Proton Mail User Reviews

Customer Experience

Positive experience46.1% of reviews
Neutral13.6% of reviews
Negative experience40.3% of reviews

~ Based on 1,512 written reviews from the US App Store.

What users say

Is Proton Mail Safe?

Proton Mail - Encrypted Email appears safe based on user ratings. AppsHunter Safety Score for Proton Mail is 96/100.

This assessment is based on 46,085 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.4% of ratings point to a safe experience
2.2% of ratings suggest some concerns
3.5% of ratings point to a risky experience

~ Based on 46,085 App Store ratings for Proton Mail.

Is Proton Mail Legit?

Proton Mail - Encrypted Email appears to be a legitimate app. AppsHunter Legitimacy Score for Proton Mail is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Difficult to use and unhelpful customer service

Unhelpful and hard to use app

IS IT TRULY SAFE

My phone got locked up. Off to the phone store. All e mails needed or not. We’re fully encrypted to myself and anyone else. That’s that in a clam shell with no clam to see !

It’s a dis

I put in my email and password 27 times and finally on the 28th time it gets in there other than that it won’t let you into your account no matter how many times you put the correct password in not good

Lacking a very basic thing

Why in the world can't you add something as basic as ‘select all’. As it is currently when I'm trying to clean and organize my mailbox I have to select each item and then it tops out at 200. FIX IT!

Prevent hackers

You’re not doing enough to prevent hackers and scammers

Full of advertisements

Do not use Proton. I created an account and never used it anywhere. I got notifications and pop ups for them trying to sell me stuff I don’t want/need. I already hate clearing notifications and would rather chew glass than use a service constantly trying to advertise to
me.

Not user friendly

This used to be a great personal email service and like all they expanded to more services that I don’t care about to charge money.
Now this is a highly complicated email service that is hard to use , I have used so many email services for 2 decades and it took 4 hours just to change the email password, I have to change it over and over to finally it recognizes its own password recommendations.
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Always works

Enough said

LOVE - LOVE Proton Mail

I’ve been using it for nearly one year and I am just loving it. There is no spam for a year now.
My husband is now interested in being a Proton user as well.
I 110% recommend Proton Mail.
If you’re sitting on the fence about it, go ahead and contact me.

Best Email Provider

If you’re looking for a solution that actually values both privacy and security. This is the solution for you.

Great app- missing teams meeting banner

I really enjoy this app overall, I’ve had a few instances where I couldn’t respond to a teams invite from the app. You have to respond on the web browser which is a little cumbersome

Best Email Out There!

Appreciate Proton keeping my emails safe from prying eyes. Love the UI, love all the security and privacy features like aliases and tracker protection. Visionary subscriber forever!

New bugs: drafts don’t go away after sending the email

Drafts fill the Draft folder every minute. 😖😖
I logged out from every device and logged back in but the problem doesn’t stop.

And it’s still Slow to start, delay happens on both iPhone and iPad
It happens since the last update 7.10.1
Before it was working with no delays.
When I launch the app, it takes two seconds to appear. The screen is all white and then it start working. I tried to delete the app and restore it few times, but the issue stays. When it starts before I login it’s fast, after I login the white screen / delay happens . Please fix it!
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!

If you want to constantly have problems logging in and miss some messages, this app is perfect for you.

Garbage

Subhuman garbage

Worst mailing system ever

I’m just trying look at my emails to find out when golf tryouts are and it’s giving me a code so I don’t know what it says and I’m not going to know when the tryouts are

Awkward

I set up an account. I am logged in the app but when I try to log in somewhere else my saved password comes up as incorrect. The online guide how to reset password is incorrect. So, before I even sent my first email I’m locked out of my account. Not very user friendly.

Annoyed

I wanna love Proton…I really do but why are emails that I deleted literally weeks ago continuously showing up in my inbox?! And why are emails not coming through? For instance, I pressed forgot password so an email was sent to my proton over an hour ago that I still have not received. I don’t like that at all
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Betrayal

Have been a user for ten years plus… got busy and did not use for a few months (2 or 3). Opened the app today to find they deleted EVERYTHING and sent me an email bragging about it. All the emails i only kept there from my dead father… gone. I had no idea this was a thing. I will never use or recommend again.
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Great value

Great …….value.