Slower than a snail
Slower than the old version which was already slower
Login doesn’t work
This used to be convenient for booking appointments but the basic login doesn’t work anymore
No download option
No download option available for downloading medical reports and test reports. Also can’t access MyPrime. It’s not loading.
very slow
very slow app. always loading does not allow to book appointments. am not a paid user. am a genuine user giving genuine feedback
Great App but not working any more
Prime health app was one of the best, but since March it has not been working. Not sure if anybody is working towards fixing that. We are unable to check for Dr schedules, get appointment or check for lab results.
Please fix
Can’t book an appointment, also data from Visits and Appointments cannot be viewed
Not working
This app is not working since one weak.. Please fix the problem. Its so difficult to take appoinment
I can't access my prime application
It's showing black and I was not able to navigate any search for any doctors or check my lab taste reports could you please help me
App feedback
The app needs a lot of improvement. Extremely slow and frustrating to use. Almost every button and page often hangs in an endless loop and I have to shut the app and restart but to no avail. As good as Prime Clinic is, this app is just the opposite.
The app is very slow and loading
Nothing opens only loading loading loading it was not like this before
Also also medication history for my son disappeared
Also also medication history for my son disappeared
Limited access
No access on prescription
Unlike other i can request the prescription thru their app
With free delivery. This access no lab report
No prescription
No vital
Unlike other i can request the prescription thru their app
With free delivery. This access no lab report
No prescription
No vital
Service below usual
I am asking for something & I am receiving something else
Log in issue
Every time i am opening the app it asking me to log in again, please fox it
App is Difficult to use
1. The account gets logged out each time we close and open the App. This is irritating to enter the log in details each time.
2. You should provide the option of Face ID to login.
3. After booking the appointment on the prime App, it doesn’t show the appointment details on the App and there is no SMS confirmation.
2. You should provide the option of Face ID to login.
3. After booking the appointment on the prime App, it doesn’t show the appointment details on the App and there is no SMS confirmation.
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Not user friendly
Nowadays this app every time it is asking for login details,totally annoying IT team should fix this issue.
Not up to mark (worst ever app)
Very bad design. Every time you have to manually log in. Can’t register me and my family in one app or under same email or under same number. I raised many issues regarding the app at the reception but they will say we will resolved it but never gets resolved. I would not suggest it. Rather would call the call center for appointments or any other queries. Not recommended at all. Their doctors are good but I felt their management and IT department needs improvement.
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Not working
I’m trying to log in, but it’s just showing processing , not great log in. I have tried uninstalling the app and tried again to login but not working.
App login not working since months
I’ve been using this app since many years and was booking appointments, looking for my reports etc in the app. Now since few months app login has stopped working, even after entering correct password or through UAEPASS it’s not working. How is it the IT team not able to fix a simple thing since months? Very disappointing..
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Reports on the app is not downloding
Downloading a report is a big time issue
Never logs in
The login doesn’t work neither with UAE Pass nor with patient information! It returns with API Server error! Giving up
