if there was a no star I’d put zero stars

Wasteddollars

Focus is junk, look for dash cam that does want it’s suppose to, the only this this product does well is take up space and a constant reminder of a useless item, I pay useful $$$$, get useless junk.

Waste of money

Brand new car and for $3000 extra efocus 10 prime dash cam installed for it to play up constantly!
Has not saved any dates or events and can't access any footage whatsoever!
Buying an LDV.....dont I repeat DONT get the extra dashcam it's an Absolute scam!

System not talking

Tried to retrieve footage but system not sending out wifi signal. It’s also not talking when I turn the vehicle on. Does anyone know how to fix this problem?

Recommended SD Card

If genuine cannot be acquired, only use Samsung Pro Endurance
Never had a problem
Scan disk sd cards problematic across all types of Dashcams

Firmware/app needs updating

Can't get a response from the original or the new company so hopefully this review prompts a response. This DVR constantly corrupts or cannot handle 128GB memory cards despite what the specifications say, constantly shouts "SD card format required" as the memory card approaches capacity. Formatting in the unit doesn't help so I have to constantly remove cards and format them in my PC. Have tried 3 different SanDisk High Endurance V30/U3 cards specifically designed for 4K video recording in dashcams and home security cameras and have the same issue on all of them.
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