Great service, poor app
Incredibly glitchy, unreliable app. But PubliBike is very nice
Constantly breaking & glitching
Bikes rarely work, overcharges are frequent, and the app is just clunky overall. Do not recommend.
Incorrect Charges
As several users have reported this app seems to have serious trouble with billing rides. In my particular case, I parked the bike and received confirmation of such through the app. 2 days later I receive a 48CHF charge which upon checking my ride history corresponds to a 5 hour bike ride. While this has been dealt with through customer service it is frustrating that the app seems to falsely record the end of a ride and result in false charges.
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expensive and not transparent
This service is too expensive, specially comparing it with other similar services in Zurich. Plus a lot more cumbersome than it has to be. I can’t recommend it at all.
Keeps getting worse
Ever since the launch of the new app this service has gotten worse and worse.
Now there are many bugs with bikes not unlocking, not locking, double charging or being charged for someone else’s ride after yours ended or never even started, etc.
Newest issue is they have two physical spots per location in zurich city but never removed either, so if you park at the wrong station they don’t count as ride ended despite the station clearly being there.
And best of all when everything is worse they replaced their customer support with a completely useless chatbot which tells you to wait 48 hours for every issue, during which you cannot use the app anymore.
Absolute scam and shame compared to the previous publibike app. Terrible
Now there are many bugs with bikes not unlocking, not locking, double charging or being charged for someone else’s ride after yours ended or never even started, etc.
Newest issue is they have two physical spots per location in zurich city but never removed either, so if you park at the wrong station they don’t count as ride ended despite the station clearly being there.
And best of all when everything is worse they replaced their customer support with a completely useless chatbot which tells you to wait 48 hours for every issue, during which you cannot use the app anymore.
Absolute scam and shame compared to the previous publibike app. Terrible
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