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PU Prime User Reviews

PU Prime: Forex Trading
PU Prime: Forex Trading
PU Prime Limited
💰 Finance

Customer Experience

Positive experience35.7% of reviews
Neutral4.5% of reviews
Negative experience59.8% of reviews

~ Based on 112 written reviews from the US App Store.

What users say

Summarized from real user reviews of PU Prime. Based on 870 reviews and a 4.6/5 average, it highlights the 8 positives and 15 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Fast execution and trading
  • 💾Quick deposits and withdrawals
  • 👍Easy to use and navigate app
  • 💬Responsive and helpful customer service
  • 📈Good variety of trading instruments
  • đŸ’»Smooth MT4/MT5 integration
  • ✹Low spreads
  • đŸ€Rewarding promotions and credits

Negative things

  • ⚠Frequent app crashes and freezes
  • ❌Unreliable withdrawals and long delays
  • 📉Inefficient deposit processes
  • 😠Poor customer support responsiveness
  • đŸš«Account blocking and fund seizure allegations
  • 📈Inaccurate profit/loss reporting
  • đŸ“±Outdated or buggy app interface
  • 🔒ID verification issues
  • 💾High spreads that increase with trading
  • đŸš«Difficulty registering with certain phone numbers (e.g., French)
  • ⚠Unresponsive support for critical issues
  • ❌Inability to close trades leading to losses
  • 💰Copy trading losses and fake profit information
  • đŸš«Issues with funded accounts and platform crashes
  • 🚹Phishing site links and scam operations associated with the app

Is PU Prime Safe?

PU Prime: Forex Trading appears safe based on user ratings. AppsHunter Safety Score for PU Prime is 92/100.

This assessment is based on 870 user ratings, with an App Store average of 4.6/5.

Safety Analysis

100.0% of ratings point to a safe experience
0.0% of ratings suggest some concerns
0.0% of ratings point to a risky experience

~ Based on 1 App Store ratings for PU Prime.

Is PU Prime Legit?

PU Prime: Forex Trading appears to be a legitimate app. AppsHunter Legitimacy Score for PU Prime is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Good Broker

Can you guys get yourself on Trading Views ?đŸ„čđŸ„čđŸ„Č
KxngdatKxngdat

Response from developer

Hello! Thank you for your feedback and for the great suggestion! We appreciate your enthusiasm and interest in seeing PU Prime on TradingView. We're always looking for ways to enhance our services and expand our offerings to better serve our clients. Your suggestion has been noted and passed along to our team for consideration. In the meantime, if you have any other questions or need assistance, please feel free to contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com. Thank you for your continued support!

Not letting trade when new around

When news are here and we wanna make some money it dosent allow us to trade what we want for example I wanna full port my account on news but they don’t allow it or I could have made 1000$ of money
hassan_sangar_hassan_sangar_

Response from developer

Hello! Thank you for sharing your feedback. We understand your frustration regarding trading restrictions during news events. Please note that during periods of high-impact news releases, market conditions can become extremely volatile with rapid price movements and reduced liquidity. To protect our clients from excessive risk such as significant slippage, widened spreads, and unexpected losses, certain trading restrictions may be applied temporarily. These measures are standard practice across the industry and are designed with our clients' best interests in mind. We would like to review your specific experience and provide further clarification. Please contact our Customer Care Team via Live Chat on our official website or email us at info@puprime.com with your account details so we can assist you. Thank you for your understanding.

Excellent broker

PU prime is an excellent broker! No issues in regards to deposit and withdrawals. The customer service is also great with any issues or problems I have. They are very prompt with resolving any concerns I have. All the other negative reviews is either spam or people paid by other brokers to leave negative reviews! I have also referred several people to PU and they’re also reporting no issues
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pk122294pk122294

Response from developer

Hello! Thank you so much for your wonderful feedback and for your trust in PU Prime! We're thrilled to hear that you've had a seamless experience with deposits, withdrawals, and our customer service. Ensuring prompt and reliable support for our clients is always our top priority, and it's great to know that we've been able to meet your expectations. We also truly appreciate you referring others to PU Prime, and we're glad to hear they're enjoying a positive experience as well. Your support means a lot to us, and we'll continue working hard to maintain the high standards you've come to expect. Wishing you continued success in your trading journey!

Best broker fast execution

Best broker in my life withdraw quickly deposit quickly fast execution and working very well I like it highly recommended
sarim ilyassarim ilyas

Response from developer

Hello! Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that you’ve had such a positive experience with our fast deposits, quick withdrawals, and execution speed. Providing a smooth and reliable trading environment is always our priority. Your support means a lot to us, and we’ll continue working hard to deliver the best possible service. Wishing you continued success in your trading journey!

App performance

Fast and easy to use
ZkramaZkrama

Response from developer

Hello! Thank you for your great feedback! We’re glad to hear that you find our platform fast and easy to use. Providing a smooth and efficient trading experience is our priority, and your support means a lot to us. If there’s anything we can do to make your experience even better, feel free to let us know. Wishing you continued success in your trading journey!

Deposits

Very inefficient
mercy Dominguezmercy Dominguez

Response from developer

Hello! Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take concerns like this seriously and are continuously working to improve our services and efficiency. If you encountered any specific issues, we would greatly appreciate the opportunity to understand more and address them accordingly. As we are unable to identify your account from this review, please feel free to contact our Customer Care Team via Live Chat or email at info@puprime.com. We’ll be glad to look into your case and assist you promptly. Thank you for your time and feedback.

stay away

they only want you’re money. withdrawal taking too long. i just didn’t receive my profits they send me an email and when i click the link it will reset my account
sccgshddfbjusccgshddfbju

Response from developer

Hello! We’re sorry to hear about your experience and understand your concerns regarding withdrawals and account. Please be assured that PU Prime does not withhold client funds, and all withdrawal requests are processed in accordance with required verification procedures. In some cases, delays may occur due to security checks to ensure the safety of your account and transactions. Regarding the email you received, we strongly recommend verifying that it was sent from our official domain before clicking any links. If you are unsure, please contact us directly so we can confirm its authenticity and ensure your account remains secure. As we are unable to identify your account from this review, we kindly ask you to reach out to our Customer Care Team via Live Chat or email at info@puprime.com with your details. We will prioritize your case and assist you in resolving this matter as quickly as possible. Thank you for bringing this to our attention.

Nice

TrÚs bon broker pas de problÚme que ce soit pour les retrait ou si on as un problÚme il sont réactif
Wakss moiWakss moi

Response from developer

Hello! Thank you for choosing PU Prime! We are delighted to hear that you are happy with our service. Thank you for sharing your experience and recommending us. We truly appreciate your support and look forward to continuing to exceed your expectations. If you ever need assistance, kindly contact us via Live Chat or at info@puprime.com.

Deducted my whole profit totally scam

They seized my profit near about 40K and changed password also.Moreover they did intentionally.
PreetgamingPreetgaming

Response from developer

Hello! We regret the issue you’ve experienced. We are appreciate if you could clarify your concern in details for further assisting. Additionally, PU Prime is a fully regulated broker, and we are committed to processing all requests in strict accordance with international financial regulations and our Client Service Agreement. While we have not been able to identify your account from the details in your review, we would greatly appreciate the chance to look into this for you without delay. Kindly contact our Customer Care Team via Live Chat on our official website or by email at info@puprime.com, our team will treat your case as a priority and provide the support you need.

Bad problem resolving service

I have issues in deposit so I have been talking to then since 19-20 days but they haven’t resolved my problem yet every time I try but it’s showing error
sekhon meetsekhon meet

Response from developer

Hello! We're sorry to hear that you’ve had issues with the deposit, and we take this matter seriously. We value your input and would love the opportunity to assist you further. Please reach out to our Customer Care Team directly via Live Chat or email at info@puprime.com, and we will be happy to address your concerns in greater detail.

Great!

Pu prime app is easy to navigate and the customer service is spot on. Withdrawals are painless and normally hit my bank in less than 24hrs. Definitely recommend đŸ‘đŸŒ
feildino23feildino23

Response from developer

Hello! We truly appreciate your feedback! It’s wonderful to know that PU Prime has met your expectations. Your satisfaction is our top priority, and we will continue working hard to deliver the best experience for you. If you have any questions or require any assistance, please feel free to contact our Customer Care Team via Live Chat or Email: info@puprime.com.

Fraud

I invested 250 pounds and made it to 400. Then I requested 100 pounds withdrawal. I didn't only get the money but also the balance was showing 50 pounds, I mean where the other amounts have gone?
Don't download or use this broker if you want to save your money ...
totally fraud😡😡
JonyghoshJonyghosh

Response from developer

We are very sorry to hear about the difficulties you have experienced and truly understand how concerning it must feel when you are waiting for a withdrawal and not receiving timely updates and the balance display issue. Please know that your trust and peace of mind are very important to us. PU Prime is a fully regulated broker, and we are committed to processing all requests in strict accordance with international financial regulations and our Client Service Agreement. While we have not been able to identify your account from the details in your review, we would greatly appreciate the chance to look into this for you without delay. Kindly contact our Customer Care Team via Live Chat on our official website or by email at info@puprime.com, our team will treat your case as a priority and provide the support you need.

Je deconseille

Je dĂ©conseille PuPrime, j’ai commencĂ© avec ce broker en tant que dĂ©butant, des spreads Ă©norme qui augmentent au fur Ă  mesure que vous tradez. Service client rapide mais inefficace. Et la goutte d’eau. J’ai effectuĂ© un dĂ©pĂŽt de 700€ sur un solde nĂ©gatif. Et lĂ  mon compte c’est bloquĂ© car on ne peut pas trader avec un compte nĂ©gatif. J’ai demandĂ© un remboursement
Le service client m’a dit que je serai d’ici 7 jours.
Au bout de 7 jours on m’envoie un mail me disant que les remboursement ne peuvent pas ĂȘtre effectuĂ© mais que je peux rĂ©cupĂ©rer seulement en credit.

Bref totalement déçu et sentiment d’arnaque.
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Iness213-78Iness213-78

Experience

So far so good I have had great experience with puprime as a new trader, the customer service is good and responsive- Jamal attended to me when I needed clarifications and he was very helpful and polite. Overall good service
KikifortuneKikifortune

Response from developer

Hello! Thank you for choosing PU Prime! We are delighted to hear that you are happy with our service. Thank you for sharing your experience and recommending us. We truly appreciate your support and look forward to continuing to exceed your expectations. If you ever need assistance, kindly contact us via Live Chat or at info@puprime.com.

Scam

I guess its a scam they can freeze your funds anytime
Hamzi7-Hamzi7-

Response from developer

Hello! We regret the issue you’ve experienced. We are appreciate if you could clarify your concern in details for further assisting, please contact our support team at info@puprime.com with your registered email. We’ll make sure it gets investigated thoroughly and provide a proper resolution.

Broker trading

Meilleur broker all Time
rengonkurengonku

Response from developer

Hello! We truly appreciate your feedback! It’s wonderful to know that PU Prime has met your expectations. Your satisfaction is our top priority, and we will continue working hard to deliver the best experience for you. If you have any questions or require any assistance, please feel free to contact our Customer Care Team via Live Chat or Email: info@puprime.com.

Deposit issues

I deposit twice,i made mistake at a time of deposit by taking same message to deposit slip..but what happen it only reflect 1 deposit to the account but it was deducted twice.so the second deposit doesnt reflect to the account.and try to call support but only AI message.its frustrating my money just go to the thin air
even when you call support how many times,they will not make a refund.
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pyng inapyng ina

Response from developer

Hello! We're sorry to hear that you’ve had issues with the deposit, and we take this matter seriously. We value your input and would love the opportunity to assist you further. Please reach out to our Customer Care Team directly via Live Chat or email at info@puprime.com, and we will be happy to address your concerns in greater detail.

Good

Excellent service
Yasir tipuYasir tipu

Response from developer

Hello! Thank you for choosing PU Prime! We are delighted to hear that you are happy with our service. Thank you for sharing your experience and recommending us. We truly appreciate your support and look forward to continuing to exceed your expectations. If you ever need assistance, kindly contact us via Live Chat or at info@puprime.com.

Deposit/withdrwal unreliable

Takes a century for the page to lpad, from wntering your card details to OTP page of my bank, most of the times, its frozen and stuck on the page, unbelievable
pisssssed off userpisssssed off user

Response from developer

Hello! We're sorry to hear that you’ve had issues with the withdrawal page loading, and we take this matter seriously. We value your input and would love the opportunity to assist you further. Please reach out to our Customer Care Team directly via Live Chat or email at info@puprime.com, and we will be happy to address your concerns in greater detail.

Customer service is the worst

I try to deposit money has usual and they ask me for ID verification. I send a email with 2 ID verification ( drivers license and passport ) a proof of adresse ( phone bill ) and my 3 last bank statement
 after that they ask me again for bank statement because the one I send was in black and white they want it in color.. I don’t see the point of that to verify my ID. I don’t recommend.
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F1orian02F1orian02

Response from developer

Hello! We're sorry to hear that you’ve had issues with the documentation, and we take this matter seriously. We value your input and would love the opportunity to assist you further. Please reach out to our Customer Care Team directly via Live Chat or email at info@puprime.com, and we will be happy to address your concerns in greater detail.