Awful
I’ve biked all over the world and this is probably the worst app and customer service I have ever experienced. I’ve been in Basel for three weeks and had hoped to use this service to commute, but the bikes frequently don’t lock or recognize the station and you’re left arguing with a condescending customer service representative for days while getting charged lots of money. It literally happens two out of five rides and is super stressful. I’ve stopped using it. Sad because the bikes are good and the locations convenient.
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Jjsjsjsbejdjaka
Response from developer
We are sorry to hear that you had such a disappointing experience. In Basel, we have recently introduced new bike models that can be unlocked quickly and easily by scanning the QR code. We would love for you to give them a try and sincerely hope to welcome you back as a PubliBike customer!
Frustrating
I’ve been working in Basel for a month and had hoped to use this service for frequent commutes, but the experience has been so unreliable that I’ve given up. Multiple times, bikes have failed to lock properly or recognize that they were returned to a station, which meant repeated calls to customer service and extra charges. In one case, I reported that a bike would not lock, and customer service essentially told me that without a video, they would not believe me. I was charged $25 for what should have been a 15-minute ride.
I’m honestly not sure what they thought was happening: that I was inventing a technical failure so I could joyride around Basel?
In sum, the technology feels clunky, and the customer service is smug rather than helpful. It’s a real shame, because Basel is a wonderful city for biking, the bikes themselves are nice, and this is basically the only broad bike network in the city. But the system needs to work, and customers shouldn’t be treated as dishonest when it doesn’t.
I’m honestly not sure what they thought was happening: that I was inventing a technical failure so I could joyride around Basel?
In sum, the technology feels clunky, and the customer service is smug rather than helpful. It’s a real shame, because Basel is a wonderful city for biking, the bikes themselves are nice, and this is basically the only broad bike network in the city. But the system needs to work, and customers shouldn’t be treated as dishonest when it doesn’t.
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Jjsjsjsbejdjaka
Awful. Never written a bad review until today.
Never use these. We biked 5 miles to a place, just to find out that we couldn’t leave them anywhere. The app does not tell you where drop off sites are, so we had to ride a mile and a half back to a random one we saw on the side of the road. Don’t waste your time
Mmaepe04
Response from developer
We’re sorry that this happened to you. Our Terms & Conditions, website and app clearly state that we operate a station-based system. Thank you for your understanding.
Great service, poor app
Incredibly glitchy, unreliable app. But PubliBike is very nice
NNoahajajajah
Response from developer
We’re sorry it didn’t work out this time. We hope everything goes smoothly next time!
Constantly breaking & glitching
Bikes rarely work, overcharges are frequent, and the app is just clunky overall. Do not recommend.
Ddsantdbk
Response from developer
Hi Joe, Thank you for your feedback! We’re constantly working to improve our app and service, and we hope you’ve noticed some improvements since then. Thanks for your patience!
