Prism Pay Bills, Bill Reminder User Reviews

Customer Experience

Positive experience42.3% of reviews
Neutral19.2% of reviews
Negative experience38.5% of reviews

~ Based on 52 written reviews from the US App Store.

What users say

Is Prism Pay Bills, Bill Reminder Safe?

Prism Pay Bills, Bill Reminder appears safe based on user ratings. AppsHunter Safety Score for Prism Pay Bills, Bill Reminder is 93/100.

This assessment is based on 31,877 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.7% of ratings point to a safe experience
2.9% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 31,877 App Store ratings for Prism Pay Bills, Bill Reminder.

Is Prism Pay Bills, Bill Reminder Legit?

Prism Pay Bills, Bill Reminder is no longer available in the App Store. AppsHunter Legitimacy Score for Prism Pay Bills, Bill Reminder is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Disappointed in this app

Tried this out for the first time looking to keep track of bills and due dates in a more efficient manner. After a frustrating long time trying to add in my payees, most of which would not communicate with the app, I finally got a hand full of payees linked up. I revisited the app the next day to find out my water bill online I had been locked out of due to too many attempts to log on by the app and when I went to pay my electric bill it told me the payment went though on the app but not my bank. I didn’t see it deducted from my bank account for days, only to be sent a letter from SCE advising my attempted payment had bounced and I now was faced with a return check fee and a flag on my account for bounced checks. I now have to pay in person, or send them a money order.
When I sent them a DM on the app I was told they don’t even see ANY transaction for souther California Edison. I’m looking at the bounced check letter as I type this.
This app was a huge waste of time. It would have actually been faster and more efficient to just visit individual applications for your bills and pay individually and then to use your phone calendar to save the dates.
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It was a great app in the beginning..

Prism was a great app when it first started. It was a life saver to have all bills centrally located and paid in one place. But little by little problems started arising. Some billers were all of a sudden have syncing issues and I would have to log in again and again and again. Then some bills that were set to autopay were not going through. Lately I almost missed a payment becsue a bill that was set to be paid on a due date just hung as payment pending and never went through. What made it worse was the fact a notification never came through alerting me the payment was still pending or hadn't gone through on the actual due date. Luckily I spotted it before the due date passed and avoided a missed payment. Issues like that are little by little getting me to start leaving the app. I have unlinked most of my billers already and plan on doing the same to my last three I still have there. It is a shame because it was a great....solid...app that little by little started going downhill for me lately.
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Response from developer

Hey there, thanks for reaching out and sorry to hear you're having these troubles. We do take things like missed payments very seriously and would love to look into those for you. Please reach out to our support team via Help & Support in the app and they will be happy to investigate. Thanks!

Save yourself the trouble

Like many others have stated, this app used to be great! I loved being able to see all my bills and paydays in one place that reflected my payments and deposits in (relatively) real time. Other money apps out there only ever offered to track my spending but that’s not what I needed, Prism gave me what I needed. But then it got less and less usable as time went on. Billers stopped syncing, banks stopped verifying, the UI became very unintuitive and awful (and they got rid of the widget! I’m still real bummed about that part).
Truthfully, I don’t know if an app like Prism (even in its old, workable state) can be sustained. With so many banks and billers out there, constantly changing security measures and whatnot, can one app truly keep up with them all?
Basically, save yourself the trouble and skip this app. It pains me to say it. You’re better off getting one of those 99-cent jumbo calendars from the store that you can write in all your bills’ due dates on, and setting up online payments with your billers directly. Heck maybe even automatically if you’re in a position to do so.
I’m relieved Prism was not my only system for keeping track of things, but it sure was a fantastic supplement while it functioned. Shame to see it become nigh-unusable now.
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Response from developer

Hey there, thanks for reaching out. We do have quite the task of keeping up with security measures and biller requirements, as well as increasing and updating our security measures to keep our users safe as well. It may result in small hiccups or hurdles with some billers, however we are consistently working on smoothing those out as we move forward.

Losing it’s usefulness

Edit 2 for Dev response: Biometric security isn’t optional when it straight up doesn’t even work. It’s also been 5 months since an update the store page says now. I can click on version history and see you used to get regular updates just like every other financial app does. I’ve checked all my banking apps and they all get regular updates. When the OS gets more updates than your buggy app something ain’t right. Like I said before the only person working hard anymore on this app is the guy replying to (endless bad) reviews.

Edit: The fact a financial app hasn’t been updated in 4 months tells me they won’t last much longer. There are numerous glaring bugs as serious as things like Face ID not ever being asked for! Sadly it’s basically just a reminder app for me now to pay my bills on time in a different app. I think the only guy still working at the company is the one replying to reviews…. Old review: I’ve liked and used this app for a while but it seems that banks and businesses are using new levels of encryption that kill prisms connection. Wells Fargo, PayPal, t-mobile no longer appear for me. Hopefully more don’t stop dropping off because it’s useful having it all in one app.
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Response from developer

Hey there, thanks for the update. 4 months isn't a very long time, and not all apps update every day. It's more efficient for our devs to push bigger updates less frequently than to push tiny little updates every day. Biometric security is optional, you can always use a pin to log into your account. We have a huge team working on Prism to keep pushing forward, but we always welcome constructive feedback from our users! Thanks again for reaching out! If you have any specific issues or feedback, please don't hesitate to reach out to our support team via Help & Support in the app and they will happily pass it on to our dev team!

Doesn’t sync

As everyone keeps saying, accounts that have been added and approved are now constantly requiring user attention and not syncing. No log in credentials have changed so I don’t understand the disconnect. It appears that several other reviewers have stated the Same problem to which the developer responds please share which accounts…. Going to go out on a limb and say all of them! It is mentioned in the reviews countless times! I wish the developer would take accountability instead of making it out to be a user error. When so many people have said the same thing, it sounds like a problem within the app to me! What is the point of the app if none of your uploaded accounts can be synced? I pay my bills separately and then have to go back to prism to mark them paid. Why bother? Not to mention bills seem to just get dropped from prism. If I have to log in every time, why not go straight to the billers app that saves my login info? Very frustrated with prism….doesn’t not perform the job it advertises.
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Deleted feedback, poor UI

For some reason negative reviews for this app were deleted, including mine. This app boasts of being award winning when it was the old version that won awards, this app has won zero awards. This is the worst Interface I’ve ever used. I have a phone with a big screen but so much space is wasted I can only see three bills on my screen at a time. Today’s bill shows the amount, and above the bill is a summary of todays bills, which is one bill, with the same about shown…it is pointless to show all my bills twice. There is a large bar graph at the top of the screen but it isn’t really clear what it is a bar graph of, money spent, I think but the bar graph isn’t that useful, the dollar amounts of bill and expected income are show and that’s how most people understand bills not a bar graph-who would ask for a that?

I’m happy that the math errors that were rampant in this new version have been fixed but I still check the math because I don’t trust this app. I can’t recommend it to friends, it looks like it was designed with crayons.
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Used to be better.. What happened guys?

This app has been so helpful and I still continue to use it.. it seems like there’s been a lot of turn over in leadership and development and I’m just disappointed. It will do what it says, pay and track your bills. The interface has gotten cleaner but clunkier. It’s useful to set up bill reminders and to process payment.. I know it makes sense for them to add a few dollars to your bill to make their cut.. but I hate that. Some bills aren’t as up to date as they say they are and I don’t think the bank count portion of this app has ever reflected the correct amount in my account.. so if it’s trying to cut out a banking app.. it’s not doing it super well. Prism, y’all got a good thing here.. please develop the customer experience. Make things more convenient and intuitive to make this app more helpful than an annoyance.

That sounds direct, honest feedback though. Thanks for all the hard work the developers have put in. Keep going on this. Maybe come back to your roots a little.
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Response from developer

Hey there Brice! Thank you for your feedback. Prism never charges fees for using the app to pay your bills. If that is happening, you need to reach out to your billers to see if they are charging convenience fees since we do not add fees ever. We appreciate you continuing to stick by us while we continue to improve the app. We would like the chance to investigate your specific issues so if you could reach out to us via Help & Support in the app with your concerns and reference this review, we'll certainly take a look. Thank you again for continuing to be part of the Prism family!

Once my favorite app

For the longest time, this app was one of my favorites. I’ve used it for many, many years, maybe close to 10 years before the app became more well known. It kept my bills and accounts in one place and made it easy to keep track of and pay bills. I had used Mint for a long time prior to this one and deleted the Mint account in favor of this one. However, after the last few updates and continuous problems with syncing my accounts the past year or so, I’m finally giving it up and trying to replace it with something else. The customer service is great, and for the most part, when it works properly, it’s a great app. However, it’s usefulness for me isn’t what it used to be, or should be, so I’m sadly leaving it behind. Thank you for the many, many years of financial organization and the responsive customer service!
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This App Saves Time and Eliminates Headaches

Update: Changed review to 5 stars. No more crashes!

Always loved using Prism. Unfortunately, as an iOS 15 beta user, I was unable to use the app. I used Mint until the beta ended. Mint is decent, but the bills weren’t as easy to access as Prism. Mint is focused more on investing. Grateful to use this app once again. Almost all of my bills sync fine, except for Capital One(I know Prism is working on a fix), and Apple Card by Goldman Sachs. I sent a message to their support regarding Apple Card. They are very quick at responding. I like the ease of being able to contact customer support, especially when it’s associated with my finances. I would have given the app 5 stars, but every once in a while, the app crashes. Maybe it’s due to the new iOS. I will gladly update to 5 stars once the seldom crashes stop. Other than that, I highly recommend this app for keeping track of your bills, over all other apps I’ve tried.
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Response from developer

Hey AJ! Thank you so much for this honest review and star update!! We always love to know that Prism is helping our users be the absolute best they can be when it comes to their finances!! Thanks again! 🌟😎💖

It’s good…

But I wish there was a way to manually add lesser known billers. I feel like it wouldn’t be that hard to put in the website & prism show you your active balance & when your next bill is due. But the way it is now, for my water company (which is extremely small. They got a website just a few months ago). You have to put what the bill is, the amount & when it’s due. All manually. So every month I’ll have to go update the actual due date (because it differs) as well as the amount (which also differs). I just feel like making it an option to include their url would make it much easier because it could automatically input the data. I’m not tech savvy. But I think it would be doable. Please make the manual billers easier to manage!! I love that I can see all of my other bills, the amounts & due dates in one place. Definitely a step up from me getting online once a month to write the amounts I owe plus the due dates on a post it to put on my fridge. So I appreciate that. I just wish it made it easier for all of the billers. Not just the most well known ones.
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Response from developer

Hey there, thank you for this great feedback! We strive to take each suggestion and request to the table to see exactly how it can be implemented so that we can give our users the best experience. Thank you again and thank you for being a part of the Prism Family!

Too many log-in problems now

I used to love Prism and I even tipped them monthly for being such a great service. I absolutely hate the new version. The text is tiny, the calendar page is useless because it’s just a bunch of numbers on days in colors that I can’t assign as important for example. The layout is not intuitive like the old one was. It’s very slow when changing screens and now? Now I’m getting locked out of accounts because of all the layers of security companies have added. Prism does so many auto-tries to login that I keep getting blocked when a company changes login. Finally, I no longer use Prism to pay most of my bills because many companies will not let them in. I’ve set my bills to automatically get paid.

I’m sad that I have to look for a GOOD calendar that shows me at a glance what’s up. I know of no reliable bill pay outside of my bank, which I guess I will try. Goodbye to a once great app.
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Dear, Penny Pinchers, READ!

LOVE this app. I have been using it since 2018 when I learned about it. You have to link ALL your billers to get alerts but I love how I can can visually see all my monthly billers on a calendar with my income on ONE calendar. My credit card balance and bank accounts are shown and updated weekly so I can see my credit card bills going down to meet our goals. The only miner set back I have is, billers like; Xfinity, CitiBank, BofA Credit Card, tend to lock you out from Prism for security reasons but I have learned to live with it because it’s for security of my accounts. As of now(Aug 2021), this app does NOT require a monthly subscription which is a great for us penny pinchers that don’t want to commit and then un-commit when money gets tight. Just get the APP and try it, you won’t regret it. Happy Penny Pinching, Penny Pinchers! ;D
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Use to be great

Update: since the most recent update that was suppose to fix things- my bills won’t link anymore tells me that the login info isn’t a match even though I can login on the website and pay the bill with the same info. It doesn’t let you try to sign in again unless you delete the bill and try again. I’ve had this app since 2014... this has been a huge hit to me trying to reorganize my bills when the original version should have just been left the way it was. If it ain’t broke don’t fix it.

This app was awesome until the big update. Now hardly any of my bills will sync so I have no idea when my bills are due. My Home Screen is full of a list of bills that won’t sync instead of what’s currently due like it should be. If I actually get my accounts to sync they won’t stay synced. It’s super annoying bc I’ve been so use to this app working and being able to pay my bills quickly and conveniently in one place and now I’ve been late on 2 bills because they said they were paid and 3 days later it said the payment was cancelled. I’m on the look for a different app unfortunately.
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Bill autopay flawed

Prism repeatedly failed to pay my bills set up for autopay. After using the app for a couple years, I found that Prism missed paying a bill on time or at all at least quarterly. Prism never explained how this happened or how to prevent it despite my repeated inquiries. To their credit, Prism always covered my late fees when I complained, but what a pain. I thought that Prism's autopay would be convenient, but it required constant monitoring to ensure that automatic payments were in fact made and contacting Prism if they were not paid. I can set up automatic payments directly through each biller, and this requires no such work.

Prism replied to this review to counter my points and was incorrect on most accounts. The automatic payments never "failed"; they often were never submitted in the first place, and Prism wasn't even aware that the payments weren't processed. I found out by checking my bills or by receiving past due notices from my billers. Prism never explained this, even after I contacted Prism.

Prism: If you are reading this, you can review my account and confirm this.
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Loved it until.....

I have used Prism for years and love the app! BUT the customer service is horrible! I ended up switching to a new phone and getting a new phone number this past weekend and I didn't know I wouldn't have any way to access to my account (linked to my old phone number). It wants to send a link to my old number and no other way to update my new information.

I have sent an email twice asking them to let me know how to getting around it sending me a link to my old phone and seeing if they can update my information. No one has responded (the auto response said they will get back to me within 24 hours and that hasn't happened) back. I have found two phone numbers online and no one answers. I'm super frustrated because I'm trying to get access to all my bills (can't remember all the passwords online and now I have to set up my account again) I didn't know I was going to have to set up everything again!

Developers - have other ways to set up and change information. Ohhh... And have people there to answer an email and phone. I'm planning on leaving prism because of a lack of customer service.
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Updated Review: Loved the old version, LOVE the new version

Update: when the first new update came out a few months ago, I was severely disappointed with the status of the app. I wrote my original review and then got the normal response of “oh thank you, we will work on the app....blah blah blah.” WELL, this new developer really looked at the feedback and fixed the issues occurring!! All of my complaints were fixed and then some! Great work and this app is fantastic and SO EASY to use and keep track of all of my finances!!! Thank you so much for all of the hard work and the great app!!

Original post: When searching for weeks a year or two ago, I came upon the Prism to help align my husband and I on our monthly finances. I would use the app each day and it would help me stay on top of our bills without missing anything.
Unfortunately the app was updated to a new design and now I’m searching for a new app. Don’t get me wrong, the design is nice, especially with the new calendar feature, but there are so many bugs. I can’t update the amount due on existing bills, can’t view past bills paid, and the help section just sends you to blank screens when you get to certain topics. Tried contacting to figure out the issue but just got sent to another blank screen.
Looks like I need to find a new app....
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Response from developer

Hey! Thank you for the glowing review 😁 It is our sincere hope that our users notice the changes we're implementing like you did. We really are working hard refining Prism using the ideas and suggestions our users provide us. It's one thing to say we're going to fix or improve things. It's another challenge altogether to SHOW you we are doing that, and that's a challenge we're committed to overcoming and showcasing to people who matter the most; our users. We're glad you're loving our new look, but if you do have any other feedback or suggestions at all, please do not hesitate to reach out to us and let us know so we can work on that!

Update Ruined this App but it is getting better now

3/27 review update. Most of the issues that I noted below have thankfully been fixed. I still don’t understand why they took an app that was fantastic and messed with it. It’s going to take me a while to fully trust that their going to focus on maintaining the core purpose of the app - a single location where I can manage and pay all my bills on time.

I’ve been using Prism for many years. It was really easy to use. I could go to a single screen see what needed to be done and take action from that same screen. It pointed out when the amount was out of whack with the previous month so I’d know when I might need to investigate further. It remembered my typical selections for each bill, so it was a quick glance to make sure everything was right and then pay the bill.

Now I have to remember to go into what looks like it would be profile and account to get to the notifications and then go back to the bill to deal with it. I can’t delete the notification while I’m in the reading view. I have to back to the screen showing all of them and go through a deletion process there.

It’s not easy to see the status of each biller anymore. There’s tiny print showing when paid or will be paid. I have to look really closely now instead of being able to assess with a quick glance. I don’t understand the reasoning for any of these changes. Everything takes more time and is harder to use than it was in the past.
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Update is junk

I had used Prism (pre-update) to successfully track and pay bills throughout the month. It was still valuable even though over the last few years some companies implemented 2 factor authentication and Prism integration failed. It was a minor nuisance to have to pay outside of the app since I would still be able to see when things were coming due.

This new update, however, has killed the benefit of a bill tracking app. I can’t see more than a few bills at a time now. I can’t link billers or my bank account that were able to be linked prior to the update. As other reviewers have mentioned, the largest button on the landing page is “add biller.” Not sure how often the devs think this action will occur, but it is a bit absurd that THAT function is the most prominent. Some may find the list of accounts on the landing page helpful, but I certainly don’t. I like the visibility, but again... this is a bill pay app. I would prefer to see my bills. Even the “all bills” view doesn’t display more than a handful of bills at a time. I miss the old view where it was a no frills color coded list. I appreciated a running “spent” and “upcoming” total so that I could see at any given moment where I stood.

The best parts of the previous app are gone. The new version is junk and is more frustrating than helpful.
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New update is awful

I have been using prism for years. Honestly, not sure what I would do without it. It has helped me manage my many bills and without the app it would probably have cost me a lot of late fees over the years just from myself being disorganized. This app organizes everything for me. That being said, the new layout is awful. I feel like I don’t have as good of an idea of what is going on with my bills and money with it. My friend told me she hated it so I waited until today (Feb 23) to update it. I regret doing so. My first experience was trying to pay $2500 on one of my credit cards. The payment has been “processing” since 7am and no way to cancel it so that I can just pay directly through the credit card company myself. If this bill was due today, it would be late because of this. So, my first experience with the update is awful, and already contemplating looking to see what other apps are out there that compare.. Please bring back the previous layout. Please!

(Feb 24) I updated my review to lower the star rating. The bill is still unpaid and “processing”. I have made frequent attempts to contact customer service, nothing. I am no longer comfortable paying bills directly through this app. It worked fine before the update. The app frequently crashes now and I’ve also had to uninstall and reinstall to get it to open at one point.
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More of the Same

Hardly innovative, this app is just more of the same. The only reason I’m still using it is because it seems to be the only one that logs you in to your biller so it updates you instead of you having to manually add a bill... however... the lack of new basic features is driving me to look for another app. It seems like all this company does is update billers. Cool yeh, but how about some basic functionality that those manual entry apps offer like a widget! Or calendar integration! I get that the app offers a “calendar view” of bills but it’s just bills. It prides itself on having all your bills in one view yet wants us to use its calendar for bills instead of using calendar integration so we can see bills with our other scheduled events. And how about the option to sync with a spouse! Sure would be nice if a couple that shares finances could view the same info and pay on the fly. This app is just more of the same and will always all back on... we’re working on an update so check back soon 😒
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