Disappointed in this app
Tried this out for the first time looking to keep track of bills and due dates in a more efficient manner. After a frustrating long time trying to add in my payees, most of which would not communicate with the app, I finally got a hand full of payees linked up. I revisited the app the next day to find out my water bill online I had been locked out of due to too many attempts to log on by the app and when I went to pay my electric bill it told me the payment went though on the app but not my bank. I didn’t see it deducted from my bank account for days, only to be sent a letter from SCE advising my attempted payment had bounced and I now was faced with a return check fee and a flag on my account for bounced checks. I now have to pay in person, or send them a money order.
When I sent them a DM on the app I was told they don’t even see ANY transaction for souther California Edison. I’m looking at the bounced check letter as I type this.
This app was a huge waste of time. It would have actually been faster and more efficient to just visit individual applications for your bills and pay individually and then to use your phone calendar to save the dates.
When I sent them a DM on the app I was told they don’t even see ANY transaction for souther California Edison. I’m looking at the bounced check letter as I type this.
This app was a huge waste of time. It would have actually been faster and more efficient to just visit individual applications for your bills and pay individually and then to use your phone calendar to save the dates.
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It was a great app in the beginning..
Prism was a great app when it first started. It was a life saver to have all bills centrally located and paid in one place. But little by little problems started arising. Some billers were all of a sudden have syncing issues and I would have to log in again and again and again. Then some bills that were set to autopay were not going through. Lately I almost missed a payment becsue a bill that was set to be paid on a due date just hung as payment pending and never went through. What made it worse was the fact a notification never came through alerting me the payment was still pending or hadn't gone through on the actual due date. Luckily I spotted it before the due date passed and avoided a missed payment. Issues like that are little by little getting me to start leaving the app. I have unlinked most of my billers already and plan on doing the same to my last three I still have there. It is a shame because it was a great....solid...app that little by little started going downhill for me lately.
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Response from developer
Hey there, thanks for reaching out and sorry to hear you're having these troubles. We do take things like missed payments very seriously and would love to look into those for you. Please reach out to our support team via Help & Support in the app and they will be happy to investigate. Thanks!
Save yourself the trouble
Like many others have stated, this app used to be great! I loved being able to see all my bills and paydays in one place that reflected my payments and deposits in (relatively) real time. Other money apps out there only ever offered to track my spending but that’s not what I needed, Prism gave me what I needed. But then it got less and less usable as time went on. Billers stopped syncing, banks stopped verifying, the UI became very unintuitive and awful (and they got rid of the widget! I’m still real bummed about that part).
Truthfully, I don’t know if an app like Prism (even in its old, workable state) can be sustained. With so many banks and billers out there, constantly changing security measures and whatnot, can one app truly keep up with them all?
Basically, save yourself the trouble and skip this app. It pains me to say it. You’re better off getting one of those 99-cent jumbo calendars from the store that you can write in all your bills’ due dates on, and setting up online payments with your billers directly. Heck maybe even automatically if you’re in a position to do so.
I’m relieved Prism was not my only system for keeping track of things, but it sure was a fantastic supplement while it functioned. Shame to see it become nigh-unusable now.
Truthfully, I don’t know if an app like Prism (even in its old, workable state) can be sustained. With so many banks and billers out there, constantly changing security measures and whatnot, can one app truly keep up with them all?
Basically, save yourself the trouble and skip this app. It pains me to say it. You’re better off getting one of those 99-cent jumbo calendars from the store that you can write in all your bills’ due dates on, and setting up online payments with your billers directly. Heck maybe even automatically if you’re in a position to do so.
I’m relieved Prism was not my only system for keeping track of things, but it sure was a fantastic supplement while it functioned. Shame to see it become nigh-unusable now.
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Response from developer
Hey there, thanks for reaching out. We do have quite the task of keeping up with security measures and biller requirements, as well as increasing and updating our security measures to keep our users safe as well. It may result in small hiccups or hurdles with some billers, however we are consistently working on smoothing those out as we move forward.
Losing it’s usefulness
Edit 2 for Dev response: Biometric security isn’t optional when it straight up doesn’t even work. It’s also been 5 months since an update the store page says now. I can click on version history and see you used to get regular updates just like every other financial app does. I’ve checked all my banking apps and they all get regular updates. When the OS gets more updates than your buggy app something ain’t right. Like I said before the only person working hard anymore on this app is the guy replying to (endless bad) reviews.
Edit: The fact a financial app hasn’t been updated in 4 months tells me they won’t last much longer. There are numerous glaring bugs as serious as things like Face ID not ever being asked for! Sadly it’s basically just a reminder app for me now to pay my bills on time in a different app. I think the only guy still working at the company is the one replying to reviews…. Old review: I’ve liked and used this app for a while but it seems that banks and businesses are using new levels of encryption that kill prisms connection. Wells Fargo, PayPal, t-mobile no longer appear for me. Hopefully more don’t stop dropping off because it’s useful having it all in one app.
Edit: The fact a financial app hasn’t been updated in 4 months tells me they won’t last much longer. There are numerous glaring bugs as serious as things like Face ID not ever being asked for! Sadly it’s basically just a reminder app for me now to pay my bills on time in a different app. I think the only guy still working at the company is the one replying to reviews…. Old review: I’ve liked and used this app for a while but it seems that banks and businesses are using new levels of encryption that kill prisms connection. Wells Fargo, PayPal, t-mobile no longer appear for me. Hopefully more don’t stop dropping off because it’s useful having it all in one app.
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Response from developer
Hey there, thanks for the update. 4 months isn't a very long time, and not all apps update every day. It's more efficient for our devs to push bigger updates less frequently than to push tiny little updates every day. Biometric security is optional, you can always use a pin to log into your account. We have a huge team working on Prism to keep pushing forward, but we always welcome constructive feedback from our users! Thanks again for reaching out! If you have any specific issues or feedback, please don't hesitate to reach out to our support team via Help & Support in the app and they will happily pass it on to our dev team!
Doesn’t sync
As everyone keeps saying, accounts that have been added and approved are now constantly requiring user attention and not syncing. No log in credentials have changed so I don’t understand the disconnect. It appears that several other reviewers have stated the Same problem to which the developer responds please share which accounts…. Going to go out on a limb and say all of them! It is mentioned in the reviews countless times! I wish the developer would take accountability instead of making it out to be a user error. When so many people have said the same thing, it sounds like a problem within the app to me! What is the point of the app if none of your uploaded accounts can be synced? I pay my bills separately and then have to go back to prism to mark them paid. Why bother? Not to mention bills seem to just get dropped from prism. If I have to log in every time, why not go straight to the billers app that saves my login info? Very frustrated with prism….doesn’t not perform the job it advertises.
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