Access 👍🏻 word processing 👎🏻
Response from developer
Thank you for your feedback and review! Please report this directly through the in-app 'Report a bug' option, so we can document your feedback accordingly.
Lack of key features, product immaturity
First and most basically, one cannot search for files using the mobile app. This is a severe flaw and makes the app nearly unusable on a mobile device. I have many tens of thousands of files, and I cannot always remember where they live in my extensive folder hierarchy. Perhaps there is some technical reason related to E2EE that search hasn’t been implemented, but it’s not impossible to design the feature even given that constraint. Search works fine in Proton Mail and Calendar.
Second, the photo upload and sharing functionality is immature. The inability to smoothly import from Google Photos and preserve metadata, albums, and the like means that Proton Drive is a wholly inadequate substitute. Apps like Ente are far superior, and even have E2EE.
Third, the app has some quirky behavior. For example, if a file has not been locally downloaded, tapping it once doesn’t both download and open. One has to tap it again to get it to open. And uploading files to the mobile app is hit-or-miss: I’d say that about one in ten tries fails, and the file upload has to be re-attempted.
Response from developer
Search is planned. We've shared more context on why it hasn't been implemented yet in the following reddit post: https://www.reddit.com/r/ProtonDrive/comments/1wamiz4/update_on_search_in_proton_drive/. As for the photos import, if there are any issues with the metadata, make sure to double-check if it has been properly exported from Google -- we do not alter metadata. You can preserve albums when importing them via our Windows client: https://proton.me/support/how-photo-import-works Please contact us through the in-app 'Report a bug' option, so we can look into the upload issues you report.
‘Upload Failed’
This app is useful for pure storage only. Don’t expect anything ‘functional’. It even takes a bunch of distinctly named files, individually named and stored on your device then gives them all the same name, the tells you they are duplicates - not in your device they’re not! THEN ignore the ‘apply to all duplicates’ checkbox in order to keep telling you all your files you’re attempting to store on theirs non- functional service are duplicates. Truly dire, man!!!
Response from developer
We'd appreciated it if you contacted us through the in-app 'Report a bug' option, so we can look further into this. Thank you in advance!
Basic
Please add save folder to the iphone files!!
Or just add save folder to the iPhone files and you saved my life!
Response from developer
We're sorry to hear about your situation. Please reach out to us in a support request so we can look into this and assist you accordingly. Thank you for your 4-star review.
1/4 of my BULK uploads weren’t uploaded properly
Be careful everyone when uploading files, especially on a Mac.
No integration with Files app
Edit: The 20Mb iOS worker limit seems rough. Choosing .NET for a platform agnostic library seems questionable, especially for memory overhead. The issue should and questionable decision should have been flagged a lot earlier and I'd be surprised if there weren't a lot of questionable management decisions overriding groups here or just terrible cross team communication. Both burn trust and I don't see much building it back up
Free is misleading
Falta uma opção muito importante
Response from developer
We appreciate you taking the time to share your feedback with us. We've passed it along to the team, so it can be taken into consideration going forward. Thank you for your 4-star review!
Pages Breaks, Docs, & Files Integration
Unfortunately, this is another instance where basic necessities are missing, as although I don’t mind if you don’t have the same fonts, or things of that nature, there is no reason why something as integral as the ability the add Page Breaks and to not have one, long rolling document you are unable to tell the placement of without seeing the print preview, should be a thing. I also can’t even see the print preview in the IOS app or print at all, only through a browser for some reason.
Also as others have stated, not having Files integration for any IOS app of this nature is completely unacceptable, and I do not think I need to explain why.
I renewed my Subscription nevertheless, but I am genuinely getting tired of incomplete products from Proton, especially as a Disabled users who requires these features for my Accessibility Needs to be met. I cannot use a product with no Page Breaks, Margins, Layout, or other basic things a Document should have, so that I can tailor the Readability and other things for my Reasonable Adjustments. Please do better.
Response from developer
We're sorry to hear you feel this way. A reintegration with the Files app is coming. See the following Reddit post for more context: https://www.reddit.com/r/ProtonDrive/comments/1vto5h8/a_deep_dive_on_returning_files_integration_on_ios/ . As for Docs, we've documented your feedback accordingly, to help prioritize future improvements.
No search in iOS
Great app
Doesn’t Integrate with Files App
Full of bugs, useless support team
Separate shout out to an absolutely useless support team. One ticket takes ages to resolve with gazillion emails with the info request instead of using own testing teams.
My devices: Iphone 11, 17 and Windows Desktops.
Perfect for the everyday user
The biggest feature that would be ideal would be a mass export option to download all, or selected photos/data with everything kept time stamped and in order.
Response from developer
Thank you for your 4-star review and feedback! This is something we're hoping to support in future.
Great app with some issues
Used to live in the files app. No more.
Functional, not usable
Top
Response from developer
Thank you for sharing your feedback with us! We are working hard to enable search on all clients, including most of our metadata as well as the content itself. Due to the nature of end-to-end encryption, this is a really difficult technical problem. We have a complete end-to-end design, which is now in implementation. We are balancing search so that you get the best / most relevant results quickly, while the longer/more exhaustive search can stream in the background. We plan to roll out incremental improvements to search capabilities as they are developed, culminating in full content search everywhere. This will allow us to verify a bunch of strategies and infrastructure with smaller amounts of data before we bring the hammer down on the very expensive full content search. TLDR we don't want you to have to re-index your entire Drive ever. To make that true in an end-to-end encrypted world, we will move carefully and deliberately so that this expensive step only has to be done once per file.
