Love life
DONT DOWNLOAD
ASKED FOR HELP AND GOT MY ACCOUNT DELETED DUE TO ME ASKING FOR A CLARIFYING ANSWER ON WHY I COULDN’T GET A CORRECT READING ON A QUESTION I ASKED SINCE THE “PSYCHIC” COULDN’T ANSWER MY QUESTION.
Awesome
psychicbook
Love it
Generic answers
Lana12
Great
Okay but pushy
Helpful
Not good
Best app for readings
Not one of the advisors predictions came true
Solid reading related to the questions I had asked
I’ve been a member for 2 yrs
App opens
Unable to get on the app
Constructive Feedback Regarding Advisor Quality, Customer Experience, and Platform Standards
Before each session, I provide context about what I would like to discuss. I do this intentionally because it gives the advisor an opportunity to review the information beforehand and allows the session to be more productive. I understand advisors may have other sessions before or after mine, and I am not referring to scheduling buffers or transition time. My concern is the quality, preparation, and effectiveness of the actual session.
A recurring issue I have noticed is that many sessions begin with broad or vague statements. When I ask follow-up questions or request clarification on statements the advisor introduced, I often do not receive additional detail or meaningful explanation. Instead, the conversation remains general until the session ends. As a customer paying for a service, the expectation is not necessarily that every prediction or insight will be perfect, but that the advisor can explain their reasoning, provide context, and engage with the questions being asked.
Another concern is the defensiveness that sometimes occurs when constructive feedback is provided. Feedback should be viewed as an opportunity to improve the customer experience, not as a personal criticism.
For example, I had an experience with Barbara Moore where I felt the session was extremely vague. I provided a second opportunity for clarification and elaboration, but I felt the responses became less helpful rather than more detailed. When I provided a one-star review with constructive feedback, the response I received felt defensive instead of focused on understanding why I had that experience.
I also experienced a similar issue when contacting customer support. I understand policies exist, including limitations regarding refunds, but my concern was broader than a single transaction. I was trying to address a repeated pattern involving session quality and customer satisfaction. The conversation became focused on policy rather than understanding the overall customer experience. Eventually, the outcome appeared to become an internal decision rather than a clear application of the stated policy.
My experience with Wolfgang was different. I had concerns regarding the session timeline and the amount of detail provided. Initially, I felt my concern was being misunderstood, but he eventually acknowledged the feedback and stated he would take it into consideration for future clients. That willingness to listen and accept feedback is the type of customer interaction I believe the platform should encourage.
I also had similar concerns with Thompson, where I felt statements were made that required additional clarification and elaboration but were not fully explained.
The reason I am providing this feedback is because I have used this platform before, and the experience feels different than it did previously. In past sessions, advisors would ask questions, review the information provided, and offer more detailed explanations so the customer left with clarity rather than confusion.
I believe the platform has an opportunity to improve advisor training and quality standards by encouraging:
* More preparation before sessions
* More detailed and specific responses when customers request clarification
* Less defensiveness when receiving constructive feedback
* A stronger focus on customer understanding and satisfaction
I recognize businesses change over time and market conditions can impact services, but customer trust is built through transparency, accountability, and the willingness to listen. My goal in providing this feedback is not simply to criticize, but to explain why my confidence in the platform has decreased and what could help restore it.
