Pronto - San Diego

Pronto - San Diego

North County Transit District

38K ratings
292 reviews
Free

Details

Released
August 15, 2021
Updated
January 14, 2025

Features

Pronto - San Diego screenshot #1 for iPhone
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Pronto - San Diego screenshot #5 for iPhone
Pronto - San Diego screenshot #6 for iPhone
Pronto - San Diego screenshot #7 for iPhone
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About

Easily purchase transit fares for San Diego County. Add money to your account and scan your phone at validators for each trip. The app automatically ensures you always get the best fare, capping at daily and monthly pass rates.

✓Mobile fare purchase
✓Pay-as-you-go fares
✓Real-time arrivals
✓Trip planning
✓Service status updates
✓Manage PRONTO cards
✓Save favorite stops
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What users say about Pronto

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What's New in Pronto

4.100

January 14, 2025

Bug Fixes and Enhancements

User reviews

Very helpful

I love this app, there is only one thing, I can’t delete an old card. So I guess any old cards connected to my account just sit there forever. When I check my balance, on the card I’m currently using, I have to scroll over to the right 3 times. I can block a card but it just sits there. Honestly though I don’t know what I’d do without this app!
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Terrible app, horrible UX

Can't load my card because I can't add a payment method. The in-app map doesn't even load addresses. Terrible

APP not user friendly

Tried the trip planner but I can’t change the destination

Horrible app

You would think an app like this would be simple and intuitive…it’s not

Update: still a horrible app…specific bus was showing as on time up until the time it was supposed to come. Not until after the time passed did a notice show up saying that that particular bus wasn’t running today. Loaded my card with money that I can’t get back just for my plans to be ruined. Thanks for nothing
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Never works

This app never works, but never, when I login it says that my card doesn’t existen, then it log me out and when I log in again it say that the account doesn’t exists, I have to repeat this 5 times to work, never shows the time of trolleys and buses, locks my card after one uses and then deleted them.
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Developer apps

User experience

🐞

Reported Bugs

3 issues

Account transfer issues between devices

Bug

Problems loading funds and seeing balance updates

Bug

Inconsistent scanning at validators and on buses

Bug
✨

Requested Features

4 requests

Integrate with Apple Wallet for easier access

Feature

Improve trip planning functionality

Feature

Allow account balance to be used for multiple riders

Feature

Provide more user-friendly payment options

Feature

FAQ

What does the PRONTO app do?

The PRONTO app simplifies purchasing fares for MTS and NCTD transit in San Diego County. You can add money to your account, scan your phone at validators for each trip, and plan your journeys. It also provides real-time arrival information and service status updates.

How does the fare system work in the PRONTO app?

The app uses a pay-as-you-go system where fares are deducted from your loaded balance. You'll never be charged more than a Day Pass ($6 Adult/$3 Reduced) or a Month Pass ($72 Adult/$23 Reduced) within a calendar day or month, respectively. Progress towards these passes is tracked within the app.

Is the PRONTO app free to use?

Yes, the PRONTO app itself is free to download and use. You only pay for your transit fares and any money you load onto your PRONTO account.

What devices is the PRONTO app compatible with?

The app description does not specify exact compatibility details. However, it is designed for mobile phones, implying compatibility with most modern smartphones running iOS or Android operating systems.

Can I manage multiple transit cards for my family?

Yes, the PRONTO app allows you to manage multiple PRONTO cards for your family or group. You can register cards, load money, set up autoload, and block/unblock lost or stolen cards through the app.