Critical feature missing
This app would be perfect if it sent push notifications for bus delays and cancellations. Twice now I’ve had to call for car rides because the bus just never shows up and the app doesn’t say anything.
The app sucks. The service is worse.
I would suggest that no one should ever download this app and use it. It is unclear that every person must have their own app downloaded when you purchase tickets. When you do contact NCTD they point you to Pronto and then Pronto points you back to them. The customer experience team at NCTD is a complete joke and should probably get rid of their job titles since they don’t care about customers or the experience.
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Barely useable
Most people using the app on a regular basis have worked through the growing pains and figured it out. Most people trying to figure out how to ride public transit in San Diego face the additional hurdle of Pronto.
Pros: can buy day and month passes,
Cons: cannot buy and activate single tickets, does not provide instructions to accurate tickets, cannot use AmEx, can spend more using pay-as-you-go than with passes
Pros: can buy day and month passes,
Cons: cannot buy and activate single tickets, does not provide instructions to accurate tickets, cannot use AmEx, can spend more using pay-as-you-go than with passes
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This app is horrible
Terrible
Says I have an account but won’t send me an email to reset a password I never created since I never even had the app before.
What’s the name again?
It works great. But since it may be 1-6 months between each use, I have no idea what the name of the app is when I want to search for the app name every time I use it.
Pronto on Coaster
Convenient and easy to use
Bad development
Excuse the development of this app. They blew it big time.
Overly complicated
Not clear how to ad funds and use them. The CC form should be streamlined to local users. Auto fill info. There should also be day passes available on this app for breeze since I need to transfer to get anywhere I need to.
Bad review
Dude, the many times i missed school because of the busses not being accurate to the time, pronto gotta fix this bro
app freeze
app/ screen completely freezes when i open trip planner, fix it
Ticket pack
The app deleted the 10 pass pack that was really useful for people that works in north county. Now the train will cost the double
Nice try
Not very user friendly. I needed to add a payment method. I entered all my credit card information only to get a message that I have exceeded the number of payment methods. I don't see any way to delete any of the other cards.
Doesnt work
Says screen sharing not permitted. Wut??
Pronto will keep billing
Pronto is a deceptive app that will keep billing you whether you use the system or not.
You’d think a public agency would be more transparent.
And there is no obvious, easy way to get off the app so it keeps billing.
Bad user experience!
You’d think a public agency would be more transparent.
And there is no obvious, easy way to get off the app so it keeps billing.
Bad user experience!
Worst app
If my freshmen in CS wrote this app they would flunk. Credentials randomly expire and you can’t renew because you are sent to a website that apparently is not attached to the app. Total amateur
Great service to use
Transit service
Lacks Apple Pay
Completely ridiculous that Apple Pay is not offered - signing up and adding payment method is very onerous
App Freezes
In order to use the trip planner feature, i have to delete and redownload the app or else it completely freezes and I can’t use any of the features. Super inconvenient. I hope this gets fixed.
Should be wallet compatible
Slow to load
