Not updated in over a year.
They pretty much sums it up. This is now much FTD respects their customers. This company keep going further and further downhill. For trying to order anything, it gets stuck in the cart, yet the carts never load up so you can clear them out. As others have said it’s like they are abandoning the application and forcing you to go to the website or competitors. I think the latter is the better option. Far better service provided by other companies and far freezing and exciting designs available.
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App Consistently Crashes on Multiple iOS Devices During Recipient Selection
App crashes on iPads and iPhones when you get to the point of selecting a recipient. So, with the app being useless, I now jump right to the web page.
Hmm
I can’t stroll at all without getting booted out of the application no matter how many times I uninstalled would've been nice if I could’ve got to order something
Crashes on search and only works in portrait mode
This app fails and crashes on searching simple searches like Mother’s Day and Mother’s Day coupon.
Will only display in portrait mode on iPad
Will only display in portrait mode on iPad
Used to be a good app / company…
I have been trying to order flowers for Mother’s Day for over a week now. App continuously panic crashes in various points through the process. Very frustrating to say the least. Noticed the app has not been updated in a year… so this goes to show how concerned they are with the user experience. Sad that a company that was known for shipping long lasting flowers quickly and affordably has gone down hill this much after becoming part of the FTD family. Maybe they will bother fixing this by next Mother’s Day….
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My favorite part of this app..
Is how it crashes every single time I try to check out
Save your money
Definitely not guaranteed to be delivered fresh. Expect dead flowers and the wrong product to be delivered and to be made to feel like a dog doing tricks by customer service just to see if they could fix it for you. Try something else if you want a better chance at treating that special someone.
Amazing flowers
Useful app to send flowers to your family and friends
Terrible UX - lost sale
The UX is terrible. Very difficult to quickly fill in. No matter what Credit Card info I entered, it still kept claiming they weren’t valid despite confirming all was correct. I had to abandon a $200+ sale as well as wasting nearly 45 mins of my time.
WORST customer service
4th-5th time I’ve order from here but this time somehow they got my order wrong had to spill the surprise to the other party so they can stay a little longer at the work site and end up not getting anything (made me look bad). Contact the place they said I did not provide enough information but they read back the right delivery address (not the first time I’ve sent flowers to this place) never got a email confirmation for my money back or shipment canceled. I will take my business else where due to customer service!
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They won’t deliver your flowers
Don’t use this app: your money will be lost.
After not receiving the flowers and contacting their help support during a week and receiving poor answers, suddenly the order statut turns to “Delivered”….. the most outrageous thing is that the delivery date was set to one week ago. A period they admitted it wasn’t delivered yet.
No flower, no answer et no refund.
Best of luck to you if you use this app!
After not receiving the flowers and contacting their help support during a week and receiving poor answers, suddenly the order statut turns to “Delivered”….. the most outrageous thing is that the delivery date was set to one week ago. A period they admitted it wasn’t delivered yet.
No flower, no answer et no refund.
Best of luck to you if you use this app!
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Gift delivery…
I ordered flowers and a bear for my girlfriend, but for some reason the delivery driver dropped the gift off 25 MINUTES AWAY from the actual address. When i tried getting my money back, customer service tried telling me they couldn’t because the gift was delivered. Needless to say i received my money back and won’t be ordering from them anymore.
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Scam Artists
The flowers received do not in the least resemble what is ordered. Numerous examples can be sen online
Disappointed
The app worked fine but the delivered product was terribly under size for the price I paid. Would have been better off buying flowers from Sam’s. Won’t use proflowers ever again.
Disappointed
I ordered ONE DOZEN MIXED ROSES as a Valentine’s Day surprise for my significant other, but instead she received ONE DOZEN RED ROSES. Wish I had been contacted first before the change was made without receiving any notices about it. I’m honestly very disappointed with ProFlowers action. I will definitely be thinking twice before making another purchase with ProFlowers.
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DO NOT USE THEM
Placed a $250 Anniversary order with them in advance. Stood by for the delivery day. By 1pm on the delivery date the order had not been delivered. Went on the app to track the order, there is no tracking mechanism. Just a generic notification of whether or not it has been delivered. Ok. Called them.
Got a 3rd party, customer service company from outside the US that also has no actual ability to track the order. You already know the BS runaround that ensued.
Bottom line: I’ve deleted the app. And I recommend you don’t download it. Nunca Mas! 👋🏻😎
Got a 3rd party, customer service company from outside the US that also has no actual ability to track the order. You already know the BS runaround that ensued.
Bottom line: I’ve deleted the app. And I recommend you don’t download it. Nunca Mas! 👋🏻😎
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Bait and switch
This company has charged me twice for flower orders that I could not place to a specific location. Instead of confirming that flowers could be delivered they just went ahead and charge. This lead to probably an hour and a half of time on hold and deliberating with poorly trained customer support reps that repeated the issue. On top of that ProFlowers product is quite expensive for what you’re actually getting.
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Stick To Using the Website
After the latest update the app crashes on every attempt to open it on my iPhone 11 Pro (iOS 13.5).
The app opens on my iPad Pro 11”, but it only supports portrait orientation (no landscape) which is annoying if you like using a keyboard.
The app opens on my iPad Pro 11”, but it only supports portrait orientation (no landscape) which is annoying if you like using a keyboard.
Great first time
App worked great the first time now every time I try it just crashes.
Don’t update
Worked before the update. Now it doesn’t open. - the week before Mother’s Day. Not good.
