Proton VPN User Reviews

Customer Experience

Positive experience50.8% of reviews
Neutral9.1% of reviews
Negative experience40.1% of reviews

~ Based on 2,611 written reviews from the US App Store.

What users say

Is Proton VPN Safe?

Proton VPN: Fast & Secure appears safe based on user ratings. AppsHunter Safety Score for Proton VPN is 92/100.

This assessment is based on 84,602 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
2.8% of ratings suggest some concerns
6.5% of ratings point to a risky experience

~ Based on 84,602 App Store ratings for Proton VPN.

Is Proton VPN Legit?

Proton VPN: Fast & Secure appears to be a legitimate app. AppsHunter Legitimacy Score for Proton VPN is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Go somewhere else

I bought the 2 year plan. Starting about 45 days into it, I started having problems. Connectivity issues, speed throttling, difficulties connecting to the VPN when switching between cellular and WiFi. I’ve spent over a month at this point troubleshooting with their tech support. Which, by the way, is entirely over email because they don’t offer phone support, which means you are lucky to get one response per day, and none on the weekends. I’ve given up. They won’t refund me because I was 15 days over the 30 day refund period, even though the product is pretty much unusable for me. I keep jumping between different support agents, idk if I’m being pushed to another tier or that’s just how they do things but each person is new to my issues and wants me to start over. Trying to file chargebacks but we’ll see if I have any luck. If I can’t get my money back I will probably end up buying another VPN anyways because genuinely ProtonVPN does not work for me. I have one Windows and three Apple devices, and the problems persist across all of them. I don’t think this message will help get me a refund, but I do hope it helps prevent you front giving Proton your money.
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It ok

It ok

Poor connection

When the vpn is on it’s very difficult to do even basic web searching. Most apps don’t work.

Slow app, great service

I mean, title really. The app for iPhone and iPad is slow to open. I love the service, although it does sometimes drop and you have to manually cycle what server you’re connected to. Maybe that’s for some reason and I’m just ignorant to why.

Love, but….

There are times this thing is great. Other times, it starts to slow down without warning. Wish it would switch to optimal networks on its own.

VPN

Es muy buena para mi país que estamos bloqueados cibernética mente constantemente

Great app I guess

It’s a great app but my one complaint is that it keeps giving me the same country after I wait to change servers

Missing a couple of things to be complete

This is a review of the VPN app as well as the entire suite.

For the VPN:
Good app design. Looks like only two options nearby for me to connect to……so points off there. Feels slower to me than Nord VPN, but since I purchased the entire suite, I’ll live with it.

For the Suite:

I have the VPN, Authenticator, Drive, Calendar, Password Manager, and Mail. It’s helped me get away from Google completely, and put me in a position that I could leave Apple easily as well. That said…..at $12 per month, not exactly cheap.

Only 4/5 because:

1. There is no note taking app.
2. The contacts app cannot be used as the default app on your phone.

Otherwise very, VERY good.
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A+

AA+👏👏👏👏👏
Good

Very limited access

Without paying u get very limited access to anything

Best

Best and safest

Most comfortably usable app I ever used

Smooth flow, no bugs, on top of that it’s inexpensive. Great work!

The best VPN

Literally the best VPN

Very good

Great free VPN it would be nice if you could choose the country would like to go to

VPN mostly good; iOS app extremely frustrating

The VPN mostly seems to be good. Some sites and apps don't work.
The iOS app is extremely frustrating. It is SLOW, goes unresponsive, and often the VPN has stopped working but the only indicator is there "doesn't seem to be any internet".

Kier Starmer

Counter

Trouble adding device

Trouble

MY APPS CRASH MY GAMES CRASH İ CANT USE ANYTHİNK THAT VPN İS TRASH

Thats trashest vpn ever

Worst IOS vpn application in its current state.

They stripped the service off its protocols and it’s basically useless for me. I do appreciate windscribe for what they do to fight censorship with many protocols and dpi fighting features as a free service. Proton used to do the same but nowadays they are just a basic vpn service that doesn’t offer any censorship feature (On IOS). Won’t recommend in its current state if you have restricted internet.
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Wolf Empire

Good To Go