BAN THIS BUSINESS
Anyone associated with the business should be ashamed, purposely ruining the lives of young people across the world who need to take standardized exams in order to pursue a higher education. Wasted over 3 weeks of time and studying just to be unable to take the exam due to glitchy software on THEIR end, then almost forced to pay $150 just to get a new ticket (I kept the old one and rescheduled the exam instead for just $10, like thats better). Get this off the app store now.
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Unreasonable Set up.
On the 2 exams I took on here. It has taken over 1.5 hours just to start the exam even though I did not move anything after it was approved by other proctors on Proctortrack. I understand we try to keep honesty during every exam but having 2 cameras is more than enough. I was asked to do ridiculous things that just delayed the start of the exam.
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Just go in person
The lack of effeciency, care, and help this company provides to its customers is baffling. While customer service responds, it's almost as if they do not read what you are saying before hand and just give you the typical response or blanket response for your issue. I've completed the onboarding process 12 TIMES. The last 6 have been rejected my name in my ID is not legible, I've trouble shouted in every single way possible in order to fix the issue, I emailed support explaining that, and they told me to TROUBLESHOOT, what do you think I have been doing for the past two days?? So disappointing, and such a disregard for the time, energy, and money of their customers. My advice would be to veer away from this site at all costs, save yourself the hassle. On paper it seems like this option would be easier, but if you have the opportunity and in person proctoring somewhere near you, choose that option, and save yourself the stress.
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🤷🏾🤷🏾
Completing the test itself was quite easy now I don't know if they will approve it or not but so far it's been smooth
Why?!? This is Tedious!!!
Over an hour to start and I still was frustrated the whole time. Only using it because I need to CLEP a course but absolutely the worst experience I’ve had with a proctor service. Do better. Also requiring us to have a second desk for our phones as a second camera is absurd.
