Princeton University Press User Reviews

Name: Princeton University Press
Rating: 3 (130 reviews)

Princeton University Press

Glassboxx Limited

📚 Education

📚 Books

Customer Experience

Positive experience10.0% of reviews

Neutral3.3% of reviews

Negative experience86.7% of reviews

~ Based on 60 written reviews from the US App Store.

Is Princeton University Press Safe?

Princeton University Press has mixed safety signals based on user ratings. AppsHunter Safety Score for Princeton University Press is 61/100.

This assessment is based on 130 user ratings, with an App Store average of 3/5.

Safety Analysis

50.0% of ratings point to a safe experience

3.8% of ratings suggest some concerns

46.2% of ratings point to a risky experience

~ Based on 130 App Store ratings for Princeton University Press.

Is Princeton University Press Legit?

Princeton University Press appears to be a legitimate app. AppsHunter Legitimacy Score for Princeton University Press is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Utterly worthless

I have had the same problem with this app since downloading it a couple of years ago. Downloaded books become inaccessible, showing only a gray box, instead. I have to remove it and then redownload just to read purchased books. Until this app is properly maintained or until Princeton allows reading their books on other apps, I absolutely will not be buying from them again.

Danielsova

8 days ago

Response from developer

We are so sorry to hear this, and our Customer Service team will be happy to help. Please reach out to them at puphelp@glassboxx.com with your order number and device details. The team will investigate this for you.

Awful

I have never written a review before but I had to for this. I can’t believe I spent money on books that I can only use on this godawful app.

NickYellowTree

3 months ago

cant log in

didn't recognise my email so reinstalled app and still doesn't! presumably my purchases are gone then?? certainly cannot access them! i see from reviews others have this issue too! not good. UPDATE: successfully resolved and purchases available again. Much better!

osmondgreen

3 months ago

Response from developer

Please email our Customer Service team at puphelp@glassboxx.com and they will be happy to investigate this for you. We are very sorry for any inconvenience this may have caused.

Junk

This is the most dysfunctional reading app I own. Even when it’s working, it can’t do something as simple as go to a particular page. Every time my iPad times out, I have to start from scratch. Buy from Kobo instead if you can.

SDDude

4 months ago

Response from developer

Our Customer Service team will be happy to help with any queries you might have. If you would like to discuss this further, please reach out to the team at puphelp@glassboxx.com and include your device details.

Great Books, Terrible APP

I am so sick of this app. I need to reload it almost every time I don’t use it for a month or more as it will not register my books or my email. Then, when I try to log back in it will invariably say “email address is not recognized.” It’s a shame because the Princeton Press books are excellent and the app does a good job of rendering them when it works. Sadly, none of the PUP ebooks purchased on their website, which has excellent sales, will work without this app. The PUP books I’ve purchased for my Kindle work super well. This bloody app is just so inconsistent. Definitely one of the most infuriating out there.

At this point, zero stars would be my choice if I could give the app that rating.

Gorddougon

4 months ago

Princeton app

The ebook and audiobook app is easy to use and the customer service is excellent. Princeton has a fantastic list of books and has many special e book and audiobook promotions. I recommend the app to everyone.

Mrljane

5 months ago

Response from developer

Thanks for the great review! We are happy to hear you are enjoying the app. We will make sure we pass on your feedback to our Customer Service team.

Hideous app

Terrible app and you only have access to ebooks and audiobooks for 2 years, then everything disappears—your notes, annotations, bookmarks, etc. Great books, horrible app.

Chahta-1

5 months ago

complete junk

This app has almost zero functionality to begin with, not allowing you to perform basic e-reader tasks like highlight text or swipe to turn the page. Of course, that's when it's functional. Now that I've been running it for a few weeks it has decided to crash every time I open it. Unfortunately, PUP doesn't let you use any of the better-designed e-readers with its e-books, presumably in a craven defense of intellectual property, which I must say it has succeeded in, since even I myself cannot see the material I paid for, and presumably will not be able to accidentally disseminate it by word of mouth. The ivory tower remains secure. Do yourself a favor and find a PDF.

princetonreviewed

5 months ago

Response from developer

We are very sorry to hear this; please reach out to our Customer Service team at puphelp@glassboxx.com and they will be happy to help. Please include your device details and the team will investigate your queries.

Worst app I’ve ever used

The app will constantly crash so you can’t view any of your books. When you try to log out and log back in it will say your email address is unrecognized. Absolute garbage. Try to find another way to access textbooks.

GwenAMorris

6 months ago

Response from developer

We are very sorry to hear about this. Please could you reach out to the customer service team at puphelp@glassboxx.com and include your device details. The team will be able to investigate this for you.

Horrible login interface

I purchased a $32 ebook for this app. The app requires logging in with the email I used to purchase. I used my institutional email. But because of a combination of this app’s clunky interface and my institution’s overzealous security filters, the verification email to my account is automatically deleted before I can find the verification code. I have tried four times to log into the app and now I am locked out. I don’t know if I will ever be able to actually read the book I just purchased. If you are seeing this before you buy an ebook from PUP, just … don’t.

JBHPHL

7 months ago

Why is this app so bad?

Besides things other people have mentioned, this app really struggles with being offline. Why would I want to read books on my phone if I’m not on a plane? But what happens is that it says it’s downloaded books and audiobooks, and then it hasn’t really, and that’s bogus.

siren19

8 months ago

Response from developer

Thank you for your feedback. If you would like to discuss this further, please email our customer service team at puphelp@glassboxx.com and they will be happy to help.

Stopped working

I installed this app for my audio book. It now stopped working after 2 months. I can’t access my purchase anymore.

Gimikero

8 months ago

It doesn't work

Possibly the worst app Available it simply doesn't work, you cannot log in, when you do log in your books do not appear, this is made worse by tht fact this app is the only way to buy certain books, all it has to do is store and let you access your book it isn't complicated but they can't do it

Woldramesq

8 months ago

Response from developer

We are very sorry for the inconvenience. If you would like to discuss this further, please reach out to our customer service team at puphelp@glassboxx.com and they will be able to assist you.

Horrible

I just want to access my book that I paid over 30 bucks for and i have to resort to unethical resources to complete what I need for class. Nice going dudes 👍🏼.

barx0

8 months ago

Would give this a 0 if I could

No app has ever made me as angry as this one, I don’t even recognize myself when I’m using it. This app makes me want to kms

Kaya Steffen

9 months ago

Atrocious !!!!!

Normally I don’t do reviews but this app is so terrible that I felt I must do so, I purchased the book on “The Birds of Southern Africa” hoping I would be able to use the iPad app rather than carry the book in the field. The app is slow, crashes often, freezes on pages and seems to have no means to navigate, including incredibly for a PDF reader, any means of textual search. Basically it is useless and I would give zero stars if I could

Frustrated birdwatcher

9 months ago

Response from developer

We are very sorry for the frustration caused! If you could please reach out to the customer service team at puphelp@glassboxx.com, they can assist you with using the app and any questions you may have.

Absolute trash app. Buy from Amazon NOT PUP!!!

There is no ability to annotate, despite following the directions in the FAQ for the reader.

According to an email from Princeton end user help: “annotating is not currently an accessible feature with the PUP IOS app.”This is a bare minimum requirement for a pdf reader. Fail!

Dracunculus

a year ago

Absolute trash app

There is no ability to search or even annotate, despite following the directions in the FAQ for the reader. These are bare minimum requirements for a pdf reader. Fail!

Dracunculus

a year ago

Always impossible to access books online

Every time the screen is blank, I was advised to delete the app and download it again, but it does not provide a link, it does not recognise the email and cannot access any book I bought.

Sima2207

a year ago

Response from developer

We are sorry to hear that you have encountered this problem. The customer service team at puphelp@glassboxx.com can work through this with you and resolve the issue. Please let them know the details of the device you are using and they will happily investigate this further.

Could not get the iPad app to work!

Despite some back-and-forth with the PUP staff and multiple restarts and reinstalls, we could not get my book to show up on the iPad app :-( It is working with the Mac desktop app.

Paul in IN