Disappointed in this app
When I sent them a DM on the app I was told they don’t even see ANY transaction for souther California Edison. I’m looking at the bounced check letter as I type this.
This app was a huge waste of time. It would have actually been faster and more efficient to just visit individual applications for your bills and pay individually and then to use your phone calendar to save the dates.
It was a great app in the beginning..
Response from developer
Hey there, thanks for reaching out and sorry to hear you're having these troubles. We do take things like missed payments very seriously and would love to look into those for you. Please reach out to our support team via Help & Support in the app and they will be happy to investigate. Thanks!
Save yourself the trouble
Truthfully, I don’t know if an app like Prism (even in its old, workable state) can be sustained. With so many banks and billers out there, constantly changing security measures and whatnot, can one app truly keep up with them all?
Basically, save yourself the trouble and skip this app. It pains me to say it. You’re better off getting one of those 99-cent jumbo calendars from the store that you can write in all your bills’ due dates on, and setting up online payments with your billers directly. Heck maybe even automatically if you’re in a position to do so.
I’m relieved Prism was not my only system for keeping track of things, but it sure was a fantastic supplement while it functioned. Shame to see it become nigh-unusable now.
Response from developer
Hey there, thanks for reaching out. We do have quite the task of keeping up with security measures and biller requirements, as well as increasing and updating our security measures to keep our users safe as well. It may result in small hiccups or hurdles with some billers, however we are consistently working on smoothing those out as we move forward.
Losing it’s usefulness
Edit: The fact a financial app hasn’t been updated in 4 months tells me they won’t last much longer. There are numerous glaring bugs as serious as things like Face ID not ever being asked for! Sadly it’s basically just a reminder app for me now to pay my bills on time in a different app. I think the only guy still working at the company is the one replying to reviews…. Old review: I’ve liked and used this app for a while but it seems that banks and businesses are using new levels of encryption that kill prisms connection. Wells Fargo, PayPal, t-mobile no longer appear for me. Hopefully more don’t stop dropping off because it’s useful having it all in one app.
Response from developer
Hey there, thanks for the update. 4 months isn't a very long time, and not all apps update every day. It's more efficient for our devs to push bigger updates less frequently than to push tiny little updates every day. Biometric security is optional, you can always use a pin to log into your account. We have a huge team working on Prism to keep pushing forward, but we always welcome constructive feedback from our users! Thanks again for reaching out! If you have any specific issues or feedback, please don't hesitate to reach out to our support team via Help & Support in the app and they will happily pass it on to our dev team!
Doesn’t sync
Deleted feedback, poor UI
I’m happy that the math errors that were rampant in this new version have been fixed but I still check the math because I don’t trust this app. I can’t recommend it to friends, it looks like it was designed with crayons.
Used to be better.. What happened guys?
That sounds direct, honest feedback though. Thanks for all the hard work the developers have put in. Keep going on this. Maybe come back to your roots a little.
Response from developer
Hey there Brice! Thank you for your feedback. Prism never charges fees for using the app to pay your bills. If that is happening, you need to reach out to your billers to see if they are charging convenience fees since we do not add fees ever. We appreciate you continuing to stick by us while we continue to improve the app. We would like the chance to investigate your specific issues so if you could reach out to us via Help & Support in the app with your concerns and reference this review, we'll certainly take a look. Thank you again for continuing to be part of the Prism family!
Once my favorite app
This App Saves Time and Eliminates Headaches
Always loved using Prism. Unfortunately, as an iOS 15 beta user, I was unable to use the app. I used Mint until the beta ended. Mint is decent, but the bills weren’t as easy to access as Prism. Mint is focused more on investing. Grateful to use this app once again. Almost all of my bills sync fine, except for Capital One(I know Prism is working on a fix), and Apple Card by Goldman Sachs. I sent a message to their support regarding Apple Card. They are very quick at responding. I like the ease of being able to contact customer support, especially when it’s associated with my finances. I would have given the app 5 stars, but every once in a while, the app crashes. Maybe it’s due to the new iOS. I will gladly update to 5 stars once the seldom crashes stop. Other than that, I highly recommend this app for keeping track of your bills, over all other apps I’ve tried.
Response from developer
Hey AJ! Thank you so much for this honest review and star update!! We always love to know that Prism is helping our users be the absolute best they can be when it comes to their finances!! Thanks again! 🌟😎💖
It’s good…
Response from developer
Hey there, thank you for this great feedback! We strive to take each suggestion and request to the table to see exactly how it can be implemented so that we can give our users the best experience. Thank you again and thank you for being a part of the Prism Family!
Too many log-in problems now
I’m sad that I have to look for a GOOD calendar that shows me at a glance what’s up. I know of no reliable bill pay outside of my bank, which I guess I will try. Goodbye to a once great app.
Dear, Penny Pinchers, READ!
Use to be great
This app was awesome until the big update. Now hardly any of my bills will sync so I have no idea when my bills are due. My Home Screen is full of a list of bills that won’t sync instead of what’s currently due like it should be. If I actually get my accounts to sync they won’t stay synced. It’s super annoying bc I’ve been so use to this app working and being able to pay my bills quickly and conveniently in one place and now I’ve been late on 2 bills because they said they were paid and 3 days later it said the payment was cancelled. I’m on the look for a different app unfortunately.
Bill autopay flawed
Prism replied to this review to counter my points and was incorrect on most accounts. The automatic payments never "failed"; they often were never submitted in the first place, and Prism wasn't even aware that the payments weren't processed. I found out by checking my bills or by receiving past due notices from my billers. Prism never explained this, even after I contacted Prism.
Prism: If you are reading this, you can review my account and confirm this.
Loved it until.....
I have sent an email twice asking them to let me know how to getting around it sending me a link to my old phone and seeing if they can update my information. No one has responded (the auto response said they will get back to me within 24 hours and that hasn't happened) back. I have found two phone numbers online and no one answers. I'm super frustrated because I'm trying to get access to all my bills (can't remember all the passwords online and now I have to set up my account again) I didn't know I was going to have to set up everything again!
Developers - have other ways to set up and change information. Ohhh... And have people there to answer an email and phone. I'm planning on leaving prism because of a lack of customer service.
Updated Review: Loved the old version, LOVE the new version
Original post: When searching for weeks a year or two ago, I came upon the Prism to help align my husband and I on our monthly finances. I would use the app each day and it would help me stay on top of our bills without missing anything.
Unfortunately the app was updated to a new design and now I’m searching for a new app. Don’t get me wrong, the design is nice, especially with the new calendar feature, but there are so many bugs. I can’t update the amount due on existing bills, can’t view past bills paid, and the help section just sends you to blank screens when you get to certain topics. Tried contacting to figure out the issue but just got sent to another blank screen.
Looks like I need to find a new app....
Response from developer
Hey! Thank you for the glowing review 😁 It is our sincere hope that our users notice the changes we're implementing like you did. We really are working hard refining Prism using the ideas and suggestions our users provide us. It's one thing to say we're going to fix or improve things. It's another challenge altogether to SHOW you we are doing that, and that's a challenge we're committed to overcoming and showcasing to people who matter the most; our users. We're glad you're loving our new look, but if you do have any other feedback or suggestions at all, please do not hesitate to reach out to us and let us know so we can work on that!
Update Ruined this App but it is getting better now
I’ve been using Prism for many years. It was really easy to use. I could go to a single screen see what needed to be done and take action from that same screen. It pointed out when the amount was out of whack with the previous month so I’d know when I might need to investigate further. It remembered my typical selections for each bill, so it was a quick glance to make sure everything was right and then pay the bill.
Now I have to remember to go into what looks like it would be profile and account to get to the notifications and then go back to the bill to deal with it. I can’t delete the notification while I’m in the reading view. I have to back to the screen showing all of them and go through a deletion process there.
It’s not easy to see the status of each biller anymore. There’s tiny print showing when paid or will be paid. I have to look really closely now instead of being able to assess with a quick glance. I don’t understand the reasoning for any of these changes. Everything takes more time and is harder to use than it was in the past.
Update is junk
This new update, however, has killed the benefit of a bill tracking app. I can’t see more than a few bills at a time now. I can’t link billers or my bank account that were able to be linked prior to the update. As other reviewers have mentioned, the largest button on the landing page is “add biller.” Not sure how often the devs think this action will occur, but it is a bit absurd that THAT function is the most prominent. Some may find the list of accounts on the landing page helpful, but I certainly don’t. I like the visibility, but again... this is a bill pay app. I would prefer to see my bills. Even the “all bills” view doesn’t display more than a handful of bills at a time. I miss the old view where it was a no frills color coded list. I appreciated a running “spent” and “upcoming” total so that I could see at any given moment where I stood.
The best parts of the previous app are gone. The new version is junk and is more frustrating than helpful.
New update is awful
(Feb 24) I updated my review to lower the star rating. The bill is still unpaid and “processing”. I have made frequent attempts to contact customer service, nothing. I am no longer comfortable paying bills directly through this app. It worked fine before the update. The app frequently crashes now and I’ve also had to uninstall and reinstall to get it to open at one point.
