why does the app kick me off every time?
within the past 5 months, the app has kicked me out my account 3 times now. Once, I had the app open and ready to scan, and as the bus pulled up, it logged me out. Most recently, the app kicked me off my account again, and I attempted to log in 4 times until log in was successful. it’s really annoying to deal with. once, okay whatever. but 3 times over the span of a a couple weeks is crazy. not to mention with the recent schedule changes, for the past week the app showed inaccurate schedules. there’s fixing that needs to be done and taken care of.
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Only 1 use
Attempted to use my pronto app to purchase MTS Trolley tickets for myself and my kids. You can only use the app for 1 person, so 1 tap at the station. That was frustrating. Ended up needing to use the kiosk machine to purchase for my kids.
Garbage
Fire every boomer that approved this app. How difficult does it have to be? This is what happens when someone hires their grandson to create an app. It’s literally embarrassing.
Do better
I feel like a lot of these reviews must be fake. This app is horrible. Incredibly slow and there’s several things about the user experience that can be improved with regards to payment methods. Also the scanner at the trolley stations and buses are horrible. You have to scan at a certain angle under certain lighting conditions. I’d rather have a physical card
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Cant sign in to app
But i can sign into the website…
