Withdraw
Terrible
Horrible scam
Response from developer
Hello! Thank you for sharing your concerns. We understand how important the security of your funds and access to reliable customer support are when choosing a trading platform. PU Prime operates under applicable regulatory requirements and is committed to handling client funds and transactions in accordance with its policies and regulatory obligations. Regarding deposit or withdrawal issues, each case may require an individual review to identify the cause and determine the appropriate resolution. Our Customer Care Team is available to assist clients with transaction enquiries and account related concerns. We would welcome the opportunity to review your experience and address any unresolved issues. Please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account details and relevant transaction information. Our team will review your case and provide further assistance. We take your feedback seriously and remain committed to providing a secure, transparent, and reliable trading experience for our clients. Thank you for giving us the opportunity to address your concerns.
horrible.
Response from developer
Hello! Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and understand your concerns regarding the availability of our services in Canada. Please note that PU Prime accepts clients from Canada, and we would be happy to help clarify any difficulties you may be experiencing with the app or account registration process. We'd appreciate the opportunity to look into your situation and help you understand why you're encountering this issue. Please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com, so our team can review your concerns and provide further assistance. Thank you for bringing this to our attention. We appreciate your feedback and hope to help you enjoy a smoother experience with PU Prime.
Withdrawal
Response from developer
Hello! Thank you for sharing your feedback. We understand how important it is to receive your funds promptly, and we appreciate your suggestion regarding faster withdrawals. Please note that withdrawal processing times may vary depending on the selected payment method, verification requirements, and the processing time of the relevant payment provider or financial institution. We are committed to providing an efficient and reliable withdrawal experience for all our clients, and your feedback is valuable in helping us identify areas for improvement. If you have a pending withdrawal or would like us to check its status, please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com. Our team will be happy to review your case and assist you further. Thank you for your patience and continued support!
Extremely High Spreads & Poor Trade Execution – Very Disappointing Experience
I understand that brokers charge fees, but I do not accept excessive and unexpected spreads that can immediately put a trade into a larger loss. This has happened to me repeatedly, especially while trading gold and crypto.
In my opinion, trades should be extremely careful with this broker. If you are looking for tight and transparent spreads with reliable execution, I would seriously consider other brokers before depositing money with pu prime.
Response from developer
Hello! Thank you for taking the time to share your detailed feedback. We're sorry to hear that your trading experience did not meet your expectations, particularly regarding spreads and the difference you experienced between chart prices and execution prices. Please note that spreads can vary depending on market conditions, liquidity, volatility, and the instrument being traded. During periods of heightened volatility or reduced liquidity, spreads may widen and execution prices can differ from the prices displayed on charts. However, we understand your concerns regarding the impact this can have on your trading experience. We take your feedback regarding pricing and execution seriously and would like to review the specific trades you mentioned to better understand what occurred. Please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account and trade details. Our team will be happy to review the relevant transactions and provide further clarification. Thank you again for bringing your concerns to our attention. We value your feedback and remain committed to providing a transparent and reliable trading experience for our clients.
Deposit issues
Response from developer
Hello! Thank you for sharing your feedback. We're sincerely sorry to hear about your experience with the latest app update and understand how frustrating it can be when you're unable to make a deposit and are also waiting longer than expected for a response to your emails. We take your concerns seriously and would like to assist you in resolving the deposit issue as quickly as possible. Our team is also committed to responding to client enquiries as efficiently as possible, and we apologise for any inconvenience caused by the delay in receiving a response. Please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account details and any relevant information about the issue. Our team will be happy to review your case and provide the necessary assistance. Thank you for bringing this to our attention. We appreciate your patience and feedback as we continue working to improve your experience with the PU Prime app and our services.
Trader
Response from developer
Hello! Thank you so much for your fantastic 5-star review! We're truly delighted to hear that you're enjoying the PU Prime platform and that you've had such a positive experience with our services. Knowing that you find our platform convenient and hassle free means a great deal to us. Our team is committed to providing a smooth, reliable, and user-friendly trading experience, and we continuously work to improve our platform and services based on our clients' feedback. Your kind words are a wonderful encouragement to our entire team and motivate us to keep raising the standard of service we provide. Thank you once again for your trust and support. If you have any questions, suggestions, or need any assistance, please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com. We're always here to help. We wish you continued success in your trading journey!
Can't deposit after new update
Response from developer
Hello! Thank you for sharing your feedback. We're sorry to hear that you're unable to make a deposit after the latest update. We understand how frustrating this can be, especially when you need to fund your account and continue your trading activities. Our team is continuously working to improve the app and ensure a smooth and reliable experience for all our clients. We would like to look into the issue you're experiencing and assist you as quickly as possible. Please don't hesitate to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account details and any relevant information about the issue. Thank you for bringing this to our attention. We appreciate your patience and look forward to assisting you.
amazing
Response from developer
Hello! Thank you for your amazing feedback and support! We're thrilled to hear that you consider PU Prime the best. Your satisfaction is our top priority, and we are committed to continuously improving our platform and services to deliver the best trading experience for you. If there's anything we can do to make your experience even better, please don't hesitate to reach out to our Customer Care Team via Live Chat on our official website or email us at info@puprime.com. Wishing you continued success in your trading journey!
Geiler Broker
Ich hab schon auf etlichen Plattformen und über etliche Broker getradet aber fühl mich bei PU aufjedenfall am
wohlsten😄
Absolute Empfehlung✌🏽
Response from developer
Hallo! Vielen herzlichen Dank für Ihre fantastische Bewertung! Es freut uns unglaublich zu hören, dass PU Prime sich als der beste Broker unter all Ihren bisherigen Erfahrungen hervorhebt. Dass Sie sich bei uns am wohlsten fühlen, ist das größte Kompliment, das wir erhalten können! Wir sind stolz auf unseren schnellen und zuverlässigen Kundensupport und werden weiterhin unser Bestes geben, um Ihre Erwartungen zu übertreffen. Vielen Dank für Ihre Empfehlung und Ihr Vertrauen in PU Prime. Wir wünschen Ihnen weiterhin viel Erfolg und Freude beim Trading!
Top Broker!
Response from developer
Hallo! Vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns außerordentlich zu hören, dass Sie mit unserem Live-Support, den schnellen Ein- und Auszahlungen sowie der Benutzerfreundlichkeit unserer Plattform so zufrieden sind. Einen erstklassigen Kundenservice und eine reibungslose Handelserfahrung für unsere Kunden zu gewährleisten, hat für uns höchste Priorität, und Ihr positives Feedback bestärkt uns darin, unsere Leistungen weiter zu verbessern. Ihr Vertrauen und Ihre Unterstützung bedeuten uns sehr viel. Sollten Sie jemals Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, unser Customer Care Team über den Live-Chat auf unserer offiziellen Website oder per E-Mail an info@puprime.com zu kontaktieren. Wir wünschen Ihnen weiterhin viel Erfolg beim Trading!
Deposit issues
Response from developer
Hello! Thank you for your feedback. We're sorry to hear that you're experiencing difficulties with the deposit process. We understand how important a smooth and easy deposit experience is, and we appreciate you bringing this to our attention. Our team is continuously working to improve and simplify our deposit options for all clients. In the meantime, we would be happy to guide you through the deposit process and help resolve any issues you may be facing. Please contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com, and our team will assist you step by step. Thank you for your patience.
PU prime
Response from developer
Hello! Thank you so much for your amazing feedback! We're honoured to hear that PU Prime is your top choice. We'll continue working hard to deliver the best trading experience for you. If there's anything we can assist you with, feel free to reach out. Wishing you continued success in your trading journey!
Not letting trade when new around
Response from developer
Hello! Thank you for sharing your feedback. We understand your frustration regarding trading restrictions during news events. Please note that during periods of high-impact news releases, market conditions can become extremely volatile with rapid price movements and reduced liquidity. To protect our clients from excessive risk such as significant slippage, widened spreads, and unexpected losses, certain trading restrictions may be applied temporarily. These measures are standard practice across the industry and are designed with our clients' best interests in mind. We would like to review your specific experience and provide further clarification. Please contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account details so we can assist you. Thank you for your understanding.
Super
Je recommande fortement
Je mets 5 étoiles puisque c’est vraiment ce qu’il mérite
Response from developer
Bonjour ! Un grand merci pour votre magnifique avis et vos 5 étoiles ! Nous sommes ravis de savoir que vous êtes pleinement satisfait de notre application, de notre plateforme et de la réactivité de notre équipe. Votre confiance et votre recommandation comptent énormément pour nous, et c'est ce qui nous motive à continuer d'offrir un service de la plus haute qualité. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter. Nous vous souhaitons une excellente continuation dans vos activités de trading !
Good Broker
Response from developer
Hello! Thank you for your feedback and for the great suggestion! We appreciate your enthusiasm and interest in seeing PU Prime on TradingView. We're always looking for ways to enhance our services and expand our offerings to better serve our clients. Your suggestion has been noted and passed along to our team for consideration. In the meantime, if you have any other questions or need assistance, please feel free to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com. Thank you for your continued support!
Not letting trade when new around
Response from developer
Hello! Thank you for sharing your feedback. We understand your frustration regarding trading restrictions during news events. Please note that during periods of high-impact news releases, market conditions can become extremely volatile with rapid price movements and reduced liquidity. To protect our clients from excessive risk such as significant slippage, widened spreads, and unexpected losses, certain trading restrictions may be applied temporarily. These measures are standard practice across the industry and are designed with our clients' best interests in mind. We would like to review your specific experience and provide further clarification. Please contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account details so we can assist you. Thank you for your understanding.
Excellent broker
Response from developer
Hello! Thank you so much for your wonderful feedback and for your trust in PU Prime! We're thrilled to hear that you've had a seamless experience with deposits, withdrawals, and our customer service. Ensuring prompt and reliable support for our clients is always our top priority, and it's great to know that we've been able to meet your expectations. We also truly appreciate you referring others to PU Prime, and we're glad to hear they're enjoying a positive experience as well. Your support means a lot to us, and we'll continue working hard to maintain the high standards you've come to expect. Wishing you continued success in your trading journey!
Best broker fast execution
Response from developer
Hello! Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that you’ve had such a positive experience with our fast deposits, quick withdrawals, and execution speed. Providing a smooth and reliable trading environment is always our priority. Your support means a lot to us, and we’ll continue working hard to deliver the best possible service. Wishing you continued success in your trading journey!