Basic
Would like to be able to pin commonly accessed files and folders.
Please add save folder to the iphone files!!
My account logged out on its own in the Proton Mail app and when I tried to log in it didn't work, it says wrong password, even though it's strange that it was working normally, and the recovery phrase isn't working for some reason, I didn't add a phone number or another recovery email unfortunately, currently the only thing open left is the Proton Drive app where all important files and photos are, I'm afraid it will log out by itself like what happened with another app and I'll lose everything important forever, and there is no folder download option even though it could have saved me, and I can't download photo by photo manually because I have thousands of photos and I don't have time, my account is not logged in on a browser and I don't have another device, please I want help as soon as possible
Or just add save folder to the iPhone files and you saved my life!
Or just add save folder to the iPhone files and you saved my life!
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1/4 of my BULK uploads weren’t uploaded properly
It states “preview for this file type is not supported” HOWEVER when I upload it individually it works. What’s the point of uploading lots of files if it doesn’t even upload properly?
Be careful everyone when uploading files, especially on a Mac.
Be careful everyone when uploading files, especially on a Mac.
No integration with Files app
Seems like they did an "upgrade" and decided that Files app integration wasn't needed for launch. That's almost the bare minimum touch point on iOS since it's the file launcher for any app. Most use cases drop away. Why should consumers trust a company that chooses to break and then have months not fixing a core issue like this?
Edit: The 20Mb iOS worker limit seems rough. Choosing .NET for a platform agnostic library seems questionable, especially for memory overhead. The issue should and questionable decision should have been flagged a lot earlier and I'd be surprised if there weren't a lot of questionable management decisions overriding groups here or just terrible cross team communication. Both burn trust and I don't see much building it back up
Edit: The 20Mb iOS worker limit seems rough. Choosing .NET for a platform agnostic library seems questionable, especially for memory overhead. The issue should and questionable decision should have been flagged a lot earlier and I'd be surprised if there weren't a lot of questionable management decisions overriding groups here or just terrible cross team communication. Both burn trust and I don't see much building it back up
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Free is misleading
What am I supposed to do with two GB? It didn’t say the amount of GB when I signed up. So I need to pay for the premium plan. I wasted a lot of time trying to understand how it works, how to set up and sign in across all my devices to find out I can’t use this.
Pages Breaks, Docs, & Files Integration
I was really happy to know that Proton Drive had a Documents feature, as I thought maybe I might actually get some use out of my Paid Subscription, as I have been long searching for a Live Doc/Collaboration alternative to Google Docs, especially since the retiring of the Dropbox Paper app.
Unfortunately, this is another instance where basic necessities are missing, as although I don’t mind if you don’t have the same fonts, or things of that nature, there is no reason why something as integral as the ability the add Page Breaks and to not have one, long rolling document you are unable to tell the placement of without seeing the print preview, should be a thing. I also can’t even see the print preview in the IOS app or print at all, only through a browser for some reason.
Also as others have stated, not having Files integration for any IOS app of this nature is completely unacceptable, and I do not think I need to explain why.
I renewed my Subscription nevertheless, but I am genuinely getting tired of incomplete products from Proton, especially as a Disabled users who requires these features for my Accessibility Needs to be met. I cannot use a product with no Page Breaks, Margins, Layout, or other basic things a Document should have, so that I can tailor the Readability and other things for my Reasonable Adjustments. Please do better.
Unfortunately, this is another instance where basic necessities are missing, as although I don’t mind if you don’t have the same fonts, or things of that nature, there is no reason why something as integral as the ability the add Page Breaks and to not have one, long rolling document you are unable to tell the placement of without seeing the print preview, should be a thing. I also can’t even see the print preview in the IOS app or print at all, only through a browser for some reason.
Also as others have stated, not having Files integration for any IOS app of this nature is completely unacceptable, and I do not think I need to explain why.
I renewed my Subscription nevertheless, but I am genuinely getting tired of incomplete products from Proton, especially as a Disabled users who requires these features for my Accessibility Needs to be met. I cannot use a product with no Page Breaks, Margins, Layout, or other basic things a Document should have, so that I can tailor the Readability and other things for my Reasonable Adjustments. Please do better.
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No search in iOS
Please add filename search to the Proton Drive iOS app. Having to manually browse folders to locate a file makes the mobile app impractical for large Drives
Great app
Clean and simple
Doesn’t Integrate with Files App
I love this service on desktop. If it would integrate with the iOS files app that would improve my mobile experience 10 fold. I have read that it is supposed to, but it does not show up in my files sidebar even with pin/FaceID turned off for the app.
Full of bugs, useless support team
Unless you absolutely must: I would not recommend! Doesn’t work well on mobiles offline, keeps crashing if you are a frequent traveller and log in from different locations.
Separate shout out to an absolutely useless support team. One ticket takes ages to resolve with gazillion emails with the info request instead of using own testing teams.
My devices: Iphone 11, 17 and Windows Desktops.
Separate shout out to an absolutely useless support team. One ticket takes ages to resolve with gazillion emails with the info request instead of using own testing teams.
My devices: Iphone 11, 17 and Windows Desktops.
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Perfect for the everyday user
Overall really decent, enjoy all of its features between various devices, but wish it had a few more.
The biggest feature that would be ideal would be a mass export option to download all, or selected photos/data with everything kept time stamped and in order.
The biggest feature that would be ideal would be a mass export option to download all, or selected photos/data with everything kept time stamped and in order.
Great app with some issues
This app is super amazing I love it but I does have issues with saving photos and videos automatically to the cloud for some reason it uploads a few then stops over all though it’s a great app
Used to live in the files app. No more.
Lost support for integration into the files app. This was a major downgrade and made proton drive practically unusable for me.
Functional, not usable
Photos are not synced across multiple devices so what’s the point? Furthermore, photos upload two versions of every picture in the camera roll, which is ludicrous. Their spreadsheet and document functionality is a joke. Don’t bother. On top of that, they comply with almost every legal request of the U.S. government, so what’s the point of being “private”. The only reason they get 2 stars is because my files are technically stored in a cloud. I’m migrating my entire proton account as soon as i have time.
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Top
Je veux bien en faire mon drive principal mais la fonction recherche semble une fonction obligatoire pour ce type d’application.
Response from developer
Thank you for sharing your feedback with us! We are working hard to enable search on all clients, including most of our metadata as well as the content itself. Due to the nature of end-to-end encryption, this is a really difficult technical problem. We have a complete end-to-end design, which is now in implementation. We are balancing search so that you get the best / most relevant results quickly, while the longer/more exhaustive search can stream in the background. We plan to roll out incremental improvements to search capabilities as they are developed, culminating in full content search everywhere. This will allow us to verify a bunch of strategies and infrastructure with smaller amounts of data before we bring the hammer down on the very expensive full content search. TLDR we don't want you to have to re-index your entire Drive ever. To make that true in an end-to-end encrypted world, we will move carefully and deliberately so that this expensive step only has to be done once per file.
Missing Search
Maybe I’m blind but this app doesn’t have a search bar. If it had that it would be the bees knees.
Nearly Ideal
I switched to Proton for the promise of more security and no AI skimming on documents. It’s been incredibly pleasant and streamlined but there are still some features I miss.
Dark mode in the docs is not just about style. For long writing sessions it is needed to help reduce eye strain and better manage stamina. If nothing else, please consider adding this feature for your writers.
A scroll bar in the mobile app for docs is quite necessary and I’m surprised to find it missing. Manually scrolling through very long documents is quite tedious.
A sincere thanks to the developers and engineers who have continued to focus on the Proton suite and projects. You are a visible light in the dark.
Dark mode in the docs is not just about style. For long writing sessions it is needed to help reduce eye strain and better manage stamina. If nothing else, please consider adding this feature for your writers.
A scroll bar in the mobile app for docs is quite necessary and I’m surprised to find it missing. Manually scrolling through very long documents is quite tedious.
A sincere thanks to the developers and engineers who have continued to focus on the Proton suite and projects. You are a visible light in the dark.
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Paid user
Come on Proton, sort out the files integration that’s doesn’t work any more. Develop a proton pass Mac app and sort out the persistent IOS VPN problems. I want to love your product, and as a paid user I want to support you over big tech but recently I’m seeing more and keep issues.
Folders
I've used proton for years, I pay for one of the plans to use a few of the services and I would love to switch over to using proton full-time for my photos and documents as I try to get away from Google and Apple, but there are a few things keeping me from doing so, like the lack of a folder option for the photos. I do love that this option is available for the files, but my gallery is very neatly organized and I have over 150,000 photos and videos so the need for folders to organize all of my albums is high for me. Another issue I have with with the app is that photos/videos are dated to the date they are backed up, not their actual date, which is very inconvenient and impractical. I hope these things can be changed in the future.
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Fix it.
Files take too long to open. It crashes other apps.
